1 to 25 of 233 Customer Service Jobs in Yorkshire

Wakefield to recruit a Technical Engineer to join their team. Our client is looking for someone who is confident being client-facing with excellent customer service skills, and project management skills and can work collaboratively in a team, across other departments and with external customers Responsibilities for the more »

Field Service Engineer (Packaging Machinery) £30,000 - £35,000 + Company Car + Paid Travel + Training + Company Bonus + On Site Parking + Company Pension + Holiday + Daytime Working Hours + Paid Overnight Stays Bradford/Cleckheaton (Traveling throughout the UK) Are you an Field Service … a comprehensive range of cutting-edge packaging solutions from shrink wrapping machinery to bag sealers and pallet wrappers-they pride themselves on delivering exceptional customer service and technical support. In the role you will ensure optimum customer satisfaction by providing first-class electrical and mechanical support. Your … responsibilities will include repairing and refurbishing their range of packaging equipment and building strong relationships with their growing customer base. This position has a UK wide patch which includes nationwide travel with occasional overnight stays. This role would suit a Field Service Engineer with a Electrical or Mechanical more »

Liberty has an exciting opportunity for a Service & Repair Gas Engineer to join our team, based in Leeds. You will be working on social housing, on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £34,685.00 basic per … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Service & Repair Gas Engineer will include: Undertake the servicing, repairing and maintenance of Domestic heating systems Complete works in accordance with specification and gas safe … regulations Completion of all relevant paperwork Ensure customer satisfaction and safety Participate in out of hour's works, including overtime and call out Work to operational procedures, safe working practices and H&S procedures Reporting of all accidents, near miss events or potential hazards Undertake all other maintenance works more »

from 6pm-6am + 4 days off About the Company and the Role: Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide … the best customer experience that the client requires. The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full lifecycle and feeding into the wider technical team. You will be managing a team of …/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across more »

Management experience. Science Logic/IT operations monitoring solutions. Knowledge of Prince 2 methodology. ISTQB Foundation (CTFL) certification. ServiceNow expertise. Knowledge of ITIL v3 Service Validation & Testing. Detailed knowledge of formal management methodologies, processes, and approaches. Good demonstrable negotiating and influencing skills to deal with sensitive customer issues … deadlines. Business Competencies: To succeed in this role, you’ll need knowledge of utilising ITIL best practice as well as experience within an IT customer service environment. You would be required to demonstrate the following: Strong Technical skills. Accountability and responsibility for your workload. Helpful and approachable attitude. more »

for the successful resolution of problems. and refining our test schedule, working with the Programme Team and the Delivery Managers of each module (rents, customer services, allocations, estates etc) as lead for testing sessions; managing the execution of the test schedule, coordinate testers, guiding them through the process, and more »

availability of clients' data, acting as the primary liaison for cyber security within the IT Department. Using advanced technical expertise and a commitment to customer service, the Cyber Security Team Leader will ensure a secure infrastructure for both company and customer data. Key Responsibilities: Oversee daily operations … risk analysis and assessments, the CIA triad, social engineering, cryptography, confidentiality issues, and incident response best practices. Operate within an ITIL V3 and ISO27001 service delivery framework. Manage relationships with stakeholders. Work to meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Strong communication and more »

Collaborate with various teams, including sales, operations, and customers, to identify training needs and build strong relationships. Demonstrate problem-solving abilities and meet Training Service Level Agreements, while maintaining meticulous record-keeping and compliance. Issue training certificates upon completion, gather and act upon customer feedback. What you need … to be a Program Coordinator: Customer service and administration skills and previous experience. Strong written and verbal communication skills. Any scheduling and coordination experience is beneficial to the role. A confident IT user, including the MS Office package. Willing to learn and develop your knowledge in a new more »

our services and products. This role involves a combination of leadership, strategic and creative thinking, and hands-on project and account management to drive customer success initiatives. Key functions of the position: · Managing a portfolio of client facing products and internal R&D projects, including commercialisation strategies, cost planning … enquiries, issues and complaints in line with company policy · Staying informed about industry trends and best practices to guide the team in delivering exceptional customer service · Collaborating with Tech and Project teams to ensure successful project delivery, meeting quality standards and deadlines · Collaborating with the Sales and Business … Proven experience in a role that encompassed account management responsibilities · Proven experience fostering a positive and collaborative team environment focused on achieving and exceeding customer satisfaction and project delivery goals · Exposure to and general understanding of best practices in product management desirable · Key team KPIs and objectives monitoring · Methodical more »

with their administrative duties on existing accounts and new customers. Your role focuses on 4 main key areas on a day-to-day basis; Customer and team support Managing customer information in CRM Manage and work cancelations Providing various Business teams with insights and reports about our customers … terms and conditions. You plan and organize internal events. You process and check contracts of our key account customers and maintain them. (contract management) Customer inquiries You process and check incoming orders and inquiries from our customers and stakeholders. You are available for our customers and are in contact … with the account partners and cooperation companies and support them with questions and involve other departments to ensure customer satisfaction. You check and confirm incoming cancellations. You adjust master data of customers in Salesforce (CRM). You send access credentials to cooperation partners. Key Competencies and Experience Technical knowledge more »

Additional responsibilities will include : Ensuring the successful operation and development of sales delivery to customers deriving from online and catalogue and phone sales Expanding customer base through the initiation and delivery of strategic sales plans Leading, motivating and developing sales team leaders for product support, customer service … exceed sales goals Mentoring and coaching staff Assessing and reporting on sales metrics, including sales pipeline Leading by example and providing a world class ‘customer first’ service Understanding changes in customer marketplace and identifying emerging technologies to support future growth Collaborating with marketing and finance teams to more »

to all users within the organisation. Ability to work under pressure and prioritise tasks effectively. A positive attitude with an appetite to learn. Strong customer service skills. Excellent organisational skills. Ability to work in a front-line customer facing environment. Ability to cope with competing demands and more »

This role is ideal for an individual with a proven ability to provide technical leadership, to develop professional teams, and to provide high quality service to clients. The successful candidate will hold a senior transportation design leadership position in an engineering consultancy and will have the ambition to lead … including organising ROD UKL inputs to projects in Ireland and coordinating resources in Ireland to support UK bidding and projects. Maintain excellent levels of customer service. Report to the Managing Director of the ROD UKL business. Undertake group-wide management functions allocated by the Board. Required Skills and Experience more »

new challenges for over 100 years. While most companies offer automation machines, we craft complete automation ecosystems that are unique and personalised to our customer’s needs. Our business centres around our people, we want the best minds to be part of our team and we remain committed to … are looking for? You will be able to provide a high level of software design output through a thorough understanding of internal/external customer and regulatory requirements. You will have experience of Full Lifecycle Projects for a range of process applications within Pharmaceutical and Other Process Manufacturing. Provision … of the design & development of PLC Code from concept (Rockwell & Siemens, Mitsubishi, Allen Bradley & Rockwell) Siemens (Essential) is key. Travel to customer sites to carry out site commissioning activities (SAT), post installation support or customer training is an essential requirement. In addition, you will provide a high level more »

range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. What the role involves Owning escalations as the subject matter expert for BAU … security/mail hygiene/backups. Manage 3rd party vendors to drive fault resolution and change on software/hardware issues. Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions. Documenting fixes - you will enjoy building a Knowledge Base to more »

Service Contracts Advisor Salary up to £24K Full-time Hours: Mon-Fri 8.30am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top … UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: · Review, amend and renew service contracts including purchase orders · System data records administration · Prepare new service contracts and/or quotations · Promote additional value-added services provided by the company to build customer contract database · Provide support for service contract preparation more »

within the IT Department. This role requires strong leadership and analytical skills, along with a deep understanding of the company's products, services, and Service Management processes. By leveraging advanced technical expertise and a commitment to customer service, the Cyber Security Lead will secure the company's … informed about the latest security threats, principles, techniques, and protocols, including new vulnerabilities, and act on them as needed. within an ITIL V3 & ISO27001 service delivery framework. stakeholder relationships effectively. to defined Service Level Agreements and Key Performance Indicators. other duties as assigned. To be considered for the … response (including triage and chain of custody). to proactively identify areas for improvement, share lessons learned, and encourage the same behavior in others. customer focus with a passion for delivering customer satisfaction and business value. and responsible, with the ability to work under pressure, meet deadlines, and more »

fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are the tech driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! Why work for us? Access to transportation is vital to the … you? As a Driver Partner Experience Executive, you will be responsible for the day-to-day interaction with Driver Partners, providing a high-quality service to all Driver Partners operating with us throughout the region. Experience wise you will: Have strong IT skills and will be happy to embrace … with local authority licensing requirements and interacting with the Veezu Services Team via the Driver Partner Portal, as necessary. So if you're a Customer Service whizz and you'd like to learn more about working at Veezu please apply and one of the recruitment team will be more »

controlling & monitoring standards and controls. Strong risk awareness on identification, mitigation and control. Extensive track-record of leading multi-disciplined teams to deliver exceptional customer service and value. Proven ability to deliver change globally across matrix-based organizations Superior in relationship management, consultative and presentation skills Ability to more »

We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer … . This role will involve occasional travel to other Tunstall sites (across the UK) What will you be doing in this role? As a Service Desk Analyst at Tunstall, you will provide IT technical support to the Tunstall global business, performing Level 1 IT end-user support duties for … services defined in Tunstall IT Service Catalogue. What we offer: Ability to help shape and influence the success of Tunstall Group Competitive salary Hybrid working 25 days holiday + bank holidays Contributory pension Perks and benefits that include things like: free eye tests, retail discounts, subsidised canteen, free parking more »

safety and energy services our contribution to these communities will continue to drive progress towards a net-zero future. We focus on quality of service and delivery, and on improving the lives of our clients and their customers by creating better environments in which to work, live and learn. … be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation. Reporting to the Group Service Delivery Manager you will provide second line technical support to Sureserve Group ICT users, located across several sites and the varying companies under the … and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration and work efficiently and professionally under pressure. The role requires strong organisational skills and more »

Rapidly growing tech company An opportunity to make a real difference in the world of education! About the role We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries. You will be … main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner. Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools! A day in the … life of a CSA at Arbor.. Providing excellent first line support to resolve customer queries via incoming calls, webchat and emails. Identifying any risk and relaying the information to relevant teams, working well internally. Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: *The ideal candidate is client facing (job activities that involve direct interaction or more »

/Days: 8am - 5pm Monday to Friday - full time office based Salary: £26,000 Contract: Permanent Administrator Duties: Working as an effective Administrator handling customer sales/service calls by phone and online portals Creating quotes and processing orders using Microsoft Dynamics NAV Provide support to external sales … all Microsoft packages Previous use of Sage or similar accounting software in an Administrator role would be advantageous Experience of dealing with customers and customer queries Strong written and oral communication skills Maintain a professional approach and have excellent customer service skills GDPR knowledge and experience Ability more »

in November 2020. JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust … developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements. Key areas of responsibility include Ensuring accuracy, efficiency and professionalism when … business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice Always promoting exceptional customer care standards Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance Actively securing renewal business by more »