4 1st Line Support Jobs in Edinburgh

1st Line Customer Support Engineer Due to increased customer demand for our services, we are currently looking for a customer support engineer to join our team. If you are seeking a position that offers a competitive salary with benefits, variety, and opportunities to … would like to hear from you. About Microsys We are a team of nine dedicated individuals who have been providing IT services and support to our customers since 1998. Our primary focus is to offer a personal, helpful and professional service to all our valued customers. We take … We are seeking the following experience and attributes in our new team member: -You have around two years of experience in providing first-line IT support for Microsoft products ideally Microsoft 365 -You have relevant IT qualifications such as a degree, HND, CompTIA or similar -You more »

First Line Support Technician Edinburgh Hybrid About the Company Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training … with a range of amazing benefits which include: A generous holiday allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who … team as required Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to more »

First Line Support Technician Edinburgh Hybrid About the Company Our client is a fast growing business focused on delivering innovative platforms that enhance the education landscape. They offer unique products that are being adopted at scale. Their product was developed specifically for the education and training … with a range of amazing benefits which include: A generous holiday allowance. Flexible working options. Fantastic Healthcare and Pension Scheme. About the Role Provide 1st Line support to customers, solving tickets and meeting SLAs Solve customer issues, working with a range of different users who … team as required Educate customers in best practices when using our products and services. About You Prior experience in a similar First Line Support role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »