3 1st Line Support Jobs in Hertfordshire

Are you a tech enthusiast with a knack for problem-solving and a passion for helping others? We are seeking a 1st Line Support Engineer to join our … dynamic team. In this role, soft skills are paramount, as we value communication and collaboration as much as technical prowess. Key Responsibilities: Providing first-line support to users, resolving IT issues promptly and efficiently. Writing detailed reports on incidents, solutions, and recommendations. Embracing a methodical approach … a supportive environment. If you thrive on providing excellent customer service and enjoy working with technology, apply now to join our team as a 1st Line Support Engineer. more »

the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first … role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written … the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect any more »

Support Analyst, Service Desk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … Analyst, include: 20 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows more »