4 Permanent 1st Line Support Jobs in Manchester

IT Support (1st Line) Manchester £24,000- £28,000 plus bonus and benefits Our client is looking to an onsite IT Support professional to join their Manchester office. You will be providing day to day face to face support on a … range of IT issues to onsite users. You will be assisting end users with support on a number of applications and setting up, configuring and troubleshooting desktop, printer and mobile devices, in addition to performing regular routine maintenance. You will also have the opportunity of working on projects … one of the largest in their sector. This is a front facing role and so in addition to experience in end user IT Support in a commercial environment, excellent customer and communication skills are vital. The vacancy has arisen due to internal progression, and our client actively encourages more »

1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing … users. In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-line support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring … compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with clients. Your responsibilities will also include working closely with the Product Team to log enhancement requests and with the more »

Tech Savvy & Customer Focused? We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first more »

First-Line Helpdesk Support Location: Office Based Role in MediaCity, Salford Quays, Manchester Hours: Mon to Thurs: 9.00am/9.30am - 5.30pm/6.00pm, Fri: 9.30am - 5.30pm Salary: £21k - £24k (dependent on experience) About Us: We are a Manchester-based, proven property investment specialist with a … market by providing expert advice and access to exclusive opportunities, allowing our clients to build their wealth with UK property. Responsibilities: Provide first-line technical support to users via phone, email, or chat. Troubleshoot hardware and software issues and escalate problems to appropriate teams when necessary. … Assist users with password resets, account setups, and basic software installations. Document all support interactions and resolutions in the ticketing system. Follow up with users to ensure their technical issues are resolved satisfactorily. Collaborate with other team members to identify trends and improve support processes. Requirements more »