61 to 85 of 88 1st Line Support Jobs

Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience … and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence … other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and more »

1st Line/Application Support Analyst - Manchester - £38K Here at Venchr, we are looking for an Application Support Analyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing … users. In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-line support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring … compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with clients. Your responsibilities will also include working closely with the Product Team to log enhancement requests and with the more »

Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. … Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited to Windows 10/11 configuration and support MacOs configuration and support more »

Title: Contract 1st Line Support Engineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. … Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited to Windows 10/11 configuration and support MacOs configuration and support more »

st/2 nd line Line Engineer (MSP) Cambridge/St Ives Major IT and Digital have partnered with a leading managed services business on an exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer … around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st/2 nd line technical engineer to work on installation, maintenance and migration projects across the Yorkshire and surrounding area. Ideal Candidate The successful candidate will come from … a similar fast paced environment ideally managed services with at least 2 years commercial experience in a similar technical support and client facing role. As a technical engineer, you will be a highly motivated with a good understanding of infrastructure and server knowledge including system networks, installation, maintenance more »

speakers (Basic or intermediate) are of high-priority for this role Our client is a global logistics company that is now looking for a 1st Line Support person to join and provide in-house support as well as communicate to the German Service … Desk teams. You will be providing hardware and software support and be responsiblefor documentation processes.This is a key hire as the selected candidate will be fully responsible for this particular working site. Essential Skills (1 -2 years): *Windows *Software and Hardware support *Ticketing systems Offer and more »

looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Job Title: 1st Line IT Support Apprentice Pay: £15000 per annum 18 Month Apprenticeship with a view of a full-time permanent position … upon completion Hours: Monday - Friday 09:00am - 17:00pm Location - Wakefield Training Provided : Level 3 IT Support Pathway standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform 'Aptem' where you will complete the learning on … be provided. Main Duties include: Answering the phone and providing excellent customer service and care in a professional and effective manner Providing remote support, advice and guidance to the customer Fault diagnosis and diagnosis of security issues Working with hardware Software installation PC builds, reconfiguration and re-builds more »

Tech Savvy & Customer Focused? We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first more »

Tech Savvy & Customer Focused? We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first more »

IT Support Technician - 1St Line This vacancy presents a great opportunity for the right candidate to join a dynamic, close-knit team of Engineers in an ever-growing company, looking to add to their team after a new contract win. £22,000 - £25,000 Salary … Office Based Full time, permanent. Monday - Friday/37.5 Hour Week H IT Support Technician Overview Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and … repairs to client specification. Monitor client services so all systems are working as expected. Provide regular and relevant updates to customers throughout the support process. IT Support Technician Benefits Up to £25,000 Salary Be part of a growing company with an established client base. more »

about tech, have the desire to deliver the highest standards, a good eye for details, we want you! Along with providing excellent IT Support, duties will include setting up various hardware and software, troubleshooting, repairs, communication with both internal teams and customers, and more. Role Manage and address … Using Remote Management Tools Setup, configure and troubleshoot hardware and software Communicating clearly with the customer always at the forefront Onsite and offsite support repairs for server, workstations and printers Installing & configuring PC hardware Training Level 3 ICT Apprenticeship Standard delivered via virtual learning platform sessions With support … and above (Essential) About the Employer RANDSTAD GROUP UK Randstad is the world's largest recruitment company who are now looking for a 1st Line IT Support Apprentice to join their team in Wakefield more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to … deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to … you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self … help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities will … include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/ more »

Ready to dive into cutting-edge tech? Want to provide high quality internal IT Support, where your contribution will really make a difference? Our client developers high performance software and hardware products for various industries They are a dynamic company committed to providing excellent IT solutions and support … with the latest hardware and software. 💼 Career Growth: Grow with us professionally and personally. Opportunity: Resolve tech issues swiftly to keep operations seamless. Support internal teams with top-notch IT solutions. Install, configure, and maintain devices for smooth operation. Collaborate on IT projects, driving innovation forward. Skills Needed more »

IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to … work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and more »

1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 £28,000 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read more »

First-Line Helpdesk Support Location: Office Based Role in MediaCity, Salford Quays, Manchester Hours: Mon to Thurs: 9.00am/9.30am - 5.30pm/6.00pm, Fri: 9.30am - 5.30pm Salary: £21k - £24k (dependent on experience) About Us: We are a Manchester-based, proven property investment specialist with a … market by providing expert advice and access to exclusive opportunities, allowing our clients to build their wealth with UK property. Responsibilities: Provide first-line technical support to users via phone, email, or chat. Troubleshoot hardware and software issues and escalate problems to appropriate teams when necessary. … Assist users with password resets, account setups, and basic software installations. Document all support interactions and resolutions in the ticketing system. Follow up with users to ensure their technical issues are resolved satisfactorily. Collaborate with other team members to identify trends and improve support processes. Requirements more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous … benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate … and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous … benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate … and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements MSP Experience – Essential Driving License – Essential Right to work in the UK – Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience providing more »

YOUR OWN TRANSPORT. Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a 1 st line customer Services Assistant to join their growing team. They are a well-established company who offer full training for the suitable candidate. This … st Line Customer Services Assistant role will suit someone who is tech savvy, who is willing to learn, has strong customer service skills, who has exceptional attention to detail, administration and time management skills. Ideally you will have some interest in Technology and electronic products and if you … given lots of training but you should be IT computer literate with a good telephone manner. Working as part of the 1 st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be more »

an excellent opportunity for an enthusiastic candidate who is interested in IT/Customer Service and is willing to learn. Full training and support is given in a friendly innovative environment. Role: Provide first-class customer service in a friendly and courteous manner Provide first line more »

the job * Highly professional customer service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first … role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written … the rest of the team * Proactively manage customer interactions and escalate as appropriate * Own and resolve of complex customer issues with little management support * Display role model behaviours within the roles and responsibilities of your role People accountabilities Experience you would be expected to have We expect any more »

You will provide 1st and 2nd level Service Desk/Remote Support, basic maintenance and low complexity system builds/installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their … programme or until they are ready to move on. Role Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the … Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to more »

Job Title: First Line Engineer Reporting to: IT and Systems Manager Location: Head Office, West London Work Type: Hybrid Hours: Full time, 37.5 hours per week, weekends on rota About us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to- consumer … the role: Due to exceptional business growth over the last 18 months, we are expanding the team and are looking for a First Line Engineer who will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT … position provides exposure to a broad range of IT-related projects and activities. Your Responsibilities: Adhering to the standard of the IT Department Support All Operating systems; Windows/Mac OS Providing desktop and server support. Configuring and maintenance of new laptops and desktops. Completing internal user moves more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the first line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »