Our client, a global leading consultancy, is currently seeking a Service Analyst to join their team . This is a unique opportunity to work with industry experts and contribute to high-profile projects while ensuring the delivery of compliant and traceable project documentation. Key Responsibilities - Serve as the … within a Windows environment. - Guide users through step-by-step solutions via phone, email, or remote assistance tools. - Escalate complex issues to second linesupport or other technical teams when necessary. - Maintain a high level of customer service, adhering to the White Glove Service standards. - Collaborate … with team members to share knowledge and improve overall service delivery. - Support the setup and configuration of new user accounts and hardware, ensuring readiness for new employees. - Provide feedback on recurring technical issues to contribute to the continuous improvement of IT services. - Be available for weekend supportmore »
Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk … Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support … you will own and manage the customer experience over the phone and Web. Your responsibilities will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that more »
The Opportunity: Our client is looking for a FirstLineSupportAnalyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with … within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or FirstLineSupport role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well … an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Circle Group
1stLine IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1stLine IT Support Engineer to join the team. As a leading technology company, you …/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and … t up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1stline, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment more »
Job Description Technical SupportAnalyst – Trading Systems – FIX – 1stLine Technical SupportAnalyst is required to join our Financial Services client to provide 1stlinesupport to key trading applications. Based in London (full … time in the office), this is a permanent position, offering a competitive salary. You will be responsible for 1stlinesupport of key systems, responding to traders/brokers technical queries in a prompt manner, escalating to 2nd/3rd line where necessary. … like you match the above and would like to hear more, please apply within. Technical SupportAnalyst – Trading Systems – FIX – 1stLine Kite Human Capital – Hire Better We are unashamedly focused on working with only the best people, who care about customer value more »
East Hagbourne, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
Job Description IT SupportAnalyst - 1stLine - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical … an hour to around 1.8 million homes already, with another 2 million homes in the pipeline. What you’ll be doing as IT SupportAnalyst: Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through the … service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service more »
The Opportunity: Our client is looking for a FirstLineSupportAnalyst who is technically skilled and has high customer service skills. Personality and attitude key to this position, you will be the face of the IT department and being able to work with … within and are focused on individual skills development on a team environment. Skills and Experience: Experience within an IT Support or FirstLineSupport role would be beneficial Knowledge of Windows 11, MAC IOS and Active Directory administration Exposure to Cloud technologies as well … an analytical problem-solving approach Role and Responsibilities: Service Desk: On-boarding and off-boarding users Managing networked resources access Provide end-users support onsite or remote Installation/update/troubleshooting of software Look after tickets and communicate updates to end-users Asset Management: Source new and more »
Employment Type: Permanent
Salary: £28000 - £30000/annum (plus company benefits & bonuses)
Peterborough, Cambridgeshire, East Anglia, United Kingdom
DGH Recruitment
Service Desk Analyst/1stLineSupportAnalyst A fantastic opportunity for a Service Desk Analyst/1stLineSupportAnalyst to join our Peterborough based real estate client on an initial … month fixed term contract basis As a Service Desk Analyst/1stLineSupportAnalyst you will be responsible for providing 1stlinesupport to users within a Windows Environment. The ideal candidate will have experience … with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1stLineSupportAnalyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
IT SupportAnalyst - 1stLine - Hybrid - £28,000 - £32,000 Who? Our clients energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition to a low carbon economy. Each of our clients projects deliver critical power and … an hour to around 1.8 million homes already, with another 2 million homes in the pipeline. What you’ll be doing as IT SupportAnalyst: Onboarding new starters and offboarding leavers Maintain an asset registry and manage user device lifecycle Managing incidents and requests through the … service management tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all IT service management processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service more »
Are you looking to build a career in a support Help Desk Team with a company that is going from strength to … strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a 1stlinesupportanalyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will … provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk Analysts and Second LineSupport Engineers, you will be focusing on Audio Visual and Meeting Room functions during more »
1stLine/Application SupportAnalyst - Manchester - £38K Here at Venchr, we are looking for an Application SupportAnalyst who will be a key member of our client's Operations Team, you'll provide crucial first-class application support, directly contributing to maintaining uninterrupted service for their users. In this role, you'll be the main point of contact for their support operations, handling incoming requests and providing first-linesupport for their apps, websites, and CMS. You'll communicate directly with … clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with clients. Your responsibilities will also include working closely with the more »
re a motivated individual with a 'can do' attitude, strong attention to detail, the ability to work under pressure in a fast-paced support environment, a passion for learning and possess excellent communication and customer service skills - then we just might have the perfect opportunity for you. We … in our community, and we are committed to using technology to engage with patients. We're looking for someone to join the firstline team within our clinical application support service. The position is based at our Bath Road office in Reading, the application support desk operates from 08:00 - 17:00 Monday to Friday and firstline staff will work a shift pattern to cover this period. This is a great opportunity for a junior IT analyst or administrator to gain experience and grow within a forward-thinking more »
Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our … range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
ALLEGIANCE TECHNOLOGY LTD
FirstLineSupport & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering firstline duties you will be looking after the staff within the company assisting with any hardware … issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: FirstLine IT Support & Data Analyst Salary: up to £26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock … to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1stLine, FirstLine, Data Analyst, 1stLine Technician, 1stLineSupportmore »
St. Albans, Hertfordshire, South East, United Kingdom
Corriculo Ltd
SupportAnalyst, Service Desk, 1stline, COR5693 An excellent, award winning company seeks a SupportAnalyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role … the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1stline desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft … , include: 20 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1stline desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows more »