1stLineSupportEngineer/FirstLineSupportEngineer/IT SupportEngineer Office based in Havant Salary up to £25,000 This 1stLineSupportEngineer/FirstLineSupportEngineer/IT SupportEngineer is an opportunity for a customer-driven IT professional to join a growing MSP supporting their clients to deliver a transformative, modern workplace environment. Package Salary up to … days paid holiday + Bank Holidays Pension Scheme Healthcare Scheme 1stLineSupportEngineer/FirstLineSupportEngineer/IT SupportEngineer Responsibilities: 365 Administration setting up users, changing passwords, security groups more »
1stLineSupportEngineer - Managed Services Provider - Windows, Office 365, Active Directory Remote/Macclesfield - £25,000 Applause IT are looking for a 1stLineSupportEngineer to join a service desk team for a managed … The role will entail providing customer service focused technical support, assisting clients with hardware and software issues via telephone and email. The 1stLineSupportEngineer will experience with: Working in an IT Helpdesk Strong customer service skills Excellent communication skills … Knowledge of Windows Desktop Technologies Office 365 Active Directory Microsoft Office It would be desirable for the 1stLineEngineer to have experience with: MSP/Reseller support environment Owning end user issues Remote support Knowledge of Windows and MacOS This more »
1stLineSupportEngineer Peterborough £22k to £24k My customer requires an experienced 1stlinesupportengineer to work in a fast-paced high tech environment. You will provide technical and deskside BAU support … based environment working on all the latest applications and systems, you would need to be abreast of current technology and troubleshooting. Requirements of the 1stLineSupportEngineer: 1- 2 years’ experience in 1stLineSupportEngineer/Deskside SupportEngineer role MSP experience or a customer centric environment providing support is desirable. Floorwalking experience, and remote support essential Understanding supporting - Windows 10, Office 365, Active Directory To discuss this exciting opportunity in more detail, please APPLY more »
1stLine IT SupportEngineer - Windows, Microsoft Remote/Macclesfield - £20,000 - £25,000 + Benefits 1stLine IT SupportEngineer with a passion for Windows/Microsoft technology environments as well as strong communication skills … is sought by a high quality, managed services provider to provide excellent customer service to external clients, providing 1stline reactive support. They have an excellent reputation for providing the highest levels of service, consulting with their clients regularly and helping them to ensure their company's … systems and I.T Infrastructure are up to date and continue to match requirements. The successful 1stLine IT SupportEngineer should have the following knowledge: Confident communication skills by phone, email and in person Organisation skills that allow for efficient planning and prioritisation more »
1stLineSupportEngineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1stLineSupportEngineer to join their team! This role offers an exciting opportunity to work in … hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user … to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1stLine, FirstLine, SupportEngineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots more »
We are looking for a talented individual to join our team as a 1stlineSupportEngineer at our Grantham, Lincolnshire office . This is a Hybrid role, you will be working onsite in Grantham 3 days a week. Candidates who live local … will be prioritised due to the on-call and flexibility required. We are currently recruiting for an 1stLinesupportEngineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment. This role acts … are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team. This is a 1stlinesupport role. This role is available in traditional office-based or hybrid models working from our base in Grantham. more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
1stLine Customer Support Bury St Edmunds (onsite) Up to £25,000 per annum A leading software company is looking for a passionate 1stLine Application SupportEngineer to join their team. You will be responsible for being … the 1st point of contact to all end users, including logging cases and reports. Responsibilities: 1stLineSupport- logging service incident requests Upgrades/Installations/Troubleshooting of bespoke software Escalating issues to Customer Support Manager Assist Support Team with … day-to-day duties Working hours: Monday- Friday 9am-5pm. This position would be the great next step for a Junior SupportEngineer looking to progress in their career and gain further experience within different industries. Interviews will be taking place from Monday 8th April. In more »
1st/FirstLineSupportEngineer Hybrid - Kettering £23,000 - £27,000 Digitech are partnered exclusively with a fast-growing and innovative MSP. They have employed over 60 people within the technical team in the past 3 years and have no signs of … slowing down. After a successful 2023 and with plans to onboard multiple new clients in the coming months, they are seeking multiple 1stLineSupport Engineers to join the team. Responsibilities: Provide assistance to users through phone, in-person interactions, email, or by utilising a … of problems. Collaborate with external vendors and third parties to support incident and TPM resolution. Requirements: 3+ years of experience in a 1stLineSupport position. Excellent communication skills. Experience with 365, AD, Group Policy, Windows, ITIL, DHCP, DNS. Ideally from an MSP more »
1stLine IT SupportEngineer Up to £26k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1stLineEngineer! After the business has gained new organic client growth, this … is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we … know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 1stline duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper more »
1stLine Helpdesk Engineer Ideal for someone with 1-3 years experience in 1stlinesupport looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career … successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1stline helpdesk engineer with a focus on networking principles to join the team. Key skills: Excellent communication skills and comfortable … Tools/technologies they use: Networking, firewalls and practical TCP/IP VOIP telephony Working knowledge of Windows servers Linux or DOS command line VLANs Cisco equipment If you are interested in this opportunity and want to hear more, please contact (url removed) or call (phone number removed more »
Location: Oxfordshire (office based) My client are seeking a passionate, proactive, enthusiastic, customer focused 1stLine IT SupportEngineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric … service to their Managed Service clients, working on BAU support calls. The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication … skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1stLineSupport via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd lineSupportmore »
Reigate, Surrey, United Kingdom Hybrid / WFH Options
In Technology Group
1stLine IT SupportEngineer - Reigate - £25,000 - Hybrid Working! Role : 1stLine IT SupportEngineer Areas : Reigate Salary : £20,000 - £26,000 - Hybrid Working! I am working on an exciting new opportunity with my client. … We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged more »
Nottingham, Beeston, Nottinghamshire, United Kingdom
Metropolitan Thames Valley
Job Title: 1stLineSupportEngineer Location: Nottingham Job Type: Full-Time Permanent The Role: To provide end-user 1stline Technical support in accordance with the achievement of all applicable Service Levels and Customer Satisfaction scores. Duties … Provide technical support to the MTVH business customers via telephone and instant chat, logging all tickets within ServiceNow. Provide high levels of customer service and manage expectations on each and every contact, ensuring that our users are satisfied with their experience. Take ownership of user Incidents and/… to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active Directory and other applications, to support New Starters, Leavers and staff moves. Act as the first point of escalation for complaints or chase calls and deal with them in an more »
IT SupportEngineer (1stLine) Salary: £21,000 to £25,000 Location: Bristol Responsibilities: * Deliver initial customer support for incidents and service requests, encompassing technical assistance for computer systems, software, and hardware pertaining to company-supported and military-grade computer applications … via in-person communication, phone calls, email correspondence, or formal ticketing systems. * Appropriately categorize and redirect customer issues beyond the scope of first-linesupport to the relevant second-line resolver team, whether internal or contracted from a third-party provider. * Employ troubleshooting skills … providers. * Demonstrate effective time management skills, capable of prioritizing tasks with minimal supervision and responding to work demands at short notice. * Continuously monitor support workload to ensure timely and effective support for application and hosted environments, aligning with business priorities. If Interested, Apply today more »
to join a company that values teamwork 👥, communication 🗣️, and customer satisfaction? Look no further than this IT and Communications company! 🤝 Currently seeking an enthusiastic 1stLineSupport Technician to join a growing team. This role requires a self-motivated engineer with excellent communication … operating systems, Microsoft Office, and PC building within a corporate environment. 💻 As a member of the team, you'll be responsible for: Providing onsite 1stlinesupport 🏢 Working at customer sites as required 🚚 Proactive desktop monitoring 🖥️ Daily checks 📋 Hardware installation and maintenance 💾 Providing out-of … hours support where required 🕰️ At this company, they believe in investing in the staff, who all receive training opportunities, regular reviews, and incentives for certification. They choose our new recruits carefully to get the right people, and keeping staff happy and motivated means a lot to the – it more »
IT SupportEngineer (MSP) Role - IT SupportEngineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT SupportEngineer to join their team! This … opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support … for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Major Recruitment (IT & Digital)
st/2 nd lineLineEngineer (MSP) Cambridge/St Ives Major IT and Digital have partnered with a leading managed services business on an exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering … around 20% year on year. As a result of continued expansion, my client has immediate requirements for a 1 st/2 nd line technical engineer to work on installation, maintenance and migration projects across the Yorkshire and surrounding area. Ideal Candidate The successful candidate will … come from a similar fast paced environment ideally managed services with at least 2 years commercial experience in a similar technical support and client facing role. As a technical engineer, you will be a highly motivated with a good understanding of infrastructure and server knowledge including more »
Title: Contract 1stLineSupportEngineer Office Location: Kettering (Monday to Friday - 09:00-17:00) Duration: 1 month (with potential for rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and … remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited to Windows 10/11 configuration and support MacOs configuration and supportmore »
Our client is seeking a 1stLine Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving … and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence … other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1stline diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and more »
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
FirstLine IT SupportEngineer This is a great opportunity for a FirstLineEngineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity … with a generous benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician more »
Swansea, Wales, United Kingdom Hybrid / WFH Options
Searchability®
FirstLine IT SupportEngineer This is a great opportunity for a FirstLineEngineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity … with a generous benefits package. £23,000 Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide regular and relevant updates to customers throughout the support process. Requirements MSP Experience – Essential Driving License – Essential Right to work in the UK – Essential Minimum 1 year IT Support Experience IT Support Technician Skill more »
1st/2nd line IT Technician, SupportEngineer, Crawley, COR5683 £28,000 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then more »
