1 Contract 1st Line Technical Support Jobs in the UK

have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job * Highly professional customer … service interactions * Create and maintain knowledge management * Close the loop with escalations and complaints * Complete up to 2nd line diagnostics including but not exclusive to router diagnostics * Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact … where possible * Train members of the team on new products/services * Lead role on products/services, providing high level of technical expertise to customers both internal/external * Undertake personal training and development in line with departmental needs and in line with more »