2 Permanent 2nd/3rd Line Infrastructure Engineer Jobs in the UK

2nd / 3rd line Infrastructure engineer - Leeds - £30-45k An established client of ours in the Technology sector are looking for a 2nd / 3rd line Infrastructure engineer to join their internal IT department, on a permanent basis. The successful candidate will respond to resolving 2nd / 3rd line incidents Logging tickets and assisting to projects providing infrastructure and engagement to a high standard. This is an … services applications and data. Actively manage core, centralised and distributed technology. Ensure all technology domains, components and services are secure and operated securely. Skills / Experience required: Cloud infrastructure including compute, storage, network & security services, (SaaS / PaaS / IaaS) Server, storage & networking hardware Virtualisation more »

in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support for to end users during system deployment / migration(User manual, user training) Global User Support Act as 2 nd / 3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP / IP, proxy, firewall, switching, routing and WiFi) Basic … of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading / Writing / Speaking). User facing support skills Self-motivated and an innovative mindset Experience: 3+ years IT experience in a corporate environment. more »