2ndLine Support Engineer - hybrid working (3 days in office or onsite) London Up to £35,000 DOE Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance. … an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2ndline role, or an experienced 1st lineengineer looking for that next step in their career. This role … delivered through additional Fitzrovia services and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2ndline) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive more »
2ndLine IT Support Engineer Permanent, Full Time Stevenage (on-site) We are currently recruiting for an IT Support Engineer (2ndLine) for an established global IT Services organisation. Please note, the successful candidate will be required to complete security … Services to the end client through supply of contracted services, including but limited to the below; ● Incident and request ownership and management ● SecondLine support for software and hardware fault resolution ● Installation, moves and addition services in relation to IT equipment on customer sites ● Contribute to activities of more »
Title: 2ndLine Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £30,000-35,000 per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They … are looking for an experienced 2ndLineEngineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ti... APCT1_UKTJ more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
2ndLineEngineer – Azure, M365, AVD – Hybrid/Bristol - £27,000 - £32,000 My client is a superb solutions and Services provider. They’re in fast-growth mode after successful startup and a massive part of that is their amazing Managed Services team which excel … environments to ensure high availability and optimal performance. Please do reach out to me on 0203 002 8420 or email me on craig.mcintyre@infraview.co.uk 2ndLineEngineer – Azure, M365, AVD – Hybrid/Bristol more »
to 16:00 shift covers. Phone support only Position Overview We are seeking an enthusiastic Network Engineer. You will be a secondlineengineer with experience in troubleshooting connectivity issue at the end user level. You will be eager to develop your network skills with a … site/service desk engineer when not learning from and supporting our senior network engineer. This includes but not limited to: Providing 2ndline on site and service desk technical support: • Attend customer and company sites as a minimum 2 days per week (you will … demonstrating a positive attitude. Requirements • Bachelor’s degree in information technology or a related field (or equivalent work experience). • Proven experience in a 2ndline role, providing technical support. • Strong customer service skills with the ability to empathise and communicate effectively with customers. • Solid understanding of more »
Role: 2ndLine IT Support Engineer (Field Engineer) Role Type: Permanent Location - On-site Gloucester + Client Sites Salary - £28,000>£30,000 The role of the 2ndLine IT Support Engineer is to provide onsite, workshop and more »
2ndLine Service Engineer Opportunity for a 2ndLine Service Desk Engineer to join the UK’s leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we more »
Bristol, England, United Kingdom Hybrid / WFH Options
Moon Executive Search
Opportunity for an experienced 2ndLine Helpdesk Engineer for a leading Bristol based IT Managed Service Provider. Bristol IT MSP Southwest Client base upto £30k 23 Days holidays + Bank Mon - Fri 0900 - 1730, plus a late shift every 3 weeks of 1330pm - 10pm- which … can be worked remotely. Looking at appoint ASAP Providing 2ndline IT Support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing systems. As a Helpdesk Engineer you must have strong customer service and more »
Wisbech, Cambridgeshire, East Anglia, United Kingdom
JOSKOS SOLUTIONS LIMITED
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2ndLine Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build more »
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2ndLine IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always … provided. The ideal 2ndLine IT Engineer will ideally have experience supporting Hosted Telephony Solutions as well as general IT support. Who do this role suit? Those within a commutable distance of Southampton, Fareham, Havant. Those who are 1st line looking to move … in to a 2ndLine Telco support role Those who are working in a 2ndLine Telco role, who are seeking an opportunity to further upskill. Those who are passionate, driven and keen to learn. The ideal candidate, will have experience across the following more »
Experienced SecondLine IT Network Engineer required for a global manufacturing company at their Plymouth based site. Reporting to the Head of IT, the successful candidate will provide a lead function in our clients global program to standardise IT security and infrastructure and will be required … to lead and support two First Line Network Engineers in providing professional boots on the ground support for both local users whilst supporting the business at the other UK sites. Candidates who apply for this position must have the immediate right to work in the UK. Key Responsibilities … all times. Evaluate, suggest and implement new policies or procedures as the need arises. Quickly identifying when to escalate issues assigned to 1 st , 2ndline support to a more senior team member to ensure our customers receive the fastest possible service for their needs. Evaluate existing more »
Dartford, Kent, South East, United Kingdom Hybrid / WFH Options
Movement8 Ltd
2ndline support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »
is undergoing an exciting period of growth and as a result need more technical specialists to support this growth. We are looking for a 2ndLine Field Engineer capable of technically supporting 3 sites across Yorkshire able to provide hardware and software support, maintaining and … Servers, Switching, Patching, WiFi, WAPs, Mobile support, DHCP, DNS ? Active Directory, GPO, Office 365, Windows 10, Hardware, Software configuration ? Working as a field engineer between sites would be beneficial What's in it for you? Salary: £33,500 | 27 days holiday(First year)32 days holiday(Second year more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
2ndLine Network Engineer Country: UK Location: Hatfield - Hybrid Hours: 37.5 Role Type: Permanent Life on the team If you have set your heart on a career in IT Networking, then we would welcome you to join Computacenter as a 2ndLine … writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd LineEngineer position, where your skills and understanding will be both tested and rewarded. What youll do Key Accountabilities: Stakeholder engagement will be … incidents within the defined Service Level Agreements Monitor and update the call management system as required Assist with producing availability reporting. What youll need 2ndline support role experience SC Security Clearance (or eligibility for the clearance at a minimum) A real team player with desire to more »
A fantastic opportunity has arisen for an enthusiastic 2ndline support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2ndLine Support Engineer: To provide 2ndLine Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the … internal knowledge base with issue resolution details. As a 2ndLine/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2ndLine Technical Support Engineer or similar. Good communication, documentation, and more »
1st/2ndLine Support Engineer - MSP - £ 30 ,000 + on-call/call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st/2ndLine Support Engineer with a good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team. As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
Job Role - 2ndLine Support Engineer Location - Bolton Salary - Up to £31,000 plus benefits! Work Pattern - Hybrid The Company We have a brand new role for an ambitious 2ndLine Support Engineer who is ready for their next challenge … IT support. The role is being offered on a hybrid basis with 2 days on-site per week. Tech Requirements 2-4 years of 2ndLine experience Azure AD O365 Cisco Windows Servers Networking Veeam Hyper-V Active Directory Previous MSP experience is a bonus Non-Tech … Driving Liscence is a plus! Benefits 25 days holiday Healthcare Plan Maternity and Paternity Cover Birthday's Off! Next Steps: If you are a 2ndLine Support and you are looking to progress with an organisation that has a fantastic approach to work, in a positive and more »
Title: 2ndLine Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £(phone number removed) per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are … looking for an experienced 2ndLineEngineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system support- ServiceNow/Jira/Confluence 2ndLine Support (onsite & remote) Active Directory/Azure more »
Senior 2ndLine Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure … enhance productivity and achieve their business goals. As the Senior 2ndLine Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address … You will be providing mentoring, team plans, 1-2-1’s and being the point of contact for Senior escalations. Role & Responsibilities: Provide secondline technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations more »
Newark on Trent, Nottinghamshire, United Kingdom Hybrid / WFH Options
EMBS Engineering
I'm excited to outline this fantastic opportunity for a 2ndLine Tech Support Engineer. Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and more »
2ndLineEngineer required in Chiswick, on site up to £40k A fantastic well known global company is looking to grow their IT team and is requiring an experienced 2ndlineengineer to join them Job Description: We are seeking … a skilled Desktop Support Engineer with expertise in audio-video systems to join our team. As a Desktop Support Engineer, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of their desktops, laptops, and audio-video equipment. … reference. * Provide training and guidance to end-users on the proper use of audio-video equipment. Requirements: * Proven experience as a Desktop Support Engineer or similar role, with exposure audio-video systems. * In-depth knowledge of desktop operating systems, including Windows 10 & 11. * Experience troubleshooting audio-video systems more »
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure whilst taking that next step in your … setup and troubleshooting ** Can demonstrate previous experience in problem-solving, customer services, clear telephone skills ** Previous MSP Experience ** Full UK Licence Job Title: Senior 2ndLineEngineer Salary: GBP 27,000 - 35,000 DOE Location: Office Based in Wigan (Mon-Fri 8:30am-5:30pm more »
2ndline Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2ndline Support Engineer to support their customers. As 2ndline support you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2ndline support experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Support What we more »
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Leidos Innovations UK Limited
2ndLine Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High level of security clearance required (DV- Developed Vetting) UNLEASH YOUR POTENTIAL We are looking for an experienced Infrastructure Engineer to join our 2ndLine Service Operations team who is able to more »
2ndLine Service Desk Engineer Surrey £40,000 per annum Exciting opportunity for an innovative and ambitious 2ndLine Service Desk Engineer to join an award-winning financial services organisation. This role will play a pivotal part in providing end … the problem or issue, as well as providing regular updates. *Act as Subject Matter Experts (SMEs) in fields of expertise, escalating to 3rd line, supervisor, or team leader and service desk manager as necessary. *Prioritise incidents, service requests, and problems, adjusting based on the uniqueness of each one. … file backups/restores, and configuring systems and applications. Key Skills & Experience: *Minimum 3 years of previous experience in a similar role as a 2ndLine Support in an SLA, CSAT, ITIL driven environment. *Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools more »