2ndLine Network Engineer Location: Wigan Salary: £30,000 - £34,000 + £5000 shift allowance Hours: Shifts are a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00. We are working with a leading technology solutions provider … IT services to businesses across various industries. With a focus on excellence and customer satisfaction, they are expanding their team and seeking a talented 2ndLine Network Engineer to join their dynamic and forward-thinking organization. The Company is experiencing sustained growth and the 2nd … basic salary for this role is up to £34,000 plus a guaranteed additional £5000 per annum for shift allowance. Position Overview: As a 2ndLine Network Engineer, you will play a crucial role in maintaining and enhancing client network infrastructure. You will be responsible more »
thrive in a dynamic, fast-paced environment where problem-solving is the name of the game? Look no further! We're seeking a talented 2ndLine IT Support Engineer to join our vibrant team in Huddersfield. As a 2ndLine IT Support … Engineer, you'll be tasked with resolving escalated queries and aiding 1st Line Support Engineers within the timeframes specified by 2ndLine SLAs established by the IT Manager. You'll maintain regular communication with peers to identify areas for process and service enhancements … and project developments will also be part of your role. Hours of Work: Monday – Thursday 8:45-17:00, Friday 8:45-16:00. 2ndLine IT Support Engineer Requirements: Microsoft 365 Office (Word, Excel, and Teams), Admin Centre (e.g. Security and Compliance) Microsoft Windows more »
Whitchurch, Bath and North East Somerset, Somerset, United Kingdom
Moon Executive Search
Opportunity for an experienced 2ndLine Service Desk Engineer for a leading Bristol based IT Managed Service Provider. Providing 2ndline support direct from clients, as well as escalations from the 1st line teams, via phone and email through ticketing more »
fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2ndLine Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing … the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team … technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2ndLineEngineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks more »
2ndLine Hardware Support Duration: 2 Months (possible extension) Day Rate £160 per day Inside IR35 Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday Join our dynamic ICT team as we embark on an exciting mobile refresh project. … We're seeking a proactive and dynamic individual to provide temporary 2ndline support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune. Key Responsibilities: Provide basic Level 2 support, including greeting more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
JOB TITLE: 2ndLine Support Engineer SALARY: £26,000 - £32,400 BENEFITS: 32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More LOCATION: Exeter/Hybrid (3 days in 2 days at home) Our client is looking for a 2ndLine Support Engineer to join an existing team of engineers. As a 2ndLineEngineer, you should be a good communicator who is friendly, patient, and happy engaging with customers of all levels while demonstrating professionalism. This is combined with a strong … technical background and knowledge necessary for the delivery of 1st to 2ndLine support. JOB SPECIFICATION: 2ndLine Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team more »
B1, Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Khuda Technology
2ndLineEngineer Location: Birmingham - Hybrid About the Role: Here at Khuda Technology, we are partnering with a leading Managed Service Provider to find a 2ndLine engineer. In this role, you will play a pivotal part in providing expert technical support … Strong presentation skills, technical problem analysis, report/proposal writing, and relationship building are essential. Desired Skills and Qualifications: Proven experience in a similar 2ndLine Technical Support role. In-depth knowledge and problem-solving experience with Windows servers (2012/2016/2019) and cloud-based more »
is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a SecondLine Support Engineer based on a highly secure site near Reading. SecondLine Support Engineer Summary: As the Second … Line Support Engineer you will join the existing team responsible for providing desktop and breakfix support and technical assessment to over 7,000 end users on site. Other tasks include: Speaking with suppliers to get pricing Active Directory including password resets Building laptops/desktops Deployments … illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan If the SecondLine Support Engineer role is of interest please apply now more »
Employment Type: Permanent
Salary: £30000 - £33000/annum + benefits and £2000 DV allowance
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
Please note that this role is an initial 12 FTC ** Role Purpose: To provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To … provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery … are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills more »
Wisbech, Cambridgeshire, East Anglia, United Kingdom
JOSKOS SOLUTIONS LIMITED
Are you a driven, ambitious and professional IT Support Engineer that is looking for growth, rewards to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support … everything ICT-related, always combining service and relationship longevity into the solutions and service that we take pride in delivering. Key Job Responsibilities Providing 2ndLine Technical Support to education sector customers Ensuring continuity, efficiency and enhancing ICT networks Management and maintenance of client network environments Build more »
Experienced SecondLine IT Network Engineer required for a global manufacturing company at their Plymouth based site. Reporting to the Head of IT, the successful candidate will provide a lead function in our clients global program to standardise IT security and infrastructure and will be required … to lead and support two First Line Network Engineers in providing professional boots on the ground support for both local users whilst supporting the business at the other UK sites. Candidates who apply for this position must have the immediate right to work in the UK. Key Responsibilities … all times. Evaluate, suggest and implement new policies or procedures as the need arises. Quickly identifying when to escalate issues assigned to 1 st , 2ndline support to a more senior team member to ensure our customers receive the fastest possible service for their needs. Evaluate existing more »
Dartford, Kent, South East, United Kingdom Hybrid / WFH Options
Movement8 Ltd
2ndline support engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
2ndLine Network Engineer Country: UK Location: Hatfield - Hybrid Hours: 37.5 Role Type: Permanent Life on the team If you have set your heart on a career in IT Networking, then we would welcome you to join Computacenter as a 2ndLine … writing technical documentation, attending customer calls, configuring firewalls, routers, switches, load balancers and wireless networks. Computacenter encourage you to grow into a 3rd LineEngineer position, where your skills and understanding will be both tested and rewarded. What youll do Key Accountabilities: Stakeholder engagement will be … incidents within the defined Service Level Agreements Monitor and update the call management system as required Assist with producing availability reporting. What youll need 2ndline support role experience SC Security Clearance (or eligibility for the clearance at a minimum) A real team player with desire to more »
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Nine Twenty
Please note that this role is an initial 12 FTC ** Role Purpose: To provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To … provide high quality secondline engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery … are logged in the Service Desk with the relevant service level target applied. Carry out system/staff Adds, Deletes and Transfers in line with existing processes. Engage, and establish successful relationships with end- users, identifying ongoing opportunities for improving the User experience and maximising customer service. Skills more »
Wetherby, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
2ndLine Service Desk Engineer Opportunity for a 2ndLine Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who more »
A fantastic opportunity has arisen for an enthusiastic 2ndline support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2ndLine Support Engineer: To provide 2ndLine Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the … internal knowledge base with issue resolution details. As a 2ndLine/Technical support engineer, you will have the following skills/experience to be considered. Experience working as 2ndLine Technical Support Engineer or similar. Good communication, documentation, and more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
Job Role - 2ndLine Support Engineer Location - Bolton Salary - Up to £31,000 plus benefits! Work Pattern - Hybrid The Company We have a brand new role for an ambitious 2ndLine Support Engineer who is ready for their next challenge … IT support. The role is being offered on a hybrid basis with 2 days on-site per week. Tech Requirements 2-4 years of 2ndLine experience Azure AD O365 Cisco Windows Servers Networking Veeam Hyper-V Active Directory Previous MSP experience is a bonus Non-Tech … Driving Liscence is a plus! Benefits 25 days holiday Healthcare Plan Maternity and Paternity Cover Birthday's Off! Next Steps: If you are a 2ndLine Support and you are looking to progress with an organisation that has a fantastic approach to work, in a positive and more »
Title: 2ndLine Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £(phone number removed) per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are … looking for an experienced 2ndLineEngineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system support- ServiceNow/Jira/Confluence 2ndLine Support (onsite & remote) Active Directory/Azure more »
Senior 2ndLine Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure … enhance productivity and achieve their business goals. As the Senior 2ndLine Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address … You will be providing mentoring, team plans, 1-2-1’s and being the point of contact for Senior escalations. Role & Responsibilities: Provide secondline technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations more »
Glasgow Area, Scotland, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2ndLine Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2ndLine Service Desk Engineer to join their team. As a 2ndLine Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities more »
Newark on Trent, Nottinghamshire, United Kingdom Hybrid / WFH Options
EMBS Engineering
I'm excited to outline this fantastic opportunity for a 2ndLine Tech Support Engineer. Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and more »
Wigan, Greater Manchester, North West, United Kingdom
Be Technology
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure whilst taking that next step in your … setup and troubleshooting ** Can demonstrate previous experience in problem-solving, customer services, clear telephone skills ** Previous MSP Experience ** Full UK Licence Job Title: Senior 2ndLineEngineer Salary: GBP 27,000 - 35,000 DOE Location: Office Based in Wigan (Mon-Fri 8:30am-5:30pm more »
2ndline Support Engineer Microsoft Stack/Azure Circa £30k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2ndline Support Engineer to support their customers. As 2ndline support you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and in the office. You shall gain exposure … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2ndline support experience Microsoft Stack - Azure/SharePoint Active Directory A positive mindset and a willingness to learn. Network Support What we more »
2ndLine Service Desk Engineer Surrey £40,000 per annum Exciting opportunity for an innovative and ambitious 2ndLine Service Desk Engineer to join an award-winning financial services organisation. This role will play a pivotal part in providing end … the problem or issue, as well as providing regular updates. *Act as Subject Matter Experts (SMEs) in fields of expertise, escalating to 3rd line, supervisor, or team leader and service desk manager as necessary. *Prioritise incidents, service requests, and problems, adjusting based on the uniqueness of each one. … file backups/restores, and configuring systems and applications. Key Skills & Experience: *Minimum 3 years of previous experience in a similar role as a 2ndLine Support in an SLA, CSAT, ITIL driven environment. *Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools more »
Poole, Dorset, South West, United Kingdom Hybrid / WFH Options
Leo Recruitment Limited
Are you an experienced 2ndLine Support Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company? Do you possess key qualities that distinguishes exceptional customer service in the … and remote working options Modern office environment that promotes enjoyment and productivity A collaborative, team-oriented culture where everyone strives for excellence! The Role: 2ndLine Infrastructure Support Engineer Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset … expanding your skills through professional training and development plans. To Be Successful: You will need to have strong hands-on technical experience in a 2ndLine Support role (minimum). You'll need to have a background working on a service desk within an MSP/IT more »