14 2nd Line Support Jobs in the North West

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology … be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: ** Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. ** Record all support … Backup Solutions ** 3 Years of IT Support (MSP experience is a bonus) ** Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team more »

IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who … you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the …/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange more »

Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8am-6pm (Rota shifts) The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast … paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues … need to do their roles to achieve our business objectives. We are looking for customer focussed people to join our IT department to support our colleagues both hands on in the office and remotely across the UK. This role would suit someone looking for their next role in more »

will learn every day? Do you enjoy learning and implementing the latest Microsoft technologies? If you have answered yes, then our Service Desk Engineer (2nd line IT Support) role is the perfect career choice for you. -- Service Desk Engineer Responsibilities As a service desk engineer … you will be responsible for being an escalation point for IT support requests and/or issues. You will be working with a close-knit service desk team and report to the service desk manager. You will also be responsible for implementing improved performance levels on the service … desk by researching new ticketing methods, SLAs, KPIs, survey tools, documentation, and more. Daily Activities - Providing second line IT support to clients if a ticket is escalated on the service desk. - Provide support for colleagues/first line technicians to resolve issues more »

to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2nd line Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »

IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: £28000 per annum The Role The IT Service Desk is the single point … incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT … Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely more »

In this role as an IT Engineer, you'll play a pivotal role in ensuring seamless operations. Your responsibilities will extend beyond traditional support tasks to include full end-to-end project involvement and site setup. This will provide you with invaluable hands-on experience alongside seasoned senior … and upskilling. Required Skills: Proficiency in AutoPilot and Endpoint is essential. Familiarity with the Microsoft stack is advantageous but not mandatory. Experience in support roles. While project experience is desirable, it's not a prerequisite, as you'll gain exposure to it on the job. A positive, proactive more »

Job Title: Digital Workplace Analyst/2nd Line Support Location: Stublach/Northwich - hybrid- 3 days per week Salary: £32,000 -£37,000 Purpose of the Job: Providing remote and on-site assistance to IT service users, managing digital workplace incidents and service requests, and … user account privileges based on role requirements. Administration: Keep digital workplace information and reports up to date. Assist with ad-hoc tasks to support the smooth running of the IT Department. Knowledge and Skills Required: Excellent understanding of Digital Workplace technologies and support activities. Good knowledge … ownership and see issues through to resolution. Ability to learn and adapt to new technologies. Excellent communication and teamwork skills. Experience: Previous experience in 2nd line technical support. Experience with Managed Services arrangements. Ability to work in a small, highly focused team. Experience dealing with stakeholders in more »

In this role as an IT Engineer, you'll play a pivotal role in ensuring seamless operations. Your responsibilities will extend beyond traditional support tasks to include full end-to-end project involvement and site setup. This will provide you with invaluable hands-on experience alongside seasoned senior … and upskilling. Required Skills: Proficiency in AutoPilot and Endpoint is essential. Familiarity with the Microsoft stack is advantageous but not mandatory. Experience in support roles. While project experience is desirable, it's not a prerequisite, as you'll gain exposure to it on the job. A positive, proactive more »

My client is a leading manufacturing business looking to expand their Infrastructure Support team, providing 2nd line IT Support to Windows Desktop and associated applications. You will be 2nd line support on Servers and Application Services as well … as providing escalation point for 1st Line Support team. In addition the below skill sets ... Perform Server and Infrastructure upgrades. (Servers, Networking Devices etc) Management of Domain Services such as AD, GPO, DHCP, DNS Management of Office 365 and MS Teams Management of Windows Server more »

2nd Line IT Support (Security Solutions) Bollington £24,000 - £28,000 + Internal Training + Company Benefits + Progression Are you an experienced IT Support Technician looking for the opportunity to progress your career within a highly regarded, security solutions company? Do you … be dealing with tickets, dealing with customer requests and helping their problems. This role would suit someone with experience in IT support, 2nd line it support and looking to progress their career with a highly reputable Solutions company. The Role: * Providing technical support … situations. * Working incidents, problems, and requests to complete several open tasks at any one time. * Simple admin work and ticket work from 1st to 2nd line. The Person: * Experienced in providing First and Second Line IT support * Effectively liaise to build on existing, and create more »

2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd … professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols … Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits more »

Job Title: 2nd Line Cloud Support Engineer Location: Liverpool City Centre Work Structure: Hybrid Salary: up to £32,000 Our client, an established company delivering solutions through systems integration by designing, provisioning and supporting multiple IT systems, are looking to expand their growing team and … are hiring a 2nd Line Cloud Support Engineer. In the heart of Liverpool City Centre, they offer a hybrid approach working 2-3 days in the office weekly. The role would involve supporting around 200 users internally, resolving system issues including hardware, software and application … voucher If the role sounds like something you are interested in, then please apply ASAP for immediate consideration. Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician, Cloud Engineer, Azure Specialist In more »

Job Title: 1st/2nd Line IT Support Engineer Location: Whitehaven Structure: Hybrid (1 day WFH) Salary: up to £33,000 DOE We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance to a varied range … initiatives 23 Days Annual Leave plus Bank Holidays (rise by 1 day per year up to max 25 days) Roles and Responsibilities: Provide 1st & 2nd Line support via phone, face-to-face and remote solutions for IT-related queries Escalate complex problems to the appropriate … in a fast-paced environment, and enjoy solving technical challenges, we want to hear from you! Keywords: IT Support Engineer, 1st/2nd Line, Technical Support Engineer, IT Technician, IT Analyst, MSP Engineer In Technology Group Ltd is acting as an Employment Agency more »