6 Permanent 2nd Line Support Jobs in Yorkshire

2nd Line Technical Support | £30,000 | Middlesbrough | On-site My client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should possess on-site experience and will play a … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Line support team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »

2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the … their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support … Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT more »

2nd Line Support Analyst : Your role involves providing technical support and resolving IT issues, ensuring the seamless operation of end-users to fulfill IT environments. You are tasked with supporting all aspects of hardware and software, prioritising incidents and service requests, Changes Problem … and hardware faults. Installing, configuring, and supporting desktops/laptops/MAC/Printers/tablets and smartphones running iOS and Android OS Support mobile devices e.g. tablets and smartphones running iOS and Android OS Attending site to provide support and installations Managing individual ticket queues … through customer communications. Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket Escalating unresolved tickets to 3rd Line Support teams when required. Follow all company standards and procedures as currently documented Carry out regular reviews of existing processes and procedures more »

Job Title: 2 nd Line Network Support Engineer Employment Type: Full-time, Permanent Location: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the office Salary: £35,000 - £50,000 (Based … defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2 nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least … years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills. WhiteSpider WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support more »

We are looking to add a new IT Support Technician to join our existing motivated and enthusiastic helpdesk team. We provide exceptional help desk support to our clients in a friendly and professional manner. We pride ourselves on the high level of service we provide to … our clients, and it’s one of the many reasons our clients love working with us. As an IT Support Technician, you will provide a wide range of duties, including telephone and email support (via a ticket system), system maintenance, PC/Laptop setup and installations … and on-site support when required. We also provide a range of cybersecurity products which you will help maintain and support. IT Support Technician role. Providing end-user desktop support via phone and email. Occasionally visit customer sites to fix problems that cannot be more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »