2 Permanent 2nd Line Support Analyst Jobs in the West Midlands

Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »

receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first and second line diagnosis, resolution and technical support. Working as part of a busy, customer focussed team in a technically … challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse … continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will more »