Our client are a global consultancy, working on an exciting project in the financial services space, they are on the lookout for a 3rdLineSupport Engineer with development experience to come in on a contract basis. Key Skills/Requirements: Experience with Python Unix more »
Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. … outcomes for our customers. Requirements: Minimum 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT more »
Huntingdon, Cambridgeshire, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
rd LineSupport Engineer - Hybrid (Cambridgeshire) - £35k + £8k on call 3 rd LineSupport | Networks | LAN/WAN | VMware | Veeam | SQL | HPE Salary: £35,000 + £8,000 on call allowance Location: Hybrid (Cambridgeshire) Are you a 3 rd LineSupport professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support … who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1 st and 2 nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements. Key Responsibilities Provide daily more »
Job Title - IT Support Technician - 3rdLine Location - Devizes, Wiltshire Salary - £33-40K DOE Type - Permanent Hours - Fulltime, based onsite The Company My client is a leading manufacturing business located in the Southwest, and they manufacture precision parts, primarily serving the automotive, aerospace and … role: Within the role of IT Support Technician, you will support all areas of the business, providing 1st, 2nd and 3rdline IT support within the business. The main responsibilities will be: Investigate and resolve technical issues escalated from 1st and … Monday to Thursday with 30 minutes unpaid lunch and 08:00 15:30 on Fridays. Skills/Experience required: Experience in a 3rdlinesupport role. Benefits: Generous Pension Scheme Employee Support program Private Family Healthcare 25 days holidays Successful candidates will be more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Latcom
2nd/3 rd Line IT Support Engineer . My client based in Newcastle are looking for a 3rdLine IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rdline role. more »
Stourport-on-Severn, Worcestershire, United Kingdom
Wright Staff Recruitment Ltd
3rdLineSupport Engineer Location Bromsgrove Salary – £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash … Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of … proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rdline escalation from 1st and 2nd linesupport engineers To provide some onsite solution implementation To diagnose faults more »
Employment Type: Permanent
Salary: £35000 - £40000/annum Negotiable on experience
Job Title: 3rdLine Technical Support Engineer Location: Bicester/Remote (initially WFH with client sites visits around the Oxfordshire area) Salary: £38,000- £42,000 (DOE) My client, an established MSP is looking for an experienced 3rdLine Engineer to join … their team. You will be responsible for supporting the IT infrastructure of all our customer base including server, storage, network, data, and applications. Responsibilities: 3rdlinesupport- via telephone/email/ticketing systems Troubleshooting of hardware/software issues Maintenance and implementation of client … WAN (routers, switches, Wi-Fi, firewall) Communications (VOIP, Leased Lines) Dell/HP Server Hardware This is a great opportunity for an experienced Support Engineer with an MSP background to get involved in providing support to SMEs across different industries. If you are interested, please respond more »
Job Title – Senior IT Engineer/3rdLine Hours – 37.5 Hours per week Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly growing local … ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and … resolve escalated helpdesk tickets Provide the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our more »
partner in the industry. They focus on building strong relationships and delivering technological excellence. The Role: Our client are seeking a dedicated and skilled 3rdLineSupport Engineer to join their client's team. This role is perfect for someone who thrives in a dynamic … environment and is passionate about providing top-notch support to remote customers. You will be an essential part of our client's ServiceDesk, managing various operating systems and hardware. Key Responsibilities: Deliver professional support for customer services. Ensure all work meets technical and operational quality standards. … Respond promptly and effectively to customer requests and inquiries. Complete tasks within agreed timeframes. Adhere to Health & Safety standards. Manage and support technologies including: Operating Systems: Windows Server Directory Services: Active Directory, DHCP, DNS, Group Policy Cloud Services: Microsoft 365 suite (Azure, SharePoint, OneDrive, Teams, Exchange, Intune/ more »
Wakefield, West Yorkshire, Yorkshire, United Kingdom
Nextech Group Limited
Senior IT Support Engineer - Up to £40,000 - Wakefield Join Our Team as a 3rdLineSupport Engineer in Wakefield. Are you passionate about designing, implementing, and maintaining robust 3rdLine and Infrastructure solutions? We're looking for a talented … Senior IT Support Engineer to join our team and play a pivotal role in managing our technology backbone. Position: Senior IT Support Engineer Location: Wakefield Salary: Up to £40,000 per annum Key Responsibilities - Design, implement, and maintain IT infrastructure components such as servers, storage, networking … and virtualization technologies. Be a key member of the IT Support Team, operating as an escalation point for the 1st and 2nd Line team. Work closely with members of the Infrastructure and Project teams in supporting queries and tasks Monitor system performance and troubleshoot issues to more »
Bradford, West Yorkshire, Yorkshire, United Kingdom
Hiring People
Are you a 3rdLineSupport Engineer looking for a new role with a growing dynamic company? If so we are looking for a 3rdLine IT Support Engineer with skills consisting of Office 365, Azure, Windows Server and networking. … of 25 days + public holidays Pension plan (Nest 3% employer, 5% employee) Company mobile phone Company laptop Role and Responsibilities: Providing technical support to our clients both onsite and remote Scope, plan and install new hardware and software Assist the Account Director, providing technical input for client more »
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Lorien
3rdLineSupport Engineer - Glasgow Hybrid - To 52k Lorien's client, a leading provider of managed hosting, cloud, and transformation services, is seeking a 3rdLineSupport Engineer to join their Support team as they … grow into the new year. If you have a strong technical support background, as well as a passion for all things thirdline, then this is the opportunity for you. In return, you'll enjoy working for an evolving and expanding organisation, hybrid model between home … look at the finer details below: About the role: This organisation works hard to empower their customers in the digital age, and as a 3rdLineSupport professional, you'll care of everything from server configuration, network support to managing backups and monitoring more »
Employment Type: Permanent
Salary: £45000 - £52000/annum hybrid, on call, central office
Operations Engineer - 3rdLine App Support Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Operations Engineer with extensive application support experience both BAU and project focused. As an Operations Engineer, you will participate in the … Support, Deployment and Maintenance of a number of key software products. The Role As an Operations Engineer you will have an excellent understanding of computer systems and a demonstrated willingness to learn and apply new technology. You must possess superior technical aptitude, written and oral communications skills and … operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. The Requirements Thirdline application support experience Experience of Microsoft SQL database management systems Experience of web server technologies such as IIS Experience with Windows Server more »
BH24, Ashley, Dorset, United Kingdom Hybrid / WFH Options
Trusted Technology Ltd
3rdLineSupport Technician Location: Ringwood, Hampshire, BH24 3FW, with Hybrid option Salary: £37,000 - £42,000 + profit share and benefits + on call Hours: 37.5 hours per week Join us as a 3rdLineSupport Technician! Trusted Technology … Working • On call and weekend working – additional pay. • Ongoing training and support. • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 3rdLineSupport Technician - The Role This is a fantastic career opportunity for a talented 3rdLinesupport technician who has demonstrable experience in Windows Server operating systems, server hardware, Azure, Office 365, and networking. 3rdLineSupport Technician - The skills you’ll need • Technical knowledge including but not limited to: Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services more »
Dunfermline, Fife, Scotland, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION UK German speaking 3rdline Technical support Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit … our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and network errors To remotely more »
Brighouse, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
ErecruitSmart
We have an excellent opportunity for a 3rdLine IT Support Engineer/Team Leader to join our client's growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions provider. This is a hybrid position so … you should be within reasonable traveling distance to their Brighouse office. About the role As 3rdLine IT Support Engineer/Team Leader, you will troubleshoot and resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while … logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rdline resource into 3rdline queue and resolving Escalating tickets to Ops team in good time where required to more »
We have an excellent opportunity for a 3rdLine IT Support Engineer/Team Leader to join our client’s growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions provider. This is a hybrid position so … you should be within reasonable traveling distance to their Brighouse office. About the role As 3rdLine IT Support Engineer/Team Leader, you will troubleshoot and resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while … logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rdline resource into 3rdline queue and resolving Escalating tickets to Ops team in good time where required to more »
RG30, Tilehurst, West Berkshire, Berkshire, United Kingdom Hybrid / WFH Options
Richmond Square Consulting Ltd
3rdLineSupport Engineer Reading, Berkshire 3rdLineSupport Engineer required by a fast-growing technology company servicing the public services sector and introducing next generation technology solutions to their already impressive client portfolio. The windows 3rdline … your missions will include: Working on greenfield in an experimental and bid capacity, utilising next generation/cutting-edge technologies Utilising 1st, 2nd and 3rdlinesupport including O365, A/D, GPO, virtualisation tech and cloud tech in both an internal and also external … ensure retainment of relationships and encourage new business What you will need Desire and motivation are great but you will also need Up to 3rdline ms os and server support experience is essential, including strong O365, A/D and GPO administration skills Ability more »
Employment Type: Permanent
Salary: £40000 - £50000/annum + Bonus, Benefits, Hybrid working
Gateshead, Tyne and Wear, North East, United Kingdom
In Technology Group Limited
3rdLine IT Support Technician Gateshead (Newcastle) £30,000 - £45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rdLine IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting … and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rdline IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware more »
Support Engineer – 24x7 – 2nd/3rdLineSupport Experienced 24x7 Support Engineer to join a new operations team. Providing 2nd/3rdlinesupport engineer with patching experience. You will play a crucial role in maintaining … tasks. Monitoring and Troubleshooting Documentation Communication Continuous Improvement You will have extensive, recent commercial IT Support, covering 2nd line and 3rdLine duties. Technologies include but not limited to: Windows 10/11 Office 365 suite Windows Server 2016 to 2022 Active Directory more »
Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will … in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd linesupport for the … SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide more »
Radius is seeking a strong technical support Engineer for our client. This is an internal support role (BAU/Project work). £50K £2300 on call + overtime 10% Non contributed Pension £3368 Travel Allowance £8000 Bonus - Paid 100% out. you must have good experience around … the job: VMware/Hyer-V Intune, teams, Sharepoaint Exhange Server deployment, backup and recovery (VEEAM) using VMware and Centralized compute/storage. Support and administration of all remote/security/web systems Incl: SSL VPN, Firewall/IDS (Fortinet), Proxy, RSA etc more »
Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day … operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management … and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd linesupport for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated more »
Role: 3rdLine/Senior Support Engineer Area: Ripley, Derbyshire Salary: £40,000 - £60,000 I have a fantastic opportunity for a 3rdLineSupport/Senior Support IT Engineer to join a growing client in the Ripley … area. My client is looking for an enthusiastic 3rdLine Engineer, who is wanting to take their career to the next level. This is a fantastic opportunity for an IT Professional to join one of the most prestigious IT companies, who are at the forefront of the … Managed Services industry. This is a versatile position, which will involve operating as an escalation point at 3rdLine Level for the Service Desk team, and working closely with Senior Engineers across Projects and Infrastructure. Ideal candidates will have experience in Azure, Microsoft 365, Office 365, Servers more »
Bristol, City of Bristol, United Kingdom Hybrid / WFH Options
Judge Recruitment
An exciting opportunity has become available for a 3rdLineSupport Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking … Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rdLine Engineer: At least 2 years experience working as a 3rdLineSupport Engineer. Self-motivated and … and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rdLine level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows more »
Employment Type: Permanent
Salary: £40000/annum +Bonus+Benefits+Hybrid working