2 Analytical Skills Jobs in Newport

level, Clients, Technical consultants, Project managers and team members. We're looking for someone who is... An excellent communicator, both written and verbal Is analytical, and a great Technical problem solver Able to diagnose complex network issues Able to compile comprehensive technical and user documentation for distribution to internal more »

users across our global organization. As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change … environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical and problem-solving skills with an emphasis on global root cause analysis. ITIL (Information Technology Infrastructure Library) or relevant certifications Proven work experience … similar role Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Good experience with Active Directory, Azure and Office 365, Cyber security, Antivirus more »