2 Permanent Applications Support Specialist Jobs in the West Midlands

Job Role: IT Application Support Specialist Location: Shrewsbury Salary: Up to £30k My client are a huge Law Firm who are continuing to invest in its IT for consistent, high-quality systems and services. The Legal Applications Specialist provides expert support on key business applications, ensuring responsiveness and professionalism. Travel may be required. Key Tasks and Responsibilities: * Specialize in the firm's legal application suite, addressing incidents promptly. * Collaborate with stakeholders to meet evolving application needs. * Provide training on legal applications and improve practices. * Document applications … as an ambassador for IT Service, fostering positive relationships. * Provide support within the department as needed. Technical requirements: * ITIL Foundation * Microsoft Office applications * Windows Server/Exchange * VMware * Citrix * Active Directory, * DNS, DHCP, TCP/IP Desireable skills : Legal applications : * Practice Evolve * IManage * Intapp * Laserforms * Bighand more »

Application Support Analyst - Hybrid currently - 2 days in theBirmingham office - up to £36K per annum My client is a multi-national Software company specializing in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform … technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through … cases to guarantee satisfactory resolutions for customers. Investigating and resolving intricate customer problems. Maintaining a current skill set and knowledge base to proficiently support the client's product. Coordinating with other departments to ensure timely case resolutions. Thoroughly documenting issues and their corresponding resolutions. Identifying and escalating complex more »