specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship … and support users from an operational perspective. · Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). · Leads auditing of IT stock and assetmanagement of site. Technical: · Microsoft Windows Server. · Strong knowledge of Windows 7/10/11 operating systems. · Active Directory (Administration). · Multi more »
specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access … of handling Service Desk activities in a busy fast paced Service Desk environment. · Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. · Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship … and support users from an operational perspective. · Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). · Leads auditing of IT stock and assetmanagement of site. Technical: · Microsoft Windows Server. · Strong knowledge of Windows 7/10/11 operating systems. · Active Directory (Administration). · Multi more »
occasional travel to other sites may be required. Troubleshoot a wide range of IT issues Identify trends and monitor event logs Manage helpdesk and assetmanagement system Support project work Support the Head of IT in maintaining the network and replacing hardware A note to say due to more »
