corrective action to initiate a repair, and return to service in the field. Engage in hardware troubleshooting, repair and replacement. Assist with property and asset management. Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details. Basic Qualifications more »
experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with a ticketing system. Excellent … problem-solving skills. Strong communication skills and the ability to work effectively in a team. Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash) is desirable but not required. Overview of The Role Hours Mon-Thu 8:45 to 5:30, Fri more »
