IT Service Desk Team Lead
London, Old Street, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Amtis Professional Ltd
procedures. Provide coaching and mentorship to enhance the skills of team members. Manage escalations, coordinate resolution efforts, and conduct post-incident reviews. Oversee IT asset management and procurement activities. Monitor team performance and provide regular feedback. Ensure compliance with controls, processes, and documentation standards. Collaborate on system administration … platforms and procedures. Ensure timely resolution of incidents and service requests. Manage audio/visual support for meeting suites. Oversee IT service desk queue management and communication. Maintain high levels of customer satisfaction through excellent service delivery. Requirements: Proven background in technical support experience, with at least 2 years … understanding of Microsoft operating systems and applications. Proficiency in problem-solving and analytical skills with attention to detail. Excellent knowledge of the ITIL service management framework. Outstanding communication and customer service skills. Proven ability to motivate and manage a team effectively. ITIL Foundation certification preferred. Ability to manage multiple more »
Employment Type: Permanent
Salary: £43000 - £48000/annum
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