1 Contract Back Office Jobs in the South East

with cross-functional teams to understand business requirements and design robust integration solutions Develop strategies for integrating voice calls from Amazon Connect with various back-office systems Configure Amazon Connect contact flows, queues, and routing profiles to optimise call handling Customise Amazon Connect using AWS Lambda functions, ensuring … and escalation mechanisms Integrate Amazon Connect with telephony services, ensuring high call quality and reliability Establish real-time data synchronisation between Amazon Connect and back-office databases. Ensure accurate and timely updates to customer records, case details, and other relevant information Implement error handling mechanisms to address call more »