New City House, 57-63 Ringway, Preston, Lancs, England Hybrid / WFH Options
NCO EUROPE LIMITED
IT related problems from in-house software to hardware, such as Mobile Devices, Laptops, PCs and Printers Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and more »
knowledge and troubleshooting of Microsoft Exchange Server • Networking, TCP/IP, Printer, Desktop, Laptop and Server Hardware troubleshooting • Upgrades, Disk Imaging and Data Migration • Broadband Technologies • VOIP Technologies • Professional Certifications such as CCNA, CCNE, MCSE, MCP, MSDST, MCITP are desirable Required for this role are: • Considerable B2B customer service experience more »
Office 34 Bradford Chamber Business Park, Bradford, England
ITWISER LLP
a log of issues. Role Responsibilities: First line telephone support, diagnose issues with customers telephone services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) Liaising with customers to keep update regarding projects and tickets Checking backups and antivirus are up to date General admin tasks relating to more »
UNIT 17, SAMARA BUSINESS PAR, CAVALIER ROAD, HEATHFIELD INDUSTRIAL ESTATE, England
J M V SOLUTIONS LTD
training on Windows 10 & 11 Comprehensive training on Microsoft 365 Comprehensive training on printers and scanners Comprehensive training on network issues, telephone, WiFi and broadband etc Problem-solving and customer service Logging and responding to support tickets through our PSA platform You will also have the opportunity to be introduced more »
user accounts, emails & password resets while maintaining confidentiality Use remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers more »
