user accounts, emails & password resets while maintaining confidentiality Use remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers more »
UNIT 17, SAMARA BUSINESS PAR, CAVALIER ROAD, HEATHFIELD INDUSTRIAL ESTATE, England
J M V SOLUTIONS LTD
training on Windows 10 & 11 Comprehensive training on Microsoft 365 Comprehensive training on printers and scanners Comprehensive training on network issues, telephone, WiFi and broadband etc Problem-solving and customer service Logging and responding to support tickets through our PSA platform You will also have the opportunity to be introduced more »
knowledge and troubleshooting of Microsoft Exchange Server • Networking, TCP/IP, Printer, Desktop, Laptop and Server Hardware troubleshooting • Upgrades, Disk Imaging and Data Migration • Broadband Technologies • VOIP Technologies • Professional Certifications such as CCNA, CCNE, MCSE, MCP, MSDST, MCITP are desirable Required for this role are: • Considerable B2B customer service experience more »
