Manager, Technical Quality (London, United Kingdom)
London, United Kingdom
Figma
a member of our Product Support Team, you will have the exciting opportunity to lead our Technical Quality team as they support Figma users with technical issues and investigate bug reports. Engaging with our customers requires critical thinking, an investigative approach and impeccable communication skills. In this role, you will focus on motivating and inspiring the team to ensure … customers and employees are supported to do their best work. What you'll do at Figma: Build and refine processes to triage, troubleshoot, and validate product bugs Produce quality bug reports (severity, customer impact, etc) - equipping Product and Engineering with sufficient information to diagnose, prioritize and drive issues to resolution Partner with Product and Engineering, ensuring we have a … feedback loop with the management of bug fixes Surface customer insights to our product and engineering teams - influencing and driving improvements in our product Craft and calibrate on bug management workflows and SLA expectations between Engineering and our Product Support team Collaborate closely with Engineering and Product to ensure smooth deployment of new and existing product More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: