ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for … Servers in customer environments. Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management. Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping. Articulate the ServiceNow CMDB … experience in a Solution Lead Consulting role for SeviceNow Tool Implementation. 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management. Thorough understanding and exposure on CMDB, Discovery and Event management processes. Good exposure on Performance Analytics, Reporting and Dashboards development more »
the ServiceNow ITOM offerings and can lead a customer through requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management. Required Skills 6-8 Years Engineering and Development experience in a Solution Lead Consulting role forServiceNow Tool Implementation … years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery,CMDB, Service Mapping, Orchestration, Cloud Management Thorough understanding and exposure on CMDB, Discovery and Event management processes Good exposure on Performance Analytics, Reporting and Dashboards development Good knowledge and experience working with ServiceNow Custom Applications Good knowledge of ServiceNow more »
request at a scheduled CAB meeting. Report back on successful, deferred, or failed changes to CAB. Ensuring that ICT infrastructure ConfigurationManagement Data Base (CMDB) is kept accurate and up to date throughout the asset life cycle and ensure that all capital assets are recorded on the Capital Asset Register. more »
teams and service owners. This role involves proactively identifying and resolving technical issues, coordinating incident response, ensuring the smooth operation of IT services, managing CMDB updates and change monitoring. As the IT Operations Centre Analyst you will work closely with other members, various IT teams and stakeholders to provide real … service capacity management. Proficient in event management techniques and tools. Familiarity with networking protocols, including TCP/IP, DNS, DHCP, and routing. Experience in CMDBmanagement, including updating and maintaining configuration information. Proficient in change monitoring and ensuring compliance with change management processes. Proficient in scripting languages (e.g., SQL, Python … functional IT teams to ensure effective communication and timely resolution of incidents and problems, adhering to ITIL change management processes. Update and maintain the CMDB, ensuring accurate and up-to-date configuration information, following ITIL configurationmanagement processes. Monitor and track changes to the IT environment, ensuring compliance with change more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
Working with a leading business in Birmingham in their search for a Service Transition Manager/Release Manager to join them on a fixed term contract until July 2026. Paying up to £54,500 base + 14.5% pension contribution and more »
that MyIT provides a cohesive platform for use across UKPN's service management processes (such as Incident, Problem, Change, ConfigurationManagement) Accountable for the CMDB as the escalation point for any issues related to the ConfigurationManagement process, Discovery and the CMDB. DUTIES AND RESPONSIBILITIES OF THE WIDER SERVICE ASSURANCE more »
Designer will be tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL- Essential Experience Knowledge of service architecture and design … Ability to employ service data models, and application within both IT and business services. Service user experience design, self-service design, driving self-service (CMDB & auto-discovery ) Knowledge of service management platform technologies, and how service management platforms enable service experience and realisation of efficiencies Experience of service transformation including more »