Complaints Management (Case managing and resolving customer complaints) Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our CustomerRelationshipManagement tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc more »
Leadership team level. A background in telecommunications with experience in delivering networking products to partners or direct customers. Proficient in call centre technology, including CRM software and telephony systems. Strong analytical and problem-solving skills, with the capability to manage complex customer cases and escalations. Strong capability working with process more »
your customers, knowing/selling the services consultatively Account management (inbound/outbound calls/emails from your customers/updating details on the CRM) Achieving and working towards set targets and KPIs (daily, weekly, periodically). In return for your commitment and expertise as a Telesales SME Executive at more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
REAKT Recruitment Ltd
to potential clients. Qualify leads and schedule appointments for sales team members. Follow up on leads and maintain accurate records of interactions in the CRM system. Meet or exceed sales targets and quotas on a consistent basis. Collaborate with team members to optimize sales strategies and techniques. Requirements to be more »
and demand generation. Experience in fostering collaboration across departments. Desirable: Previous involvement in B2B SaaS marketing with a wide range of responsibilities. Familiarity with CRM platforms like Salesforce/Pardot. Experience with paid B2B advertising on platforms such as LinkedIn or Google Ads. Background in launching products within the tech more »
