4 CRM Jobs in Wigan

who seek IT support Logging helpdesk issues and escalating when necessary Remote access troubleshooting Configuring systems and updating software Make sure that the company CRM system is updated Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups Full training more »

to theCustomerSupport Team and wider Sales Team. Raise Customer quotations & Rental Orders. Use market source data to identify and add sales leads to the CRM for the sales team to qualify. Update and maintain the company CRM in line with process. Compile monthly market insight report for Exec review. Assist … Head of Business Support in CRM data management. Support query investigation and resolution Maintain a central system to monitor crane usage and location. Take miscellaneous calls and advise accordingly. Manage multiple requests at once. Person specification Education/Knowledge/Experience Minimum GCSE or equivalent in Maths & English - Desirable Experience … of working within a team environment in an Admin role. Excellent telephone manner Proficiency with Microsoft office (word, excel, power point) Knowledge of CRM tools such as Salesforce Knowledge and understanding of the requirements of working within a time critical service environment. Skills/Abilities Proactive approach and excellent attention more »

what your day-to-day will look like: Responding to customer queries and providing assistance with our products Organising and documenting cases in our CRM system for our expert teams Investigating and resolving queries efficiently, making sure our customers are satisfied Collaborating with internal departments and stakeholders to ensure speedy more »

technical hardware and software issues reported by users Researching and troubleshooting issues to determine the root cause and resolution Documenting technical knowledge using the CRM Setup and commissioning of systems Testing and preparing the hardware Delivering training to the end user (occasionally can be on site) Technical & Personable Skills Required more »