Job summary We are looking for a proactive and highly motivated individual to lead on developing and embedding our ITILv4 Portfolio Management and CapacityManagement practices. You will be working with all areas of ICT to gather key information about Digital Services to build the portfolio and … also capacity metrics to inform strategic planning. It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further. Main duties of the job The primary responsibilities of the role are to take full … ownership of the ICT Portfolio and CapacityManagement practices. This includes defining the practices and ensuring that they are fully embedded within all relevant aspects of the department and operating effectively. The primary objective of the portfolio practice is to ensure that a portfolio of all digital services more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational … environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point more »
London, England, United Kingdom Hybrid / WFH Options
Hydrogen Group
and adaptability of our infrastructure to meet current and future needs. · Facilitate smooth integration of business changes into existing infrastructure. · Proactively identify and address capacity-related challenges. · Offer expert consultancy and guidance. · Provide technical support to develop and manage capacitymanagement tools. · Enhance our capacitymanagement … of end-to-end IT system infrastructure landscapes across on-premises and Cloud environments. · Proficiency in analyzing infrastructure metrics and data to preemptively mitigate capacity issues and incidents. · Hands-on experience in implementing and supporting capacitymanagement solutions, preferably with a robust background in technology operations. · Ability … to forecast future platform risks and challenges. · Technical expertise to diagnose and resolve platform issues effectively. · Track record of contributing to the delivery of capacitymanagement strategy and roadmap components. · Familiarity with capacitymanagement tools such as Grafana, Influx, TCO, or similar. · Proficiency in VMware, Linux more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset managementmore »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem managementcapacitymanagement and release management Experience of the ITIL principles (Including Incident, problem change management processes, service transition, service operations more »
scale effectively. About Us HBSUK works alongside Trusts to provide cost-effective insourcing solutions through a full range of services. At HBSUK we provide capacity solutions, resourcing, triage services, pathway redesigns, private market opportunities, as well as portfolio management and consultancy services. In addition to this we have … triage expert followed by an online appointment booking with the correct specialist from our extensive network of clinicians. Main Responsibilities Service Delivery and Operations Management : Day-to-day service delivery of a portfolio of Virtual Services. Monitoring relevant organisational operational SLAs (internal & external) on a daily, monthly, and annual … basis. Full and detailed knowledge of the HBSUK Virtual Lucy, including Contact Centre Tasks, capacity planning, forecasting and flash-reporting. Is able to manage their service portfolio within agreed KPI’s, ensuring operational, clinical and financial quality is maintained. To act as operational escalation and improvement lead for services more »
TAM’s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacitymanagement, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »
customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacitymanagement, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management … Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness Ensure consistent and accurate CapacityManagement of power and cooling Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts Contribute Ops technical more »
Shiremoor, England, United Kingdom Hybrid / WFH Options
Northern Powergrid
our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody to manage the incident, capacity, event, and availability management … implementation of agreed remedies, and managing the follow up on commitments. What you'll be doing The successful candidate will be accountable for: Incident management, reporting and providing Management overviews Analysing incident root causes and addressing the resolution with the identified issue owners Proactively researching and recommending courses … the Service Integrator and other suppliers within the IT ecosystem, acting as a focal point for escalations from the business Ensuring that availability and capacitymanagement processes and procedures are effective and timely. Ensuring that event management processes and procedures are effective and timely. Working with Service more »
collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will have a thorough understanding of Availability Management, CapacityManagement and Information and Governance, ITIL, project delivery and working within a governance framework. Experience of security system implementations is preferred. more »
see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems … of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You … maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacitymanagement: You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement: You can implement more »
Greater London, England, United Kingdom Hybrid / WFH Options
StableLogic
team of high-performing developers, engineers, analysts, consultants, and project managers, you will be entrusted with leading initiatives crucial for client system uptime, release management, infrastructure design, network security, and support. Key responsibilities include: Senior Architect – Serve as the technical lead for infrastructure design, deployment, maintenance, and optimisation. AWS … a culture of collaboration, continuous improvement, and accountability within the team. Process - To ensure appropriate processes are in place, documented, tested and used for: CapacityManagement, Security Incident Management, Disaster Recovery, Availability Management, Security Management. Security and Compliance – Collaborate with the Head of Labs (Operations) to … ensure compliance with client and StableLogic standards, such as ISO 27001. Values – Uphold and promote StableLogic's core values throughout team operations. Key Competencies: Management - Effective leadership, support, and motivation to ensure team performance. Quality - Commitment to delivering high-quality outcomes within agreed timelines. Infrastructure Technical Expertise - Proficiency in more »
to building, deploying, and operating our Cyber capabilities to fortify our defenses, employing innovative and cutting-edge cyber technologies. Our duties span cyber threat management, real-time attack detection and prevention, and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, we leverage Cyber DevOps automations to … and setting the Cyber framework and Security compliance policies across the company, including the development of robust Business continuity plans, disaster recovery, and critical management plans to ensure the resilience of our operations in the face of cyber threats and other emergencies. Key Competencies Technical Significant experience in Cyber … OT, and IP networks, including IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Expertise in Privileged Access Management and related tools High level of expertise in Vulnerability and Compliance Management; DDOS protection Hands-on experience in Cyber Security engineering and design more »
Neurology Divisional Senior Team and will report to the Clinical Business Manager. The post holder will be responsible for the day to day operational management of the Neurology service, providing operational leadership and support to sub-specialities, including pathway development, service improvement and ensuring robust Data quality KPI. They … operational performance, ensuring delivery of KPI's including waiting time targets and contracted activity levels. They will support with activity planning and development of capacity and demand modeling plans. They will have responsibility for ensuring services are delivered within established quality parameters identifying improvements and potential risks within areas … within Divisional Transformation work to ensure excellent quality of care is provided. The post holder will be responsible for the day to day operational management of the Neurology service. This includes supporting the Clinical Business Manager in the delivery of all performance targets, including waiting time targets, contracted activity more »
organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacitymanagement . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. more »
therefore the services require an effective, efficient and comprehensive administrative service in and out of hours. You will be expected to assist in the management, development and the administration of electronic records including SystmOne for the clinical services provided through the Care Navigation Centre and administration hubs. Management … wider teams. Main duties of the job The post holder will ensure that the Hub administrative processes supports and enables effective clinical triage, referral management, demand and capacitymanagement, information reporting, sign posting and data collection. Liaison with the other senior administrators and leaders within the group more »
Passport holder with existing (or willingness and eligibility for) SC clearance. Requirements: Degree level education in one of the following disciplines: Computer Science/Management Information Systems/Science/Engineering/Mathematics/Physics/Chemistry Be able Demonstrate relevant Industry experience of at least 5 years. Excellent … the site-service workflow Exposure to Exadata or RAC desirable Key filesystem concepts – Ext, NFS, HW RAID and SCSI Experience of performance monitoring and capacitymanagement Essential awareness of operations in a secure environment Job duties are varied and complex utilising independent judgment. May have project lead role. more »
Gloucester, Gloucestershire, South West, United Kingdom
CGI Group
to minimise maintenance down time - Performance monitoring of enterprise scale databases, and undertaking tuning activities that can be implemented to improve end user experience - CapacityManagement of storage - Manage client communication and client satisfaction Required qualifications to be successful in this role The ideal candidates for this Database more »
Swansea, Baglan, West Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
clients. Provision of infrastructure solutions to support technical software delivery and operations teams. Monitoring of all internal and production systems, ensuring stability, performance, and capacitymanagement, and recommending improvements/efficiencies wherever necessary. Essential Skills/Experience Centos/RHEL & DEB/Ubuntu Linux system administration Security/… authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate, RSA key, token management Storage Automation deployment/configuration tools Ansible Shell scripting Docker/Vagrant Antivirus, patching/vulnerability detection Estate auditing and inventory management Monitoring and Log management About the company… They are an award-winning more »
rotation Troubleshoot/resolve hardware and software issues with Windows systems as needed Monitor Windows server performance and availability Promote and maintain server patch management practices Provide metrics for capacitymanagement purposes Monitor server load and implement load balancing when needed Identify, upgrade, and replace server hardware more »
seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations. You'll be the go-to expert for capacitymanagement, network supervision, backup strategies, and ensuring the health and security of our systems through vigilant monitoring and timely updates. But that's … tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and problem resolution. Strong time management and organizational skills, with a knack for meeting deadlines. Familiarity with UK Government Security Classifications. Knowledgeable in public and private cloud concepts, including BGP more »
ll assess you against these Technical Skills and Behaviours during the selection process. We will assess you against the following Technical Skills: Availability and capacitymanagement? Development process optimisations? Information security? Modern standards approach? Programming and build (software engineering)? Prototyping?(with MVP and POC) Systems integration? User focus more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Warburtons Ltd
defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements. Managing the Security and User management of SAP and AD systems The Role Develop a programme of SAP core systems BAU operations and security controls. Define a process of support … contribute to the design & planning of future IT systems, including planning, implementation and testing to ensure support of future business requirements in terms of capacity and capability. Provide hands-on leadership to the Technical Analysts, SAP Basis and Security team, ensuring operations and new developments are kept on track … technical support With Strong technical skills to ensure stability and recoverability in a high availability environment. Good change control with transport, OSS and patching management across the SAP applications SAP Patching of ABAP and JAVA systems Working knowledge of common SAP databases - HANA, Sybase, MaxDB Knowledge as system admin more »
Starting ASAP, paying up to £55,000 per annum. Key Responsibilities: Provide remote support during installation and cutover of WAN/LAN links. Conduct capacitymanagement and IP addressing audits. Collaborate with project management teams, engineers, and service desk personnel. Proactively manage and resolve network faults. Communicate more »
Starting ASAP, paying up to £55,000 per annum. Key Responsibilities: Provide remote support during installation and cutover of WAN/LAN links. Conduct capacitymanagement and IP addressing audits. Collaborate with project management teams, engineers, and service desk personnel. Proactively manage and resolve network faults. Communicate more »