monitoring partners. Maintain and create detailed documentation of monitoring systems and processes. Work with the wider Service Ops team to feed in data for capacitymanagement processes. Automate where possible fixes and workarounds reducing human input. Skills, Knowledge and Expertise Configuration of on premise monitoring and alerting of more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policies more »
to minimise maintenance down time - Performance monitoring of enterprise scale databases, and undertaking tuning activities that can be implemented to improve end user experience - CapacityManagement of storage - Manage client communication and client satisfaction Required qualifications to be successful in this role The ideal candidates for this Database more »
be working as a member of the storage team, involved in the following duties: - Collaboration with clients to understand requirements, and design costed solutions - Management, maintenance, and support of enterprise scale data storage solutions - Plan, coordinate and upgrade storage components with software and hardware upgrades, collaborating with vendors as … tasks from user requests, through the creation of volumes, mapping and ensuring storage availability at the operating system - Carry out storage performance analysis and capacitymanagement Required qualifications to be successful in this role Our programme is seeking storage engineers with experience in: - One or more of the more »
seamlessly execute ITIL support processes, from frontline Service Desk interactions to tackling intricate fourth-line escalations. You'll be the go-to expert for capacitymanagement, network supervision, backup strategies, and ensuring the health and security of our systems through vigilant monitoring and timely updates. But that's … tooling and ITSM operations. Well-versed in Azure solutions. Exceptional teamwork and communication abilities. Skilled in customer-facing incident and problem resolution. Strong time management and organizational skills, with a knack for meeting deadlines. Familiarity with UK Government Security Classifications. Knowledgeable in public and private cloud concepts, including BGP more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »
rotation Troubleshoot/resolve hardware and software issues with Windows systems as needed Monitor Windows server performance and availability Promote and maintain server patch management practices Provide metrics for capacitymanagement purposes Monitor server load and implement load balancing when needed Identify, upgrade, and replace server hardware more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational … environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool, as … part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and support the Software … Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset managementmore »
organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacitymanagement . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. more »
South East London, London, United Kingdom Hybrid / WFH Options
Celon Group Limited
leads and client(s) to define and document network requirements. Review and integrate requirements, including functional, security, usability, performance, quality, and operations. Proactive maintenance, capacitymanagement and ongoing upgrade of the core network infrastructure Ensure all Network related changes follow the necessary infrastructure Change management processes. Essential more »
Luton, England, United Kingdom Hybrid / WFH Options
Europcar Mobility Group
days working from home. University Graduates will also be considered and are welcome to apply. The primary objective of this role is to support capacity planning activities within the team, employing an analytically driven process to ensure the strategic supply of vehicles aligns with customer demand, optimising revenue, asset … utilisation, and cost-effectiveness. As a Capacity Analyst, you will play a pivotal role in maximising revenue and utilisation by actively forecasting, planning, and delivering the fleet required to service demand. This position requires exceptional commercial awareness and a robust analytical skill set to drive informed decision-making. The … and dashboards would be highly beneficial. This is a key analytical role within the organisation, with significant responsibility for delivering the right level of capacity for our customers and extensive scope to influence the development of Capacity Management. Main duties of the role: Forecast and plan future availability more »
customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacitymanagement, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management … Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness Ensure consistent and accurate CapacityManagement of power and cooling Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts Contribute Ops technical more »
for cost and delivery performance. Key areas of operations include forecasting, demand analysis, production planning and scheduling, inventory planning and control, supply scheduling and capacity management. Sets priorities to ensure task completion, coordinating work activities with other supervisors, and receiving guidance and oversight from the senior supply chain manager … Flow and Packaging Coordinator to ensure deliveries of finished product packaging with relevant customers. Supports team in ensuring compliance to inventory optimization and inventory management policies and procedures. Preferred Skills and Experience: 3 - 5 years experience working as a supervisor in a high volume, manufacturing, supply chain environment with … specific evidence of New Product and New Program Introductions University degree or professional body qualification in a supply chain or logistics management Analytic thinking, detail oriented and hands-on approach Good knowledge of problem-solving tools and techniques Excellent communicator, both written and verbal at all levels in English more »
Prospects : Join a company experiencing rapid growth, with plans for aggressive expansion in the coming year. This means ample opportunities for career advancement into management and senior roles. Cutting-Edge Technology : Work with the latest and greatest networking equipment and technologies, expanding your knowledge across Layer 2/… Design, document, and implement network solutions to achieve business objectives. Lead and manage multiple projects simultaneously, ensuring timely delivery. Contribute to network build and capacitymanagement for optimal operation. Manage and resolve complex network incidents within defined SLAs. Cultivate relationships with third-party vendors, suppliers, and technical partners. more »
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Warburtons Ltd
defining and implementing technical elements of projects and enhancements. Ensure Support and Operational activities are defined for BAU requirements. Managing the Security and User management of SAP and AD systems The Role Develop a programme of SAP core systems BAU operations and security controls. Define a process of support … contribute to the design & planning of future IT systems, including planning, implementation and testing to ensure support of future business requirements in terms of capacity and capability. Provide hands-on leadership to the Technical Analysts, SAP Basis and Security team, ensuring operations and new developments are kept on track … technical support With Strong technical skills to ensure stability and recoverability in a high availability environment. Good change control with transport, OSS and patching management across the SAP applications SAP Patching of ABAP and JAVA systems Working knowledge of common SAP databases - HANA, Sybase, MaxDB Knowledge as system admin more »
Job summary We are looking for a proactive and highly motivated individual to lead on developing and embedding our ITILv4 Portfolio Management and CapacityManagement practices. You will be working with all areas of ICT to gather key information about Digital Services to build the portfolio and … also capacity metrics to inform strategic planning. It is our priority to follow best practices and adopt the ITIL framework within our department and this role will be essential for advancing our capabilities further. Main duties of the job The primary responsibilities of the role are to take full … ownership of the ICT Portfolio and CapacityManagement practices. This includes defining the practices and ensuring that they are fully embedded within all relevant aspects of the department and operating effectively. The primary objective of the portfolio practice is to ensure that a portfolio of all digital services more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem managementcapacitymanagement and release management Experience of the ITIL principles (Including Incident, problem change management processes, service transition, service operations more »
therefore the services require an effective, efficient and comprehensive administrative service in and out of hours. You will be expected to assist in the management, development and the administration of electronic records including SystmOne for the clinical services provided through the Care Navigation Centre and administration hubs. Management … wider teams. Main duties of the job The post holder will ensure that the Hub administrative processes supports and enables effective clinical triage, referral management, demand and capacitymanagement, information reporting, sign posting and data collection. Liaison with the other senior administrators and leaders within the group more »
we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … years and option to buy or sell up to 5 days per year of annual leave Essential Criteria, skills and experience: Availability and capacity management. You can ensure the correct implementation of standards and procedures. You can identify capacity issues, and stipulate and instigate the required changes. You more »
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Project People
reliable network which matches the best, whilst ensuring compliance to regulatory requirements, company policy and standards. Should have experience of using common information security management frameworks, such as NIST, PCI, GDPR, ISO Series, OWASP the IT Infrastructure Library (ITIL), the ISF Standards of Good Practice (SoGP) and ISACA's … Control Objectives for Information and related Technology (COBIT) frameworks. The role will involve supporting project managers in risk and issue management Creation, review, and approval of documentation such as requirements, architecture, design, and test artifacts. Experience in documenting and implementing processes, procedures, and architecture/design/decision templates … or difficult it will be to exploit these vulnerabilities. Must be well versed in the application of security policies and standards, governance, compliance, risk management and technical assurance practices Must have expertise and experience in one or more of the following technical domains: Cloud/Hybrid security Infrastructure and more »
Swansea, Baglan, West Glamorgan, United Kingdom Hybrid / WFH Options
IntaPeople
clients. Provision of infrastructure solutions to support technical software delivery and operations teams. Monitoring of all internal and production systems, ensuring stability, performance, and capacitymanagement, and recommending improvements/efficiencies wherever necessary. Essential Skills/Experience Centos/RHEL & DEB/Ubuntu Linux system administration Security/… authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate, RSA key, token management Storage Automation deployment/configuration tools Ansible Shell scripting Docker/Vagrant Antivirus, patching/vulnerability detection Estate auditing and inventory management Monitoring and Log management About the company… They are an award-winning more »
Barrow-In-Furness, Cumbria, North West, United Kingdom
Henderson Scott
Availability & Capacity Manager (SC Cleared) Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day Role Description: The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved … resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks: Act … as the owner of the CapacityManagement, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacitymanagement planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services more »
collaborating with multiple stakeholders to successfully onboard new and changed solutions delivered into the production environment. You will have a thorough understanding of Availability Management, CapacityManagement and Information and Governance, ITIL, project delivery and working within a governance framework. Experience of security system implementations is preferred. more »
clinical insourcing services to the NHS, 18 Week Support partners with NHS Trusts to reduce referral to treatment waiting times and provide ongoing clinical capacitymanagement solutions. Over the years, 18 Week Support has developed strong working relationships with over 75 Trusts and Health Boards in the UK more »