Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »
monitoring partners. Maintain and create detailed documentation of monitoring systems and processes. Work with the wider Service Ops team to feed in data for capacitymanagement processes. Automate where possible fixes and workarounds reducing human input. Skills, Knowledge and Expertise Configuration of on premise monitoring and alerting of more »
Rugby, Warwickshire, West Midlands, United Kingdom
Lorax EPI
to work with the senior development teams to support the software development of their cloud based environmental software, focusing on leveraging technical depth and capacity for independent work, along with a collaborative spirit to advance goals. The role is based out of the Rugby offices, offering a hybrid model … .NET IDE, YML Testing Tools: Automation tools, frameworks for unit testing - MS Test, XUnit run through Azure Pipelines Version Control Systems: Git for code management and collaboration Security Tools: Security testing tools - Azure, DevOps, AWS Inspector Database: Relational: Non-Relational databases (DynamoDb, SQL Server) Cloud Platforms: AWS Cloud Services … Lambda, Fargate, Cloudwatch, Step Executions, S3, API Gateway) Availability & capacitymanagement processes Knowledge of information security controls to mitigate threats within solutions and services Apply modern standards approach Agile practises Systems design and integration This role would suit an individual who has strong full stack capability with the more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for … all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing Problem Management, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency and tailor more »
