Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Venesky-Brown Recruitment Ltd
are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. - To maintain … Service Schedules held by ISS and to actively monitor the performance of the services against the stated metrics in them. - To manage requests for change from customers in accordance with National ChangeManagement process. - Standard keyboard skills for inputting and manipulating data and information into computer databases. … are well maintained, to help in the identification of appropriate work instructions and to assist in the development of new ones. - Create reports for management from collected data showing trend analysis, highlighting abnormal performance on systems. - Undertakes surveys or audits, as necessary to own work. - Work within organisational and more »
About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its … customers? Do you have extensive experience in ChangeManagement positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of ChangeManagement? If so, we have exciting news … for you. We are looking for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. Youll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! Its an exciting role more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Brook Street
Brook Street is working with a fantastic and well-known organisation. They are looking for a Business Change Manager, involving implementing new systems (HR, Finance & Payroll). This is a full-time opportunity, with an attractive salary and benefits package. Please note this is a 12 Month Contract position. … Duties To be a key part in implementing new HR, Payroll & Financial Systems. To develop and maintain strong ChangeManagement policies and communication around this. To identify and report on any potential risks/resistance to change. To work closely alongside other departments to achieve desired goals. Benefits more »
Employment Type: Contract
Rate: £47000 - £48000/annum Hybrid working + flexible hours