2 Contract Change Management Jobs in Wiltshire

Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration. Experience Requires a good … understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum … Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business Analysis, Requirements Definition and Management. Responsibilities include: 1. Work with Service Analysts to understand more »

from cyber threats. Key responsibilities: Identify opportunities to enhance the protective and detective capabilities of our existing security services and lead the business justification, change management and deployment of the capabilities. Turn Intelligence into actionable tasks such as use-case creation or enhancements, recreation of attack TTPs, threat … hunting etc. Deploy ruleset and policy changes on security control, following a change management process. Lead Purple Team engagements and Tabletop exercises. Work in conjunction with projects to assist in the creation of robust detections. Form repeatable processes for prioritizing and responding to alerts and developing playbooks. Act more »