Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Sage
about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. The successful candidate will play … a pivotal role in driving the evolution of our chatbot capabilities and ensuring seamless integration into our technology stack. What’s in it for you? This role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our … customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current chatbot (new platform features and transactional in-product capabilities) Work with development team to ensure features are delivered as expected, with high quality and in line more »
real-life experiences and issues. What you’ll be doing They’re looking for someone to come in and help support them with their Chatbot by designing, developing and creating conversations. They need someone experienced with developing conversations in a chatbot, but also someone who is able to predict and … chatbot. Does it sound like an exciting next step? Ping us an application! What experience you’ll need to apply 2+ years working with chatbots Excellent experience designing conversations or predicting conversations within chatbots Several years’ experience focusing on conversational design within chatbots Experience with Dialogflow or IBM Watson Strong more »
This role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. You must have Chatbot experience, including text to speech and speech to text. You must also have experience of Azure stack. You will be responsible for: Developing and configuring … chatbots and integrating them with Azure platform Integrate chatbots with different data sources and APIs Harness Azure services to create, deploy, and scale chatbot applications You must have previous experience of the above responsibilities. Please apply ASAP if this is of interest. more »
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recent years. They’re at a stage in their journey where they’re expanding their product offering and need someone to help build out chatbots and conversational AI products. This is an extremely end-to-end role where you’ll handle data cleaning, pipeline development and production. You’ll also … be heavily involved in prototyping and experimentation, so strong MLOps and R&D skillsets are required. The new suite of chatbots needs to be built from the ground up so Gen AI experience is essential. The mission is to develop chatbots to have an emotional support element and understand the more »
can also vary between projects and based on your assessed skillsets. With a variety of projects to choose from, many involving writing or evaluating chatbot conversations, you can choose to work on what interests you the most! Note that work may fluctuate based on availability and based on your particular … skillsets. ----- We are looking for writers and curious, detail-oriented people to join our team and teach AI chatbots. You will have conversations with chatbots that we work with in order to measure their progress, as well as write novel conversations in order to teach them what to say. In more »
offer to join a forward-thinking health-tech start-up as a Conversation Designer. You would own the design and maintenance of a conversational chatbot which supports women through healthcare challenges, including breastfeeding, pregnancy, fertility, and menopause. Since starting up 3 years ago their journey so far has been one … design, ensuring that conversations resonate with target audiences. Collaborate with both technical and clinical teams. Requirements Hands-on experience designing conversational interfaces such as chatbots, voice assistants or virtual agents. Knowledge of NLP concepts such as sentiment analysis, and intent recognition. Experience working in agile development environments Familiarity with virtual more »
primary focus of this role is to collaborate with LSEG business and IT workstream leads to design conversational flows for the implementation of Salesforce Chatbot across various platforms including Help & Support websites, desktop and web-based products, and eCommerce sites. Key Responsibilities: Engage with LSEG stakeholders to understand their business … requirements and objectives for the Chatbot implementation. Design conversational flows that effectively address user inquiries and support tasks across different channels and platforms. Work closely with the development team to ensure the seamless integration of conversational designs into the Salesforce Chatbot framework. Conduct usability testing and iterate on conversational designs … guidance and recommendations on best practices for conversational design and user experience optimization. Requirements: Proven experience in conversational design, ideally within the context of chatbots or virtual assistants. Strong understanding of user-centered design principles and methodologies. Excellent communication and collaboration skills, with the ability to effectively engage with both more »
in their journey where they're expanding their product offering. Your role will be to design, develop, train, and maintain their award-winning conversational chatbot platform. You'll take ownership of designing conversational structures, dialogues, and flows and liaise with ML Engineers to train and optimise language understanding models based … who are technically astute but are also compassionate, and empathetic and want to use their skills for something meaningful. The mission is to develop chatbots to have an emotional support element and understand the past histories and struggles of each user, so sentiment AI knowledge would be a real bonus. … Requirements: Min 2 years experience in designing conversations for chatbots, voice assistants, virtual agents. Understanding of NLP concepts, including intent recognition, entity extraction and sentiment analysis. Strong writing and scripting skills t Experience with virtual agent platforms such as IBM Watson, DialogFlow or similar. On Offer: Salary- Up to more »
Harvey Nash have exclusively partnered with University of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider more »
primary focus of this role is to collaborate with customer business and IT workstream leads to design conversational flows for the implementation of Salesforce Chatbot across various platforms including Help & Support websites, desktop and web-based products, and eCommerce sites. Familiarity with Salesforce Chatbot or similar conversational AI platforms is more »
