1 to 3 of 3 Permanent Configuration Management Jobs in South Wales with Remote Work Options

with the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for service reviews with … appropriate Metrics and Performance Indicators are produced for services for analysis on monthly basis and also produce ad hoc reports when requested for Service Management Meetings. - Involved in setting up the Service Management wrap for any new developments/projects. - Responsible for highlighting any risks associated with the … Desk Manager of any resource issues that may affect the smooth running of the Service Desk Team. - Maintain and develop the implementation of service Management methodology (ITIL). - Deputise for the Service Desk Team Leader - Establish and maintain effective written and verbal communication with individuals and groups of customers more »

external/internal customers. Presentation skills Desirable Risk and Cost Driven Architecture Certified Alternative infrastructures. Security and PKI. Identify and access management. Desktop deployment. Configuration management. Application virtualisation Service Level awareness. Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect more »

processes or in best practice methodologies * Managing a wide variety of stakeholders with conflicting priorities It is desirable that you have: * Experience with implementing Configuration Management Databases in a major tool, e,g. ServiceNow * ITIL Foundation, or better, Qualified How to apply As part of the application process more »