24 Customer Analyst Jobs in England

Senior Commercial Portfolio & Customer Journey Analyst The Senior Commercial Portfolio & Customer Journey Analyst will be pivotal in ensuring timely and accurate invoicing, settlement tasks, and data management for our electricity portfolio. Reporting to the Head of Energy Services this position is responsible for ensuring accurate settlement … provider invoices, data capture, business and industry reporting and investigation data discrepancies in a timely manner. They will also be entrusted with enhancing the customer journey by revamping the invoice outlook and collaborating with the marketing team to ensure the communication and design of our documentation aligns with our … brand and enhances customer experience. The role will provide an opportunity for a talented and motivated individual to gain exposure across a wide range of UK energy products. About Conrad Energy Ltd Our energy solutions directly address the energy trilemma (security, sustainability and affordability), enabling the UK’s transition more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational … retail companies. And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting … with various stakeholders to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements more »

Customer Analyst UK Retailer ** Unfortunately my client CANNOT offer sponsorship for this role ** 💸 Up to £48k plus 15% bonus & benefits inc discounts 🏠 Once a week - Central London THE ROLE We’re hiring for a consultative Insight Analyst to join an existing team of 6, which sits in … a wider Marketing and Insights team of 60. You will be responsible for delivering bespoke segments and customer insights to end suppliers, for this national retailer. You have responsibility for all the analytics using both loyalty and non-loyalty data to enable improved customer engagement and understanding. You … will also have support from a Lead Analyst, and will manage the whole analytics pipeline from customer insights, CRM analytics and even modelling if you have the skills or are inclined to learn. They have support for all the BAU campaign reporting from an offshore team run by more »

of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. Job Description Legal and General Retail’s Customer Analytics Team are currently looking to hire a Customer Data Analyst on a 12-month fixed term contract to support on leveraging advanced analytical and data science techniques to improve marketing and customer conversion activities. This role would see you work within a small team as part of a wider analytics function, performing regression modelling among other statistical models … to improve customer lifetime value and advanced segmentation to better communicate with our customers. What you’ll be doing Developing appropriate data, customer and prospect knowledge to produce robust, actionable customer analysis that drives incremental uplifts in value & informs decision making Utilising customer data, segmentation, data more »

Customer & Loyalty Data Analyst – Consumer Retail & SQL - Location – Virtually remote working with c1 day a month self-funded into the Southampton offices - Salary negotiable DoE £40,000 - £50,000 J12742 Role Purpose: Working within the Analytics and Data Science team, under the leadership of the Analytics Manager, the … Customer Data Analyst will work to produce high quality analysis and insights. You will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. … analyses related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements. • Help deliver the information provision for “The health of the customer”, including looking at contributions to growth, cohort analysis, churn rates. • Deliver PIRs related to the Company’s Loyalty schemes and CRM activities: identifying opportunities more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to … practice managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … week training period. What youll do Everything you do makes an impact to our customers; therefore, we want you to provide an unrivalled customer experience. The role is varied and will see you support our customers with a number of queries and problems, and you will be responsible for more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across … to have an understanding of Windows office packages. Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills and concise written communication Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training Identify and escalate more »

Customer Analyst Salary: £40,000 - £55,000 (London) This is a great job for someone who… Is passionate about creating analytics and data science solutions to help the business understand our customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues to design … innovative data science solutions and generate best-in-class and high-impact and actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers so … we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer more »

Senior Customer Analyst – Salary £55,000-£70,000 This is a great job for someone who Is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy partnering with business stakeholders and collaborating with AI …/ML colleagues to design & embed innovative solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. A bit about the Job: Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. … We are award-winning, and passionate about driving better customer & commercial outcomes. The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Day to day responsibilities include coding, understanding customer data that will then be summarised for more »

Job title: Business Analyst (Digital Marketing & Customer Experience) Industry: Travel & Technology Location: London (hybrid, in the office 2/3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with … a portfolio of 30 esteemed brands, spanning across 70 countries worldwide. As they continue to invest in enhancing their customer experience and refining their operational systems, we're seeking a talented Business Analyst to join the team. As a Business Analyst, you'll play a crucial role … in understanding and addressing business needs by leveraging technology solutions. Your responsibilities will include refining customer service, supporting business growth, and improving operational efficiency. You'll be encouraged to actively engage with stakeholders to identify true business requirements and ensure successful implementation of solutions. Collaboration with diverse teams across more »

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large … customer base the opportunity to develop how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better … improve their experience. More specifically you will have to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised more »

Customer Insights Analyst (6 Month FTC) | Health & Fitness | London/Hybrid | Up to £55,000 DOE We are working on a fantastic opportunity with a rapidly expanding health & fitness company who are looking to hire a Customer Insights Analyst on a 6-Month FTC starting ASAP … They pride themselves on having strong, embedded values and an easy-going culture that ensures they put their people first. The Role As the Customer Insights Analyst, you'll be responsible for developing and enhancing their Analytics & Insight capability, especially with efforts around customer retention. You'll … focus on understanding behaviours & trends of their member base to drive business impact and make actionable change The Candidate Key attributes of the suitable Customer Insights Analyst include: 2+ years’ experience working in a customer/commercial analytics role Proficiency with the use of analytical tools such more »

Senior Customer Analyst 12 months FTC Salary: £55,000 - £70,000 This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy collaborating with AI/ML … colleagues to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand … customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. Find out more: https://careers.aviva.co.uk/our-teams/digital-customer-data/This role will sit in our ‘Go to market’ squad more »

Customer Experience BI Developer | Hampshire | £50-60K + Benefits The Company: Join a pioneering service dedicated to simplifying the lives of motorists. Backed by a multinational corporation, they're rewriting the rules to ensure drivers get what they need hassle-free. Their mission is straightforward: to streamline the … Energetic team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a Customer Experience BI & Performance Reporting Developer , you'll play a pivotal role within our client's Customer Experience Team … a dynamic team and make a difference in the automotive industry, don't wait! Apply now or get in touch for more information. This Customer Experience BI & Performance Reporting Developer role is in high demand and won't be available for long. We look forward to hearing from you more »

Senior Insights Analyst - Digital/Customer/Product 🚀 Start-up Beauty and Self-Care 🚀 ***Client cannot offer visa sponsorship*** 📍 Join a disruptive challenger beauty brand that is in a phase of ferocious growth! 📍 You will have the opportunity make a real name for yourself working very closely with … move the business forward through the use of data driven decision making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £65,000 - £80,000 Location: Hybrid/London This recognisable start-up brand are looking to hire a … Senior Insight Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisioning across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global more »

Insight Analyst x3 - Contract Short term contract Day rate is flexible Hybrid working 1x French Speaking, 1x German Speaking, 1x Polish Speaking Apply online or contact Chelsea Hackett via Chelsea.hackett@searchability.com WHO WE ARE: We're proud to be partners with some of the world's most iconic global … to data analytics. Additionally, you'll collaborate with the wider team to craft intelligent concepts for clients to implement. As we endeavour to redefine customer-centricity for brands, your contribution will be pivotal to our success. You'll excel in tackling new challenges and demonstrate resourcefulness and proactivity within … a start-up atmosphere. INSIGHT ANALYST – ESSTENTIAL SKILLS Fluent in the French OR German OR Polish language Experience of working with Brandwatch or other equivalent social listening tools Experience with any of the following: social media management, data analytics, marketing, market/consumer research, brand strategy, innovation would be more »

hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in … not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge more »

hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in … not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across … to have an understanding of Windows office packages. Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills and concise written communication Diagnose & solve issues raised by our medical professionals using process and knowledge gained from training Identify and escalate more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will … who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business more »

Senior Insight Analyst - Customer - Up to £50,000 Derby - Hybrid This is an incredibly exciting opportunity for a passionate Senior Insight Analyst to join the growing insights team. You will be championing customer data and producing insights to drive strategic planning and decision making. You will … drive commercial decision making. The business in an award-winning travel company, delivering authentic experiences, and they hold an outstanding reputation with a loyal customer base. What's in it for you? There is a generous benefits package on offer which includes hybrid working, bonus scheme, various discounts, pension … data collection and enhance data quality. Develop and implement useful dashboards and reports to monitor performance and KPIs. Skills & Experience: Experience working in a customer focused Insight Analyst role Advanced experience with SQL and visulisation tools such as Power BI Passionate about understanding the customer and using more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will … who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business more »

Senior CRM Analyst, Customer Marketing Location: Hybrid working, Central London offices, 10 days in every month. Salary: £48,000 - £55,000 plus 10% bonus, pension, healthcare, life assurance, etc. The keys to success with this role isnt how well you can create a visually stunning dashboard. Or how … scientific you can be in the analysis of customer data. Looking at why 0.1% of customers might say no or not respond to a campaign. This is about creative use of data in a marketing context. Making recommendations on how to improve targeting by looking at past performance of … science teams on next best action models and how they could be incorporated and activated into marketing activities to deliver value for the companys customer marketing activity. Or looking at new data assets either already within the business, or via third party partnerships which could provide potential value when more »

estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills and a desire to learn, cross train and build a career in technology. … You’ll require the following skills and experience: 1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) Outstanding written and verbal communications skills Strong problem solving and critical thinking skills Keen interest in tech and tech savvy Able and keen to learn more »