shaping product strategy, and ensuring data-driven decision-making across our client's team. Gather and analyse user data from diverse sources to grasp customer behaviour and engagement patterns. Formulate and present data-backed recommendations to enhance features, aiming for heightened engagement and revenue expansion. Collaborate efficiently … sacrifice scheme with tax savings and electric vehicle options. Access to Orange Savings, an online discounts portal. FREE onsite parking. Join our dynamic Group Customer & Marketing team as a Marketing Technologist and be a key player in delivering data-driven insights and strategies. With a competitive salary range of … you. KEYWORDS: Python/Insurance/Automotive/Solutions Developer/SQL/Snowflake/Power BI//Solution Design/Documentation/Customer Behaviour/CustomerEngagement/Python/Insurance/Automotive/Solutions Developer/SQL/Snowflake/Power BI// more »
Senior CRM & CustomerEngagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly … skilled and experienced Senior CRM & CustomerEngagement Executive to join their dynamic team. The successful candidate will play a key role in driving customerengagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive will be responsible for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customerengagement, retention, and loyalty Manage and optimise the Emarsys CRM platform more »
marketing mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journey mapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put simply we … exist to create useful and delightful experiences for people. It’s why we describe ourselves as ‘the challenger agency for challenger brands’. The CustomerEngagement team is a more recent arm of the VCCP Partnership. Our vision is to transform the work for our clients by combining … of brand thinking, data intelligence, creativity and technology. THE ROLE: We are looking for a strong Midweight Project Manager who can manage key CE (customerengagement) projects within the VCCP Partnership. These work will range from CustomerEngagement and CRM focused, strategic, data-led and production more »
Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … with the opportunity to make a real and positive difference for our customers in a rewarding position within a great team. Your role as Customer Quality and Insights Manager at phs Group This is a key role leading a team focused on Customer Quality, Customer Insights, Workforce … Management, Training and Customer Experience within a Customer and Contact Centre environment. You'll be focused on ensuring our customers get the best-in-class experience and that we're ahead of the curve in improving the customer experience. We want to be delivering changes to our more »
Resource House, Bulwell, Nottinghamshire, United Kingdom
Jigsaw 24
solutions, incorporating digital marketing, events, content marketing, and PR initiatives. Tech market insight: Conduct in-depth market research within the IT sector to understand customer needs, preferences, and trends. Analyse competitor products, brands, and positioning to identify opportunities and threats, providing actionable insights for Jigsaw24. Product and service positioning … for Jigsaw24's portfolio. Tailor messaging to resonate with the varying IT, purchasing, and end-user audiences, aligning with user personas and addressing specific customer requirements. Sales enablement: Equip internal sales teams with essential tools, training and materials for effective product selling. Develop and manage sales training and presentations … emphasising the unique value proposition of Jigsaw24. Customerengagement: Plan and execute IT-specific customerengagement initiatives, such as webinars and workshops, fostering relationships with existing IT clients to drive adoption and loyalty. Business growth strategies: Leverage insights from market research and customerengagementmore »
Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … user experience design process (UX). The ideal candidate will be a strategic thinker with extensive experience in SaaS, web UI technologies, and direct customerengagement throughout the product design lifecycle. Experience in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. … Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customerengagement at every level, actively involving customers in the design process from prototyping through delivery and post-go-live (GA more »
We are looking for an experienced Dynamics 365 for CustomerEngagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and … all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to more »
expanding Dynamics 365 ERP delivery function. This is a permanent opportunity and fully remote. The suitable candidate will work as a functional consultant understanding customer business requirements, converting these into Business Central solution options and clearly explaining to the customer how their requirement is mapped to a standard … keen to integrate with the existing Dynamics, Power Platform and engineering personal. The candidate should have excellent communication skills, both written and oral, excellent customerengagement skills, the ability to problem solve, the ability to work on more than 1 project at a time and see tasks through … to engage with customers, understand their business requirements, explain how the Business Central can be used to meet their needed, defining solutions to meet customer needs with the wider platforms team and the ability to learn from other internal resources to deliver service excellence will be the key day more »
Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com Keywords: Microsoft Dynamics CRM, Dynamics CRM, CRM, D365, Dynamics 365, Microsoft, Customer, Sales, Engagement, Marketing, CustomerEngagement, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 CustomerEngagement Power Apps more »
Web, Mobile and Software Development Recruitment with specialist roles across the globe - www.pearsoncarter.com Keywords: Microsoft Dynamics CRM, Dynamics CRM, CRM, D365, Dynamics 365, Microsoft, Customer, Sales, Engagement, Marketing, CustomerEngagement, Microsoft Dynamics 365, Microsoft Dynamics 365 CE, Microsoft Dynamics 365 CustomerEngagement Power Apps more »
modernisation forward so that enterprises can focus on innovation. The Role: As Project Specialist you will be responsible for the control and delivery of customer projects of varying size and degrees of complexity. You will be accountable for ensuring that these projects are delivered, to scope, on time and … time and within budget, with low risk and no surprises. • Negotiation with team leaders to ensure projects are delivered efficiently and accurately to ensure customer satisfaction and value for money. • Leverage the skills and capabilities of the Datacentre Managed Services (DCMS) team to deliver projects to required and agreed … within challenging conditions and timescales. • Provide control and tracking documentation for all projects to enables accurate financial trading. • Attendance at project meetings, e.g. early engagement, clarification calls, kick-offs, etc. • Produce project forecasts, resource planning, RAID logs and reporting. • Responsibility for customerengagement and satisfaction • Strategy planning more »
Scunthorpe, Frodingham, Lincolnshire, United Kingdom Hybrid / WFH Options
SF Recruitment
/security system installation or bid management - Basic understanding of how a security or commercial telecoms systems works would be useful - Excellent communication and customerengagement skills - experience working with technical stakeholders to obtain information used to create quotes, proposals and bids - A positive, can-do attitude - A … with loads of training & progression opportunities then please apply now for further information and to be considered. Solutions Engineer Scunthorpe Solutions, bids, tenders, stakeholder engagement, customerengagement, estimating, security systems, bid management, telco more »
Employment Type: Permanent
Salary: £30000 - £38000/annum Great training & Progression
+ BENEFITS LONDON The role as a Head of Analytics will be leading a team to provide this company in-depth analysis on customer behaviour, working directly with c-suite. THE COMPANY The successful Head of Analytics will be working for tech platform that substantially helps the charity and … not-for-profit sector. This company wishes to increase their understanding of its customer's behaviour through in-depth analysis, learning about customer interactions at multiple touchpoints THE ROLE As a Head of Analytics, you will be looking at customerengagement throughout areas of the business … whilst being responsible for identifying channel-specific customer trends. More specifically, in this role you can expect to be doing the following: Benchmarking for how customer data is used and manipulated Creation of customer-related KPI's, setting success metrics for your team Hiring, centralising and growing more »
The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the CustomerEngagement Platform (CEP) as our client integrates a new … areas with CRM is essential. Previous experience designing solutions for large corporations that utilise CRM platforms is essential. Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and CustomerEngagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »
The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the CustomerEngagement Platform (CEP) as our client integrates a new … areas with CRM is essential. Previous experience designing solutions for large corporations that utilise CRM platforms is essential. Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and CustomerEngagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »
The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the CustomerEngagement Platform (CEP) as our client integrates a new … areas with CRM is essential. Previous experience designing solutions for large corporations that utilise CRM platforms is essential. Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and CustomerEngagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »
Employment Type: Permanent
Salary: £90000 - £95000/annum 20% bonus + excellent corporate bene
Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »
primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life … management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required … monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of more »
London, England, United Kingdom Hybrid / WFH Options
J&C Associates Ltd
Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high … touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity and … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen, Scotland. more »
the capabilities of the Microsoft Dynamics 365 and Power Platform solution set effectively and professionally to enable us to continue to expand our substantial CustomerEngagement practice. Key Responsibilities Build, develop and deliver compelling tailored demonstrations of end-to-end solutions for prospective customers Analyze clients' business requirements … comfortable presenting at Senior Executive/Board level Ability to develop and articulate a client solution vision and roadmap Knowledge of Microsoft Dynamics 365 CustomerEngagement solutions including the Sales, Customer Service and Customer Insights apps Knowledge of the Microsoft Power Platform including Canvas Apps, Power more »
am currently recruiting for a Project Manager to work with a Global Data Centre operator to be responsible for the control and delivery of customer projects of varying size and degrees of complexity. You will be accountable for ensuring that these projects are delivered, to scope, on time and … on time and within budget, with low risk and no surprises. with team leaders to ensure projects are delivered efficiently and accurately to ensure customer satisfaction and value for money. the skills and capabilities of the Datacentre Managed Services (DCMS) team to deliver projects to required and agreed standards. … forecasts, resource planning, RAID logs and reporting, strategy planning for future projects. for customerengagement and satisfaction. Role & Responsibilities for the efficient management of projects undertaken by the DCMS team and customerengagement and satisfaction. timely and thorough proposals, ensuring all required technical input has been more »
+ Car Allowance/Benefits Package Who is my client? A reputable Microsoft Dynamics solution provider, with an experienced, autonomous team and established CRM customer base. The company holds a phenomenal reputation for customer satisfaction/service efficiency, and they are one of the recognised partner's of … Certification Strong pipeline of projects for 2024 and beyond Responsibilities of the role - Design and architect Dynamics 365 CE solutions to best satisfy a customer's requirements within the constraints and best practice guidelines. - Take a key role within the CE Practice as Solution Architect; promoting functional best practice … sales discovery work Skill set Proven experience working in a senior consulting and lead capacity with Dynamics 365 CE/Power Platform Dynamics 365 CustomerEngagement/CRM project experience - strong solution understanding Hands on experience in PowerApps (preferable, not essential) Broad modular background/understanding - ideally across more »
Employment Type: Permanent
Salary: £80000 - £85000/annum Car allowance, benefits package
CRM Manager contractor with Braze experience on an initial 8 month contract. Key Responsibilities: Develop and execute comprehensive CRM strategies using Braze to enhance customerengagement and retention. Segment customer data and personalize communications to maximize relevance and effectiveness. Create automated workflows and campaigns to nurture leads … including marketing, product, and analytics, to align CRM initiatives with overall business objectives. Stay informed about industry trends and best practices in CRM and customerengagement to continuously improve our strategies. Experience Needed: Proven experience managing CRM initiatives, preferably in a media or digital marketing environment. Proficiency in more »
Dynamics CustomerEngagement Functional Consultant: UK- Remote/Hybrid Microsoft Gold Partner Up to £65k + benefits If you are an experienced Dynamics 365 CE Consultant who has been working on projects and delivering successful end-end solutions, then this could be a great next step. They are more »