2 Permanent Customer Engagement Jobs in East Sussex

rapidly growing Edtech company. Working closely with one of the co-founders, you will be encouraged to enhance and grow your skills in a customer support role. You will be responsible for all aspects of customer support, including producing support material, developing systems, and leading training sessions for … on user experience you will be instrumental in the ongoing development of our platform. Using our bespoke platform, you will be working alongside our Customer Success Manager to support our customers to get all the benefits our software brings. You will be supporting teachers and school leaders to set … navigating our platform and providing advice on how to use our trackers to identify ways of raising student achievement. As well as analysing teachers engagement in the platform, ensuring your targeted schools continue to resubscribe and ensuring new customers have a smooth onboarding experience. Responsibilities And Tasks Reports to more »

are achieved and performance maximised. Proactively work with the Commercial Leadership Team, to develop the strategic vision & direction into a consolidated, 80:20 prioritised, customer driven, product portfolio roadmap. Ensuring that priority NPI, product extension and product sustaining projects are appropriately resourced, planned and financed from within the commercial … the Business Unit (BU) proactively contributes to the maintenance of - and evolution - of the company’s ethics, business compliance, quality and regulatory requirements. Drive customer engagement across the business, ensuring that the voice of the customer is a constant consideration within the business unit functions. Ensure the … BU maintains a high level of market understanding through analysis of relevant reports, market research, competitor analysis, surveys and customer visits. Work with the Commercial Director and Finance Business Partner to manage the individual BU P&L and deliver sustainable profitable growth. Develop and execute annual BU financial plans more »