1 to 25 of 32 Customer Engagement Jobs in London with Remote Work Options

Role: Head of Customer Experience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … user experience design process (UX). The ideal candidate will be a strategic thinker with extensive experience in SaaS, web UI technologies, and direct customer engagement throughout the product design lifecycle. Experience in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. … Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level, actively involving customers in the design process from prototyping through delivery and post-go-live (GA more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high … touch services to drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review more »

want to define the next generation of how and what customers are watching? About the team The Global Research Operations team: • Leads recruitment and customer engagement initiatives to retain high response rates • Drives customer obsessed solutions to custom testing strategies • Develops visual reporting tools used by cross … team stakeholders • Partners across multiple teams to deep dive into customer data. Key job responsibilities • Support programming, QA, sampling and deployment tasks for surveys across multiple locales and languages • Partner with Research Managers and Operations managers across global panels to support translations tasks and processes • Evaluates and analyzes research … supervision make high judgement calls on ambiguous issues • Dive Deep: develop a deep understanding of our partners research needs and create impactful testing strategies • Customer Obsession - Drive excellence in customer engagement and retention policies. Basic qualifications • 1-2 years of professional non-internship experience (marketing, consumer insights more »

the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart … an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial and engagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and more »

the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart … an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial and engagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and more »

the marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal to smart … an always-on a/b testing regimen and establish dynamic reporting and optimisations. You’ll oversee the communications calendar across both commercial and engagement pillars and ensure best practice is adhered to in communications implementation. Thanks to your strategic expertise, you’ll proactively identify areas of synergies and more »

Are you a motivated, experienced CRM Manager looking to play a crucial role in driving an exciting business customer onboarding strategy to new heights. You will be our client's customer champion within the organisation, responsible for leading the entire customer onboarding experience, improving activation and for … They never stop learning and celebrate their successes together. The Role As CRM Manager, you will be responsible for designing, implementing and managing our customer relationship management strategy to optimise customer onboarding and sign-up completion rates. You will initially sit within the marketing team, but will work … closely with UX, customer success, platform ops and engineering to develop and execute CRM initiatives that drive customer activation and engagement during the exploratory (app store) and onboarding process. Reporting to the Head of Marketing you will have the opportunity to shape the CRM program and make more »

Data Analyst wanted for a Retail/Tourism business Location: Fully remote- WFH Salary: up to £37k This role is to support the Customer Engagement Team and wider business stakeholders to analyse data to draw conclusions and insight around commercial performance, trend analysis, business performance, and supplier sales. … Job description: - Run reports on BI Tool for the UK/Europe Customer Base and any adhoc reports required. - Where necessary covering for the Business Intelligence Data Analyst during time of absence. - The Data Analyst will also be developing their own reports as well using the datasets provided by … the Data Team - Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction. - Identify potential impacts to the business as a result of business change. - Provision of data to support measurement of performance KPIs. - Create reports for weekly, monthly and more »

s most senior Lifestyle Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a … and managing first year renewals. You’ll be passionate about sharing Ten’s service with the world. A successful track record in sales or customer service roles (previous B2C sales experience is a plus) with the following: Strong communication skills with the ability to build rapport and trust with … to promote Ten personal membership and drive sales revenue. This includes attending networking events and forming relevant referral partnerships with luxury brands and services. Customer Engagement and Retention: Build strong relationships with prospective members through effective communication, active listening, and understanding their needs and support through from initial more »

of concept for CRM and marketing automation, working on behalf of a global marketing agency with a rather unique offering in the CRM and customer loyalty ecosystem. Theyre a £1.7bn organisation with the operating ethos of a start-up. Fast paced, dynamic, always pushing boundaries and testing limits. Looking … to clients, along with recommendations and actions. Showcasing what the agency is able to deliver for them and expected outcomes. How these will improve customer engagement, drive enhancements to CLTV, retention and improve business outcomes. Solving the clients issues. The end game is to successfully turn these into … turn then move to become larger-scale, multi-year engagements with the agency typically taking on large chunks of the clients CRM, loyalty or customer engagement challenges. Helping clients mature their understanding about what loyalty really is for their customers and how to successfully activate and gain value more »

in the past with responsibility for budgets in the region of £/€500k to £/€5m, or beyond. You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving Finance and HR systems . Skills such as the ability to inspire … a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions which meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. You’ll enjoy customer engagement … and promoting and inspiring our core values right across the delivery team. Role Requirements: The role will be divided across three areas of responsibility – Customer Delivery, Commercial Growth and People Leadership. Customer Delivery You will have full accountability for the delivery of end-to-end Customer engagements more »

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary between … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement Refining subscription renewal processes and customer service operations to elevate customer satisfaction and loyalty Identifying and rectifying operational inefficiencies, implementing enhancements to streamline renewal and cash collection procedures Monitoring subscription renewal metrics, offering insights and recommendations to guide strategic decision-making Segmenting customers and map their journeys more »

a view to extend. About the Role As an Account Manager you will working under the HAL ITO account, achieve the strategic, financial and customer satisfaction objectives for the contract. This role will help shape the sales/account strategy to achieve revenue and profit growth of the Business … extending existing products and services in line with Heathrow Commercial Telecoms Business Plan. This includes both annual revenues as well as continued improvements in customer engagement processes via both the onshore and offshore account team. • Be personally responsible for several large accounts, annual revenue and overall customer … Telecoms market share within the account base and to increase the footprint of customers across the Heathrow’s set of Tenants. • Managing and nurturing customer relationships at all levels of Heathrow IT, Commercial Business Development and Heathrow Commercial Telecoms Clients • Driving Customer services and operations with regular reviews more »

Up to £75k + bonus Overview: Work alongside an experienced and established sales team to present to clients how Dynamics 365 solutions, specifically D365 Customer Engagement and Power Platform, are capable of transforming businesses. The role requires regular communication with the further team to successfully bring on board more »

Project based functional analysis for new implementation projects Training users on new functionality/system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include... Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems more »

design, development, testing, training, implementation and service transition. The D365 CE Developer will leverage their knowledge of the entire Power Platform and Dynamics 365 Customer Engagement suite including Dynamics 365 for Customer Service and Dynamics 365 for Sales. You will also configure Dynamics 365 using low code … and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities. Dynamics 365 Customer Service, Dynamics 365 Web API. Exposure to .NET, C#, JavaScript. Experience with source control management systems and continuous integration/deployment. Desirable Experience: Power more »

will work with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. In your first few weeks in this Microsoft Dynamics 365 CRM Solution Architect role, you can expect to: Advise more »

breaking innovations and our commitment to environmental sustainability and using our business to promote social justice in the World. We have a market-leading customer service record and average 4.9* product and service reviews globally – we do not like to do things by halves! Our mission is to support … Your efforts will contribute to enhancing our digital marketing strategies, maximising channel sales, and supporting projects that drive traffic, improve website conversion, and foster customer engagement and retention. This role offers a unique opportunity to contribute to the growth and success of our E-Commerce, which is the … and Display Advertising. Assist in the creation, deployment, and management of email newsletters, including campaign planning, content creation, segmentation, testing, and analysis to drive engagement and sales. Help maintain and develop relationships with key affiliate partners. Help maintain up-to-date market and competitor knowledge to identify and suggest more »

label, multi-tenant web platform, integrating cutting-edge practices in global scale content management, UX design, and Domain Driven Design. Reforming our acquisition and customer engagement models on our platforms, to maximise customer experience & SEO performance. Full-stack software engineering skills with proficiency in Web Application Frameworks … ensuring top-notch solutions are being built. With proven experience as a Principal Engineer spearheading large-scale software projects and crafting distributed, highly-available, customer-facing platforms. You should have a versatile skill set encompassing full-stack software engineering (Svelte, React, Vue, Node.js, Typescript, Java, C#). You essentially … You Do Now If you are a Principle Software Engineer with strong experience in spearheading large-scale software projects and crafting distributed, highly-available, customer-facing platforms, please send me your application by clicking apply. If you have questions, please reach out. more »

Music changes how people think, lifts their mood and influences their behaviour. We sculpt soundscapes to create unique atmospheres, reinforce brand values and enhance customer experiences. We are a growing team (60+ people), with offices in London, Dubai, Cape Town, Hong Kong, Shanghai, Singapore & Thailand. www.musicconcierge.co.uk Kaleidovision uses music … digital video and interactive screens to capture customer engagement in retail and leisure spaces. Clients include high street retailers, leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agency spans other creative and technical disciplines, with a particular focus … on wellness. www.earthskycollection.com Our technology platform One common technology platform underpins each agency’s operation, comprising music and media players at customer locations, connected by a large-scale media distribution network. Sophisticated multi-layer content management systems control the playout of music tracks, video content, interactive applications or immersive more »

who can enhance the user experience and user interface of our website and eCommerce platforms. Someone that can use design principles, technological understanding, and customer behaviour analysis to create interfaces that are visually appealing and easy to navigate. To facilitate greater customer engagement and maximise conversion rates. more »

management activities, ensuring data accuracy, privacy, and security across all platforms. Drive innovation in technology and data analytics to improve product offerings and enhance customer engagement. Oversee the development and maintenance of the technical infrastructure, ensuring it supports business operations and growth. Collaborate with other senior leaders to align more »

time to learn and develop; You'll be joining a family feel Microsoft Gold Partner that specialises in Microsoft Dynamics 365 Business Central and Customer Engagement. Why are you needed? This partner has been expanding and has recently won several large projects and as a result, needs to grow more »

time to learn and develop; You'll be joining a family feel Microsoft Gold Partner that specialises in Microsoft Dynamics 365 Business Central and Customer Engagement. Why are you needed? This partner has been expanding and has recently won several large projects and as a result, needs to grow more »

teams to refine messaging and enhance the go-to-market approach for the UK region. Provide valuable insights to optimize marketing campaigns and improve customer engagement. Reporting and Communication: Regularly report to the Director of Business Development and sales on key performance metrics, sales targets, and market trends. Collaborate more »