10 Customer Engagement Jobs in the West Midlands

out the team Demonstrate the value of data insights to the wider business Deliver commercial direction and improve the use of data Analyze online customer behaviour Increase customer engagement and website traction Have autonomy of the analytics function Your Skills: Very strong in SQL Ability to work more »

Management Leadership: Develop and execute comprehensive change management strategies to support the implementation and continuous improvement of D365 F&O and CE modules. Stakeholder Engagement: Engage with key stakeholders across departments to understand their requirements, concerns, and expectations, and ensure alignment with organizational goals. Business Process Analysis: Analyze current … business processes working with the Business Analyst (BA) team, identify areas for improvement via active engagement with key stakeholders, and translate business needs into system requirements and configurations within D365 as part of the overall programme team. Solution Design and Implementation: Collaborate with IT teams and external consultants to … business process analysis, and project management, preferably in the implementation of ERP and CRM systems. Extensive knowledge of Microsoft Dynamics 365 Finance & Operations and Customer Engagement modules, including configuration, customization, and integration capabilities. Strong understanding of business processes across finance, operations, sales, marketing, and customer service functions. more »

1. Pre-Sales Support and Service Design: Assist the nominated bid manager in crafting high-quality, timely RFP responses. Participate in system demonstrations, client engagement, and presentations throughout the sales lifecycle under guidance. 2. Refinement of GTM Strategy: Assist in evolving our SAP GTM strategy through service portfolio enhancement … opportunities. 4. Collaboration and Content Development: Collaborate with marketing and sales teams to support SAP propositions, including the development of digital content, social media engagement, and event participation. Support in preparing compelling SAP proposals and client presentations. 5. Process Optimisation within Business Development: Assist in managing internal tools and … systems to enhance team efficiency and content quality. Contribute to internal process improvements to enhance team productivity and customer engagement. Personal Profile – Skills and Competencies: Core Skills & Competencies: Willingness to gain a foundational understanding of SAP solutions with a commitment to pursue SAP Pre-Sales certifications. Willingness to develop more »

URGENT HIRING Are you looking to join a Microsoft Partner who has made their mark in their industry and are providing top class D365 Customer Engagement and Power Platform solutions to their clients. You will be part of a small, agile team where you will contribute your brilliant … C# Microsoft Partner experience What you will be doing: Conduct continuous improvements of their solutions Collaborate with wider teams and provide solutions which meet customer needs Ensure code quality and adherence is followed Manage key stakeholder expectations What they offer: Learning and development plans Paid Microsoft certifications Health insurance more »

quality solutions. Participating in code reviews and providing constructive feedback to maintain code quality standards. Must-Have Skills: D365CE: Demonstrated proficiency in Dynamics 365 Customer Engagement (CE) development. C#: Strong experience in C# programming language for developing scalable and maintainable applications. .NET: In-depth knowledge of the .NET more »

part of the Architecture Services Team. In this role you'll be the first port of call for creating Cisco Security solutions that solve customer problems. You'll be developing the skills and abilities of a Subject Matter Expert (SME) in the full Cisco Security portfolio, including, but not … to, SD-WAN, Umbrella, Duo, FirePower, FMC, ISE, CDO and Secure Network Analytics/Stealthwatch. You will take responsibility as the technical lead on customer projects and will be producing high quality design documentation when required within a given project or customer engagement. Working with your Team Leader … community, ensuring existing customers are getting the most out of their investments into Cisco Security solutions, and enabling the Sales community to grow the customer base. As Senior Security Architect - Cisco , you'll be responsible for: Helping to understand, scope and document customers' business and technical requirements. Producing BoMs more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … AWS Partnership available. You will be working for the AWS Practice which consists of some of the best Architects, DevOps Engineers and Consultants. The customer engagements are varied and the exposure to cutting-edge technologies is always present. You will work in a mixture of teams to deliver solutions more »

with a PM and BA. The business is a well known and respected retailer. They are a big brand name, leading their industry in customer engagement and rapidly developing a successful blend of physical and digital interactions. We are looking for Solution finders - experienced Digital Solution Architects with … a good understanding of retail, e-commerce, supply chain, logistics and customer service channels. The technology and skills required Understanding of Architectural Frameworks (e.g. TOGAF) Cloud technologies – IaaS, PaaS, SaaS (in any public cloud) Microsoft Azure such as Logic App, Functions, Data Factory, Event Grid, Microservice, APIs, Power Apps … and Office 365 Integration patterns (API’s, Microservices etc) Tooling (Postman, Swagger, VS Code) APTOS ePOS SAP Ecommerce (Sales Force Commerce Cloud) Customer Services (Sales Force Service Cloud) Payment (Ecommerce, Card Present, Credit Agreements, Gift Cards) Supply Chain (Infor, Manhattan etc) Work Force management (e.g. Day Force) Database Technologies more »

marketing initiatives. Test, implement and optimise digital search campaigns as well as paid social media campaigns across all areas of the business to drive customer engagement and ROI. Work on continuously improving paid advertisements by increasing CTR, quality score, conversions, conversion rates, and increasing ROAS. Landing page optimisation more »

your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal … processes, how to improve the software, what is urgent , what is an easy quick fix. Here is some more detail on the job: The customer success manager would involve travel in both the UK and Ireland. This would be a home-based/hybrid role, with occasional trips to … the office in the Halesowen. This customer success manager is working directly with clients doing customer success, or customer account management or customer relationship management, working with the clients and liaising with the support team. The sales team and the Implementation team. You will be making more »