1 to 25 of 29 Customer Experience Jobs in Berkshire

reduce support-related costs.. • Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience • Experience of working with and influencing various levels of management, building relationships and … Can demonstrate flexibility and agility to move between role types within teams. Job Description IT & Infrastructure Operations Performance Manager • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through more »

enabling data driven customer journeys. This role will include the support of these functions, working closely with the Omnichannel, Customer Experience (CX) and wider teams to ensure all requests and requirements from the business are dealt with in an efficient yet impactful manner. This is an opportunity … highly technical candidate used to working both at the front-end/backend of platforms, but also with a good degree of business partnering experience (project management). The position will be interfacing directly with stakeholders through a demand management platform, so any experience of this scenario would more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of … the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer satisfaction is enhanced through … aware of quality requirements Train Quality key professionals in best practices Work in close alignment with other Quality Leaders to ensure end-to-end customer experience improvement Provide operational leadership to the service organization Continuouslysearch for ways to improve the way we do business, deploy new initiatives, and more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

reduce support-related costs. Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance. Experience of working with and influencing various levels of management, building relationships and influence across … demonstrate flexibility and agility to move between role types within teams. Skills we are looking for? Reporting, scripting, tools such as Helix, Splunk, dynatrace Experience managing diverse teams Experience in IT architecture knowledge for Mobile comms (key applications and Infrastructure) Knowledge of matrix workings and limited in managing more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. • Setting up new customer accounts, providing support via telephone and email. • First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. • Managing and developing existing accounts. • Providing 1:1 training to new end users … Ensuring queries are handled and resolved in a timely and professional manner. YOU: • Educated to a degree level • Previous experience in a business environment. • Fantastic communicator, focusing on providing the highest level of client satisfaction. • Relish the challenge of working with major brands and technology clients. • An outgoing personality more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

BASIC QUALIFICATIONS Bachelors degree (or working towards a bachelors degree) Advanced proficiency in written and verbal English and local language Relevant experience in performing data analysis DESCRIPTION When you join Amazon as a Shift Manager, youll gain experience leading a large and diverse team to make sure your … team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes A day in the life Youll work shifts and be based at one of our … of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

plus comms – Hybrid working - SAAS/UCAAS/CCAAS A Berkshire based global technology company have an opening for an Account Manager with significant experience with Enterprise accounts to join them. You will be the single point of contact for all customer enquiries across key accounts and be … who have provided solutions to some of the largest organisations in the UK/world Key responsibilities of the role Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline … analysis. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Develop a portfolio of referrals more »

the office) Reading, Berks Is this the role for you? Are you looking for a new role within the Reading area? Do you have experience in billing, ideally within the Tech or IT sector? Are you available immediately or at short notice? If so, this could be a great … Operations Manager, you will ensure Billing delivery excellence particularly focusing on the implementation of efficient payments via portals with an emphasis on delivering positive customer experience. You support peers, leaders, sales, and other key stakeholders in delivering billing efficacy. You will be one of the main points of back … up for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Manage customer requests related to portals Refine and document end to end process and identify efficiencies for portal registrations. Partner with IT to drive system and process more »

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context: The People team are accountable for the management, welfare and wellbeing of all employees … working within MBNL, that enable Three and BT-EE to deliver best customer experiences. The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites … What we are looking for: A proven track record in Supplier Quality Assurance and/or Supplier Development Excellent interpersonal/communication skills. Proven experience in quality assurance, supplier audit and process analysis. Organised, analytical, and systematic in approach to work. Confident to challenge and resolve problems through to more »

Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do. Context :The People team are accountable for the management, welfare and wellbeing of all employees … working within MBNL, that enable Three and BT-EE to deliver best customer experiences .The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites … we are looking f or:A proven track record in Supplier Quality Assurance and/or Supplier Developm entExcellent interpersonal/communication skil ls.Proven experience in quality assurance, supplier audit and process analy sisOrganised, analytical, and systematic in approach to wo rk.Confident to challenge and resolve problems through to more »

in life management of site infrastructure to meet safety, service and deployment requirements and enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting into the MBNL Passive Infrastructure Design Team within the IMS Directorate, the M&E Design Engineer will drive … technology, and materials Good interpersonal skills. Problem solving and critical thinking. Computer literate for MS Word, MS Excel, Emails, MS PowerPoint. Significant infrastructure design experience with a Designer/PC. Ability to interpret and author documentation to a good standard. Construction knowledge/experience from a consultancy/ more »

to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of … Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every … within POR to assist and delight our customers. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The … company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms … Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you more »

for our customers’ needs. We pride ourselves on our channel support, including technical support, training, servicing and repair, and offer the largest multi-vendor experience centre in the UK. We are part of the Midwich Group- the UK’s leading trade-only distributor of technology solutions, who’s future … strategic importance where the successful candidate will be overseeing and enhancing our service centre operations, ensuring seamless service delivery, efficient repair processes and exceptional customer experiences. What you will be doing in this role Oversee the day-to-day operations of all service centres within Midwich, ensuring seamless service … delivery, efficient repair processes, and exceptional customer experiences. Lead the integration and optimization efforts for our support teams across all subsidiaries. Work closely with IT teams to customize the platform according to the unique needs of each business unit. Establish and maintain rigorous quality assurance standards for service delivery. more »

factory in Slough. The position will involve working closely with all departments and providing valuable technical support between suppliers, customers and internal stakeholders enhancing customer experience by developing a 'right first time/no-fault forwards, prevention-focused culture. You will be responsible for: Development and implementation of … quality planning. The Individual: We are looking for an experienced Quality Engineer with a Data-driven mindset capable of identifying trends and hands-on experience in working with international quality standards, compliances and systems. You will need to have: Education/Experience Engineering or an equivalent level of … qualification in a related field. Proven experience as a Quality Engineer in a manufacturing environment. Strong knowledge of quality management systems, tools and methodologies (e.g., Six Sigma, Lean Manufacturing, Statistical Process Control, and 8D). Excellent problem-solving and analytical skills, with the ability to identify root causes and more »

are constantly working to provide clients across the UK with the best audio-visual solutions. They work with exciting well-known brands to broaden customer experiences with the sole purpose of changing the way people work and communicate. The Role The Service Coordinator plays a vital role in ensuring … seamless technical support services and maintaining strong customer relationships. Our client is responsible for managing service callouts, coordinating technical visits, and overseeing the administrative aspects of service contracts. The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. Key Responsibilities Service … Coordinate with customers to manage and ensure smooth execution of service visits. Ensure engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated more »

Post-Sales Technical Consultant Document Solutions | ECM | SaaS WFH with travel to customer sites throughout the UK & Europe Up to £40,000 + company car scheme + further benefits We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated … their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe. Post Sales Technical Consultant Position Overview: We … successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs. Responsibilities of the Post Sales Technical Consultant: Serve as the primary technical point more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

award-winning tech & services company, who provide software, data, and Call Centre services to global companies. This is a fantastic opportunity for an outgoing, customer-focused individual. THE ROLE: As an Account Manager, you will be responsible for providing a fantastic customer experience, providing 1st line support … to new and existing clients. * Setting up new customer accounts, providing support via telephone and email. * First point of contact for clients, providing support on a broad range of queries, including application set up, device configuration. * Managing and developing existing accounts. * Providing 1:1 training to new end users. … Ensuring queries are handled and resolved in a timely and professional manner. YOU: * Educated to a degree level * Previous experience in a business environment. * Fantastic communicator, focusing on providing the highest level of client satisfaction. * Relish the challenge of working with major brands and technology clients. * An outgoing personality more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

to Cash function, particularly focusing on the implementation of efficient payments through multiple portals (Ariba, Tungsten, Coupa etc.) with an emphasis on delivering positive customer experience. The role is Hybrid, with regular working days onside on Tuesday, Wednesday and Thursday with scope to work remotely the other days. The … for the Billing Manager and typically work on the more complex billing opportunities, and complications within automated and portal payment systems. Key areas of experience for this position is going to include: Experience in 3rd party portal infrastructure, portal payment systems, Billing, process automation. Responsibilities include: - Manage customer … Desk, GIS and Finance Teams to maintain accurate and timely records for portal customers. - Work with customers to resolve portal related escalations and ensure customer regulations adhere to legal requirements - Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and more »