1 to 16 of 16 Permanent Customer Experience Jobs in East Sussex

team activities. Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within … respond to inquiries, and proactively identify potential issues and risks Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth Identify opportunities for upselling and cross … as well as Cloud9 Contract requirements Support onboarding and training of clients in the use of our systems as well as our CST processes Experience Required: Excellent communication skills, both written and verbal Strong problem-solving skills and a proactive approach to identifying and resolving issues Positive, can-do more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … outstanding service, and unrivalled expertise to Card Members seeking leisure or business travel, as well as a variety of lifestyle services. The Global Digital Customer Experience is a strategic focus area for growth within Travel and Lifestyle Services and there is significant continuing investment to transform and optimize … that will design, develop, test, solve, debug, deploy, document, and ensure reliability and availability for the software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications. Technology design considerations would include usability, navigation, SEO-friendliness, a responsive more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Amex FlexWe back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex … innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.American Express Payment Network platform authorizes and processes the company’s customer card transactions. The Payment Network platform is the critical back bone for American Express card transactions and is a near real-time, low latency more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »

you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.We are focused on providing the best customer experience everyday through a differentiated set of products and services. With … complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interestsAbility to communicate complex technical solutions & processes to a wide variety of audiences Ability to synthesize customer feedback, industry trends, regulatory requirements, and future-focused business needs into a well-prioritized, executable product roadmapKnowledge of the global privacy landscape strongly preferredAbility more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … locates with the Software Engineering Teams providing turn-key scalable data, data architecture, and database engineering solutions. American Express is also improving the developer experience where they can perform self-service using the automation tooling which the Director will be developing. Key Responsibilities:The successful candidate will bring solid … leadership to cross-functional teams while serving as the primary point of contact from inception to delivery for database needs. The candidate must have experience with CI/CD, DevOps, and Automation while the database components are rapidly being transformed to be deployed similar to application code. The Engineering more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … development. Find your place in technology on #TeamAmex.This position is an opportunity for a Senior Engineering Manager to join one of our front-end experience teams; working on solutions for both Cardmembers and their friends. We are looking for an experienced leader with front end knowledge to manage and … themFacilitate regular 1:1s with the Junior Engineers in their team with an emphasis on establishing a regular feedback loopMinimum QualificationsSignificant years hands-on experience with front end JavaScript libraries/frameworksProven years working as a people mentor/coach Understanding of common Node packages and their uses e.g. more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like … critical strategic initiatives for the International Consumer and OPEN businesses. We are seeking an experienced Quality Assurance Engineer with test strategy, management and automation experience to join our team in Burgess Hill.Our Quality Engineers understand that “good enough” is never enough. They strive for the highest levels of quality … environmentIdentify opportunities to adopt innovative testing technologies and techniquesMinimum Qualifications:University Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferredSignificant experience and proven skills in quality and test engineering in the Financial industry specifically the Credit Card Domain with more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … latest advancements and trends in data science, machine learning, and artificial intelligence, evaluating their potential impact on the organization's data strategy.Minimum Qualifications:Previous experience in a Data Science or Machine Learning based role.Expertise in machine learning, statistical modeling, and sophisticated analytics techniques, with experience in areas such … as regression, classification, clustering, time series analysis.Relevant work experience with natural language processing projects and hands-on experience with techniques like POS tagging, NER, word2vec, document classification, sentiment analysis etc.Proficiency in Python & SQL.Strong business acumen and the ability to translate business objectives into data science initiatives and actionable more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team.Technical competence, comfortable working and conversing in a technical environmentStrong interest in balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skillsThe following experience and knowledge will be well considered:Experience in developing new products, establishing and leading detailed product roadmapsStrong competence in network and payment technology … network specifications, core systems and processes, ideally including new payment capabilities and trends.Program and Project management experience, leading sophisticated projects across multiple teams and geographiesAn understanding of network policy, and how that policy governs operational capabilities and process.An understanding of how network partners are connected to and configured on more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … team is on a mission to completely transform the issue management function and introduce industry leading capabilities in this space that will create better customer and colleague experiences.In this role, you’ll be leading the technical development for our initiatives with a focus on getting results quickly while building … drive software maturity and practices.Drive the team’s technical improvements and roadmap.Nurture an environment of continuous engineering improvement through mentoring, feedback, and metrics.Minimum QualificationsLeadership experience in a complex technical environment and/or comparable experienceSignifannt years of proven experience in Java, REST APIs, Spring Boot Framework, ReactJS, Redis more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … Enterprise Digital Experiences Team (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling … development for core mobile and web experiences, plus the personalization products that power them. Our vision is to create the World’s best digital Customer experience.We are looking for a Senior Manager, Strategy and Planning who will play a critical role in assisting the VP of DCMX and the more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … developing the skills of digital product managers and owners Minimum QualificationsDemonstrated understanding of the techniques and methods of modern product discovery and product deliveryDirect experience in Financial Digital Product Management through the whole lifecycle of a product – ideation to monitoring customer product usagePreferred QualificationsDeep understanding of Agile methodologyQualificationsWe more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels more »

Hybrid/Remote . A fantastic opportunity to join this entrepreneurial and forward thinking travel business where you will be responsible for optimising the customer experience and commercial opportunities through the development, implementation and utilisation of Online Tools. Product Manager Responsibilities Implementing new online booking tools into the … on travel and sustainability. Support with the implementation of CRM tools where they integrate with client/online booking tools. Product Manager Skills Required Experience working with travel technologies and an understanding of GDS, PNR's, the use of API's and mid-back office applications. At least … booking from reservation and invoice to payment and reporting. Analytical and commercially astute. Excellent communicator. Product Manager Additional Details A competitive salary dependant on experience to be discussed on application Ideally a hybrid role from West Sussex offices but remote working may be considered for someone with the right more »

building excellent relationships with future prospects and detailed qualification for leads that meet criteria. You'll be great in this role if: - You have experience in Sales - You have a high level of accuracy and pay attention to detail - You have excellent communication skills - You are aware of market … training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We more »