1 to 25 of 45 Permanent Customer Experience Jobs in the East of England

Head of Customer Experience & Insight (Social Housing) Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary £75,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a Head of Customer Experience & Insight to oversee the Customer Experience Team, which includes customer engagement and insights, complaints and the contact centre. The main focus of this role is to drive excellent performance and promote colleague development. The candidate will be responsible for improving and expanding the use of customer profiling and segmentation to ensure … the delivery of customer-centric services and engagement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house more »

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer: Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer: Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

Customer Experience Officer Summer/Student Placement Pay: £11.98 per hour, 37 hours per week Location: Stowmarket - office based only Length: from 24th June till 20th September (dates can be negotiable) Do you possess excellent customer service? Are you looking for a work placement during the University … summer holiday? Opus People Solutions are recruiting on behalf of Suffolk County Council for temporary Customer Service Advisor to join their busy Customer Service team based in Stowmarket. Your main responsibility would be handling contact and assisting customers, predominantly parent and carers via telephone and email relating to … scope of covering administration tasks where required. This is very busy; target driven environment and you will be responsible for providing a first-class customer service to all residents by having excellent communication skills which require a good tone of voice, excellent listening skills, patience, and the ability to more »

It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device! What You Can Expect Type - FTC until … Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes. … Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. Experience of creating more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

Customer Success Manager Hybrid | (3 Days in Office) Locations/Salary Rickmansworth, UK/UP TO £70,000 DOE Chicago, USA | St Louis, Missouri, USA/UP TO $115,000 DOE A Customer Success Manager is required to join an award-winning dynamic workplace technology company that provides … comprehensive platforms designed to deliver actionable workplace insights. Their platform includes real-time analytics systems, workplace sensors, employee experience apps, signage solutions, and space management tools. The Role Looking for a Customer Success Manager with a strong technical background! You will be responsible for crafting and implementing a … company’s products, utilising data analysis and collaboration with internal teams to enhance their experiences. You will drive improvements in product support and overall customer satisfaction by handling feedback and complaints and collaborating with account managers to achieve planned growth by maintaining high levels of client contentment. Some of more »

. We are looking for someone to show great passion and care for our retailers and colleagues, wanting to provide them with a great customer experience when they are having technical difficulties, and at points, to be the voice of the retailer. What will you be doing? This … technical development of the people within the team, creating an environment where commitment and morale are high. What would we like from you? Previous experience of managing a team of Support Analysts Proven experience of demonstrating team performance, and driving improvements, through accurate MI reporting and KPIs Experience of querying and analyzing data to determine product heath and trends Experience supporting a complex enterprise environment, ideally within a Windows and SQL Server environment, and experience of connected retail devices A logical approach to problem solving and the ability to coach/mentor/direct others more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

this, we are seeking a dynamic Pre-Sales Engineer/Project Manager . In this role, you’ll play a crucial part in managing customer engagement, demonstrating our market-leading product, and driving financial growth. Job Description: As a Field Application Engineer/Technical Project Manager , your primary responsibility … will be to plan and manage customer trials, pilots, and demonstrations. These activities support the company’s Business Development objectives. Your tasks will include: Introducing the System: You’ll introduce our RFID system to customers, ensuring they understand its capabilities and benefits. Site Planning: Collaborate with customers to plan … of the system. Performance Optimization: Continuously optimize the system’s performance, analyzing results in detail. Additionally, you’ll work closely with our Engineering and Customer Experience teams. Your goal is to ensure that the product performance and functionality align with customer requirements. Whether in the lab or more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

tables essential for growth in marketing. This includes evolving our data structures and managing inclusion/exclusion rules to drive automated nurture throughout the customer lifecycle. Your knack for data management and analytics will be key as you oversee the collection, management, and interpretation of marketing data. You'll … ll ensure best-in-class data hygiene, building automated databases for both acquisition and retention efforts. This will enable accurate contact data across various customer roles, optimising our outreach strategies. Process optimisation will be second nature to you. Constantly assessing and refining marketing automation processes for greater efficiency, scalability … driving strategic growth through data-driven insights and operational excellence. You'll be a key player in shaping our organisation's marketing effectiveness and customer experience journey. Culture & Benefits We have a strong vibe and are all about that autonomous, dynamic energy! We're the captains of our more »

tables essential for growth in marketing. This includes evolving our data structures and managing inclusion/exclusion rules to drive automated nurture throughout the customer lifecycle. Your knack for data management and analytics will be key as you oversee the collection, management, and interpretation of marketing data. You'll … ll ensure best-in-class data hygiene, building automated databases for both acquisition and retention efforts. This will enable accurate contact data across various customer roles, optimising our outreach strategies. Process optimisation will be second nature to you. Constantly assessing and refining marketing automation processes for greater efficiency, scalability … driving strategic growth through data-driven insights and operational excellence. You'll be a key player in shaping our organisation's marketing effectiveness and customer experience journey. Culture & Benefits We have a strong vibe and are all about that autonomous, dynamic energy! We're the captains of our more »

The role liaises closely with the team of software engineers, acting as the quality champion. This role has a direct impact on the GHX Customer Experience, by allowing a smooth software product implementation and functioning for GHX customers. Your profile: Above everything, you will have the desire to … succeed and demonstrate the enthusiasm and energy to inspire and influence those around you. Continuous learning will be part of the experience with us so we don’t expect you to arrive knowing everything, but the following competencies will enable you to be successful in this role: Up to … years’ experience of commercial software development Proven ability to provide test coverage of APIs and User Interfaces in a fully automated manner Technical Requirements: Knowledge of a programming language such as Java/Javascript Experience of working in an agile environment and comfortable working in short iterations with more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Peterborough with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab Playwright … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Peterborough with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab Playwright … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

Excellent development opportunities £27000 + outstanding benefits Peterborough base with hybrid working Are you a recent graduate in Science or have relevant science discipline experience? Come be a part of Veolia Water Technologies and Solutions’ Graduate Program and kickstart your career with one of the best Graduate Programs available … of the business with standard product support. Projects (50%): Participate in the Graduate program and P&S Continual improvement themed projects aimed at improving customer experience, standardization of products, and business operations. What background would be ideal in this Graduate Commercial Engineer/Project Manager role? Degree in more »

reputation as an employer, with many long-term employees and an employee engagement score of 88%. Our mission: To deliver an outstanding client experience every day, by creating a great place to work. What could you learn? We have our own, bespoke, City and Guilds accredited training centre. … to communicate effectively with a wide variety of people at different levels and will understand the importance of and be able to demonstrate excellent customer service at all times. What do you need to have? A practical mind with building site experience would be an advantage, but is … the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete an advanced DBS check. We strictly follow the DBS code of practice and more »

be required to give our clients the best quality service. This role is focused on the Healthcare and Scientific Research market. You'll have experience supporting customers with the installation and maintenance of their biosafety airflow cabinets and be interested in learning to support other types of laboratory equipment. … travel to into London, Cambridge and Oxford as well as elsewhere across the region. At times there may be a need to travel to customer sites outside of this area depending on your work schedule. A car will be provided along with necessary tools and IT equipment. Key Responsibilities … documents (installation manuals, maintenance manuals, etc.) Complete required service documentation to the required level. Complete call reports. Work within a team to provide best customer experience, communicate with our Service Office team daily Maintain car stock inventory of spare parts Following Health and Safety Procedures Perform other duties more »

digital platforms, including eContracts, eSignature, Digital Document Management, Vehicle Data & Residual Value Services used by other product teams to create seamless end-to-end customer journeys.🚘💓 You'll work with a global team in a complex and matrixed environment to deliver innovative digital solutions that make the commercial customer experience across European markets easy and enjoyable. 👪 🔎 So, who are they looking for?.... Proven experience as a Product Manager in tech driven, product-led businesses. Desire to make an impact and take initiative A desire to work with "the engine under the hood" 👉 What's in more »

Complaints Handler/Customer Engagement & Insight Officer Hemel Hempstead (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join … our Customer Services department. As a crucial member of the team, your main responsibilities will be to manage complaints, ensure compliance with the Housing Ombudsman Code of Complaints, and identify areas for improvement based on feedback and customer satisfaction. Thrive is proud to deliver flexibility for employees to … out to ensure consistency and in line with Thrives complaints policy. Identify improvements and lessons learned from feedback and monitor delivery. Scrutinise and summarise customer feedback and produce reports which highlight trends and lessons learned for Leadership Team. Updating and sharing complaints dashboards with the business to ensure complaints more »

As our Online Product Merchandising Assistant, youwill be responsible for adding, updating, and maintaining existing products online and ensuring accuracy to ensure the best customer experience. Key Responsibilities of our Online Product Merchandising Assistant: Being responsible for uploading new products and assets via a Content ManagementSystem and other systems more »

About Optoma A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners … business stakeholders to understand their requirements, priorities, and challenges. Advocate for the adoption of technology solutions that drive business value, improve efficiency, and enhance customer experience. Implement processes and procedures for managing changes to applications, including software updates, patches, enhancements, and migrations. Minimize disruption to business operations while ensuring … for money is obtained. Support teaching and learning by providing technical assistance to staff, particularly if any equipment malfunctions. About You Key Skills and Experience Essential : Bachelor's degree in Computer Science, Information Technology, or a related field. Experience as an Application Manager or similar role, with NetSuite more »

to develop eCommerce sales growth, looking to find and onboard new eCommerce customers. * Maximizing of eBay selling opportunities and maintaining satisfaction score. * Providing excellent customer service to enhance customer experience. * Managing the day-to-day running of the Parts Sales team, including workload and people management. * Managing all … part sales, warranty & postproduction. * Developing professional and productive relationships with customers, colleagues, and suppliers. Applicants must have: * A minimum of five years Business development experience, specifically working on online marketplaces, social media etc * Entrepreneurial flair to identify new business opportunities * A positive attitude with excellent communication and customer more »