1 to 25 of 74 Customer Experience Jobs in London with Remote Work Options

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

UX Writer needed to join our dynamic cross-functional product creative team, collaborating with experts in CX, UX, UI, Research and Service Design. The opportunity: This is an exciting role where you’ll get to write and script the customer experience in response to customer and business … needs. We’re looking for someone who loves finding ways to solve challenges and improve the customer experience with content. Automotive experience is an advantage. You will help to define and implement content strategy, shape and guide tone of voice for our clients and use research to … create compelling content. You’ll play a vital role in helping us to define our own content strategy, as well as influencing the user experience, and evolving tone and content for our clients. What you’ll be doing: Shape the product experience through tone of voice and language. more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

Builder.ai is looking for a Customer Product Owner - "Productologist" to join our Delivery team in London in a full time role working in a hybrid capacity with 3 days spent in the office. About Builder.ai We're on a mission to make app building so easy everyone can do … bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild About the Role Productologists at Builder.ai play a key role turning our customer's dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating … guiding and advising on the use of our reusable code Blocks to develop the customer's app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer more »

business in London. The successful candidate will be responsible for managing the performance of the e-commerce platform. This role will involve optimising the customer experience, managing pricing and promotions, and carrying out various administrative tasks to ensure the smooth running of e-commerce operations. Key Responsibilities: • Manage … and maintain the company's e-commerce platform • Develop and implement strategies to optimise the customer experience, increase conversion rates, and drive sales. • Regularly review and analyse website and ticketing platform performance to identify areas for improvement and optimise conversion rates. • Collaborate with marketing and creative teams to … ensuring they are accurately reflected on the website and other sales channels. • Ensure compliance with data protection and privacy laws in the management of customer data • Stay up to date with e-commerce industry trends and best practices and make recommendations for improvements to our platform. • Manage and maintain more »

Customer Success Manager – Graduate Considered A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of … the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology. Location: Central London– Hybrid – 3 days on site Salary: £30,000 - £32,000 + healthcare, pension etc. Requirements for Customer … Physics or similar At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV). Excellent customer-facing skills - you should have previously held a role where you have dealt with customers A motivated self-starter with a problem-solving attitude more »

agency or client-side background looking to take on a new challenge and be the secondin command for a creative function? Have you got experience managing or mentoringa team? Have you had experience managing a varied workload of design tasks including Animation? Then this role could be for … the team due to an increased workload and a fantastic 2023. They had a record-breaking 2023 and 2024 is focused on growing their customer base on a global basis, they are currently in multiple regions such as the UK, EU, US and South America. This role will be … for leading a team of Digital Designers (2) and focusing on the management of all BAU Digital activities. As they focus on growing their customer base they need to make sure customer experience the brand in the right way so they want tofocus on landing pages, banners more »

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in … models, and technologies to determine opportunities and threats for the business now and in the future. Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape. Use your knowledge and experience to provide recommendations considerate of other stakeholders. Your Profile Key skills …/knowledge/experience: Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and more »

so homeworking, working at the HQ Experience as Transition Manager Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the … Clients Domain Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity … and management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. more »

Job summary The Staff Experience team area pleased to welcome applications for the role of Staff Experience Administrator. The role is permanent, full-time, with flexible working as an option and can be a hybrid of on site and remote working. The Staff Experience team are seeking … an outstanding candidate, to join our exceptional team to provide project support for the delivery and implementation of our many Staff Experience projects/initiatives. The successful candidate will have regular contact with staff across all our sites and will be involved in the delivery of projects such as … Excellence Awards, Long Service Awards, Staff Lottery, Credit Union, Staff Benefits, the Be Well wellbeing programme, NHS staff surveys, Wellbeing champions and other staff experience initiatives. Regardless of whether your background is in healthcare, the wider public or the private sector, you will be experienced in supporting the delivery more »

should be a determined and hungry problem solver who enjoys finding solutions to electro-mechanical and robotic issues with a keen focus on the customer experience, willing to make a decisive impact on the success and expansion of a company that innovates in a sector that is in … below the key responsibilities of the position : Performing scheduled systems monitoring via alerts and dashboards monitoring. Carrying out maintenance during monthly visits to different customer sites across the UK and mainland Europe. Undertaking complex diagnostics using specialist software tools, including pre diagnostics , which involves discussing client issues with them … with the team in the UK office and throughout Europe, sharing knowledge and discussing client issues. Maintaining a positive company image maintaining a professional customer-oriented image. Requirements A degree , HNC or HND/vocational training or relevant work experience in Electrical/Electronics/Electromechanics. Ability to more »

Adobe Experience Manager - Developer AEM, AEM Site, AEM Assets, Java, JavaScript, CX, UX, UI UK wide - Work from Home, Fully remote working @mecscomms is recruiting for a remote based, home working Developer, on Adobe Experience Manager (AEM) cloud application platforms. The role will build innovative AEM solutions & deliver … End technologies such as HTML5, CSS3, JavaScript, & jQuery, I'm keen to hear from you. Position: Software Engineer, Developer, Application Developer, Software Design, Architecture, CX, UI Purpose: Develop cloud applications & systems capability which enables the delivery of personalised marketing experiences, to individual audiences across various multimedia channels. The role will … . Technology: Adobe Experience Manager (AEM) including; AEM Site, AEM Assets, Forms, Guilds, Screens etc. HTML5, CSS3, JavaScript, jQuery, Java/Groovy programming, CX, UX, UI Location: Fully remote! Anywhere UK. Work from home Nature: Permanent, Full Time Hours: Monday - Friday 09.00 -17.30 Salary more »

a React Native Developer to make a huge impact on their projected growth and delivery of their mobile app. Key Skills: Strong React Native experience Strong Mobile experience - iOS Extensive experience in contributing to the frontend as well as the mobile side using JavaScript and React and … TypeScript You have a product mindset and care about the customer experience Comfortable working in a small engineering team with appetite to double in size Confident working across: React Native, Swift, iOS, TypeScript, React and JavaScript Requirements: Comfortable rolling out mobile app projects successfully Spearhead software system design … adherence to industry best practices Team player - Start up environment being a collaborative individual being versatile Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest on voicing their opinion on the mobile app more »

a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. Ideally in higher education but this is not … Centre Director to have: Proven track record of success in direct to consumer/D2C/B2C digital sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong … leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service/contact center/customer experience software and platforms Experience in digital learning, education and/or higher education would be ideal but not essential Why more »

in deposits within the first two years, we are on a strong trajectory for future growth. We are seeking an experienced, solution-oriented, and customer-focused individual who thrives in an agile environment. The successful candidate will play a pivotal role in defining the Payments Experience product roadmap … overall business objectives. Join a leading global financial institution with a strong foundation for future growth Play a key role in shaping the Payments Experience product roadmap Work within a diverse and inclusive team passionate about new technology What you'll do: As our Payments Product Manager, you will … will lead one of our major front-end squads while also partnering with our European Expansion squad. Your role will involve defining the Payments Experience product roadmap, managing the in-market product, driving alignment with partner teams, and demonstrating an experimentation mindset. You will also ensure adherence to regulations more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

improve lives through digitally enabled care for our community. Our purpose drives us as we strive to realise a connected and improved digital health experience for all. By providing software products, solutions and platforms, we work with care providers in primary, secondary and system level healthcare settings to connect … primary point of contact for relationship management, providing essential information, conducting product demonstrations, and understanding and escalating risks and impacts to ensure a positive customer experience. The role will initially be focused on Helix Products, which are market leading solutions which support Primary Care through technology. The primary objective … of this role is to create customer satisfaction that fosters brand loyalty and establishes true partnerships moving forward. You will work closely with Product Management, providing feedback and support for specific Helix products to both internal and external stakeholders. Key Responsibilities The role requires the post holder to: Customer more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »