51 to 75 of 92 Customer Experience Jobs in the Midlands

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

based at our site in Warwick. Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world-class consultants enable organizations to realize the … stakeholders (internal & external) to support in scheduling of project meetings Other administration activities as required in order to ensure project & operational excellence Knowledge/Experience Strong experience in a project coordinator or PMO role with senior management Thorough understanding of the principles of IT service delivery and project … of new software tools to manage the delivery Good communicator with ability to provide detailed and concise progress reporting internally and to the customer. Experience in customer facing environment. Good project management skills, especially project planning and reporting Knowledge in project management methodology Knowledge in project management tools more »

covering everything from connecting to the grid through to CRM systems. As a Junior Software Engineer you'll join an Agile team within the customer experience division with a focus on designing and developing onboarding systems and portals. You'll be working with a modern tech stack, with more »

been with us for over a decade and some have been with us since the beginning (20+ years). Our industry-leading support and customer experience are underpinned by our core values of integrity, transparency, and reliability. more »

Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. more »

the office, 2 days WFH) Salary: £63k - £73k + bonus + benefits Do you want to work for a business that puts governance and customer experience at the heart of everything it does? Or perhaps you feel undervalued in your current role and would love to join an … procedures and contribute to the identification, assessment, communication, tracking and reporting of conduct regulatory change matters facing the Bank. You’ll have gained previous experience in a Compliance Manager role within the banking or mortgage arena and will have a very strong working knowledge of relevant regulatory requirements. It … s important that you have experience of leading and contributing to Compliance projects and that you possess excellent stakeholder management skills. Interested? Click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on more »

and want to use innovation in the IAM space to drive business growth by connecting their products to the identity of their customers! With customer experience at the forefront of their journey, this role will play a key part in bringing together all aspects of identity across the … more hands off/strategical role and focus more on innovation across a household name! Candidate's must have: Background in technical identity roles Experience designing and configuring identity platforms Operated at strategic level Contributed to the design and execution of identity strategies whilst thinking about the future of more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire more »

to provide overall supply chain solutions to eliminating the geographical barriers of cross-border e-commerce, reduce the distance of international supply chains, improve customer experience and sellers market competitiveness, and truly achieve online transactions without borders. more »

fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspe... APCT1_UKTJ more »

ll be responsible for the development and delivery of the conversion rate optimisation (CRO) and analytics strategy. You'll have solid CRO and analytics experience in an ecommerce environment; experience shaping CRO strategies in a multichannel marketing mix business. This is a blank canvas to accelerate eCommerce growth … the future of our analytics and measurement as we grow the business into new markets and expand our marketing mix, you’ll have the experience of maturing ecommerce business decision making based on solid data and insight. About us: Get Laid Beds was founded in Leicestershire in 2012 with … learn at pace Collaborate across functions to implement experiments, establish statistical significant learnings and industrialise into a permanent state Work with engineers, designers, developers, CX to build top-notch digital experiences Hands on a solid experience with Google Analytics, Post-Hog (or similar A/b testing tools), CRM more »

championing digital data and producing insights which will be crucial in enhancing the understanding of digital and onsite performance, whilst driving digital effectiveness and customer experience. This is a new role for the business due to continued growth, you will have the chance to work with latest tech and … tech/digital transformation. The business in an award-winning travel company, delivering authentic experiences, and they hold an outstanding reputation with a loyal customer base. The purpose of the team is to deliver high quality, actionable insights which can be used to drive commercial decision making. The Web … on web, providing data and analysis which will push forward the digital performance and overall strategy. Web Analyst Responsibilities: Understanding the end-to-end customer journey, from online and offline – providing a holistic view of the customer base and their behaviors Monitor on-site performance, reporting on engagement more »

to everyday users. Delivering in a fast-paced environment and performing tasks alone or as a part of a team always ensuring a positive customer experience. Each member of the team is an ambassador for the company, and our client strives to always offer the highest levels of customer … Take responsibility for own learning and development, managing time appropriately to build knowledge of product and use, requesting any training requirements. Meeting internal and customer service levels. To work collaboratively within the Team by supporting colleagues giving advice and assistance where sought, and communicating in an effective manner. Required … Skills & Experience Minimum GCSE English and Mathematics grade C or equivalent. A Level or equivalent in IT or able to demonstrate competent working knowledge/experience working with computer systems, operating environments/Microsoft Applications. Experience : 2 years minimum as a Software Test Engineer or a similar more »

have continued to drive growth for clients around the world by creating tomorrow’s technology, solutions, and services to modernise today’s businesses and customer experiences. By connecting merchants, banks, and capital markets, they use their scale, apply their deep expertise and data-driven insights, innovate with purpose to … and CASS committee. with finance team members and wider teams to ensure and improve effectiveness of CASS reconciliation processes, procedures, and controls. Skills and Experience: Client money reconciliations experience A good awareness of FCA handbook, including CASS 7 rules, involvement in preparation of CMAR and CASS resolution pack. … Quick learner and can hit the ground running. Experience with reconciliations technology solutions, ideally Intellimatch (Desirable) A background in investment platforms and products, such as ISAs Attention to detail, analytical with strong Excel skills. Degree in Finance, Accounting, Economics, or other quantitative discipline The successful candidate will be a more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience.ResponsibilitiesManaging and supporting suppliers for successful Supplier Launch readiness for all new model activitiesImplementing and managing advanced product quality planning (APQP) methodologies to anticipate … and conform to IATF16949 and ISO9001 standards.Essential SkillsBachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent disciplineMinimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier SupplierKnowledge of Manufacturing processesKnowledge and more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience. Responsibilities Managing and supporting suppliers for successful Supplier Launch readiness for all new model activities Implementing and managing advanced product quality planning (APQP … IATF16949 and ISO9001 standards. Essential Skills Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent discipline Minimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier Supplier Knowledge of Manufacturing processes more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring employees … to changes in a fast pace working environment Excellent communication skills, be able to communicate at all levels, both with internal and external customers Experience in working with Microsoft Outlook and various Microsoft Office programmes Desirable Criteria: Previous experience in providing HR administrative support Broad knowledge of employment more »

Responsible For: Retail Sales Development, Commercial Sales Development, Retail Marketing, Retail Assets. Retail & Commercial Product Selections. Preferred Candidate Background: Pride yourself on your relentless customer focus and understanding of the ever-changing retail landscape? Looking for a role where you can work cross departmentally, build strong relationships and trust … sales revenues from our 11 Retail Stores across the UK (plus occasional EXPOs and pop ups), implementing our vision of delivering a first-class customer experience. This senior management role will also work closely with the Retail Operations Manager to ensure strategic, operational and commercial objectives are met, and more »

85K + Excellent Benefits Location: Hybrid working and 2 days per week in Birmingham - UK based role Are you an IT Procurement Manager - with experience of delivering complex IT sourcing projects across a breadth of categories? This role offers the opportunity to play a key part in a major … organisation's IT Transformation journey, within Customer experience. Role: Key to your success in this role will be the ability to develop key stakeholder relationships with the IT community, positioning Procurement as a "value-add" business partner. Ultimately, you will be tasked with driving commercial value across a broad … team Be results driven with a track record of achievement while adaptable in the face of adversity Familiar with operating in a regulatory environment Experience: Excellent IT Procurement experience, with some Software experience (SaaS, PIaaS, Cloud, IT Services) Strong Stakeholder Management ability to a senior level. Ideally more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

a fantastic opportunity for a data professional to join a dynamic and growing team, where you will be responsible for spearheading data initiatives across Customer Analytics, Marketing, Insights, Data Science and Research. The Company Our client is a subscription-based consumer technology brand, that is growing year on year. … position will help pioneer this from a data perspective. The Role As a Director of Data, you will be responsible for: Leading teams across Customer Insight Analytics, Engineering, Data Science and Research. Champion data initiatives across marketing, commercial, product and customer experience. Lead the team from a personalisation … and product enhancement perspective. Skills & Experience To be successful in this role, you should have experience: Managing large-scale, successful B2C data teams. Prior experience working in a consumer-tech environment. Managing teams and initiatives across Insights Analytics, Data Science and Engineering. What's on offer Base more »

your mental wellbeing approved by the NHS My Eva – an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including – Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice … to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st … forward change at Buzz’s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with more »

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should have … excellent knowledge of customers and processes, significant pension administration experience, good understanding of pension provision and legislation, a methodical approach to routine work with a high regard for accuracy and detail, self-drive and ability to motivate and support others, and effective written and verbal communication skills. If you … FA1/FA2 (Life Office Administration) or PMI CPA/CPE (Pension Administration/Essentials) qualifications, MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential … Criteria: • Previous experience in a Credit Control role gained within a fast-paced organization. • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem-solving skills • Advanced competency with more »