21 Customer Experience Jobs in the North West with Remote Work Options

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

As a Strategy Director at Havas Lynx Group you will lead the Customer Experience strategy team, in collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in … tactics that meet an experiential need. It's a leadership role, and will involve managing a small but growing team with varying levels of CX experience. The job of the CX strategy team is to get a deep understanding of the journeys that our patients and doctors are on, spot … might be anything from a website, to an event, to an app. From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines. You more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

commerce activities across our brands. This includes day to day website activities & product management The roles aims to increase online revenue and improve the customer experience in line with our organisational goals. Duties: - Develop and execute e-commerce strategies to drive online sales growth - Manage and optimise our … e-commerce platform, ensuring a seamless customer experience - Monitor and analyse key performance indicators (KPIs) to identify areas for improvement - Conduct market research to identify trends and opportunities in the e-commerce industry - Collaborate with cross-functional teams, working with the Digital Marketing Manager for SEO/SEM … commerce platform - Perform competitor analysis to stay ahead of market trends, ensuring brands maintain a competitive edge in the e-commerce landscape Skills: - Previous experience as an E-commerce Manager or similar role - Strong understanding of e-commerce platforms (Magento platform experience is essential) and technologies - Proven capability more »

performance and digital campaign optimisation. Using multiple complex data sources, your primary goal will be to identify opportunities to boost online sales and improve customer experience through proactive actions and outcome monitoring. You will manage the day-to-day trading activity across several DTC websites across the Fanatics … International portfolio across key international markets delivering against customer expectations and meeting business performance KPIs such as increasing visitor conversion and reducing basket abandonment. A key part of trading the websites is understanding the website performance. You will use analytics tools to monitor performance of all the key elements … product profitability levels across the course of a season. Using analytics and our in-house reporting platform to gain a strong understanding of the customer journey to optimise sales, measure performance & define promotional strategy. Regular reporting of site’s overall performance in terms of KPIs: Net Demand, GMM, Conversion more »

Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives … back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT … out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »

service Pension scheme & Life assurance Great online training academy Employee focused company with progression opportunities As an Internal Sales Person , you will provide excellent customer service to our key customers over the phone and via email to drive customer loyalty . You will be managing the sales activity … processing orders and utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience. You will also use your great communication skills to coordinate with our branches and engineers to ensure a smooth installations process. Internal Sales Person - Background, Experience & Attributes desired: Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality) Electrical knowledge is essential Experience of working within a sales/target driven role To be customer centric with a customer service background To demonstrate proactive sales via phone, face-to more »

be responsible for: You will work alongside our team of UX Designers, Graphic Designers and Content Creators within the Marketing team to create a customer experience to be proud of. You’ll be involved in a huge range of projects, including website design and content, the App, social … guides, and any other areas that need to have the stamp that you’ll help to develop. The Digital Designer will have the following: Experience creating pixel-perfect designs for the web and apps in Figma, Sketch, or similar applications. Experience using the Adobe CC suite of applications … especially Photoshop and Illustrator. An up-to-date portfolio of your best work. Experience in developing web/app design concepts from start to finish – ideation, workshops, wireframing, prototyping, and hi-fidelity mock-ups, all the way through to development, QA, and sign-off. Able to liaise and develop more »

UK Estate Agencies through world-class technology. If you join us, you’ll be helping to improve the property industry for everyone. As a Customer Success Associate you’ll be ensuring our customers are getting the most out of our award-winning prospecting tool, Spectre. You’re a real … right in! A bit about you… You come from either an Lettings Agency or Estate Agency background You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written and spoken English) You're a resilient, motivated, self-starter, with … highly organised with exceptional attention to detail You have strong IT-literacy Here’s what you can expect to be working on as a Customer Success Associate at Street Group You have strong IT-literacy Supporting our clients to achieve great results with Spectre; from on-boarding new customers more »

the business that interfaces with all departments along with both vendors and customers. “a great place to work, a great place to be a customer” The Role: This dynamic team includes individuals with a variety of experiences both in Vendor engagement and across the industry. They have a real … focus on everyone taking ownership of their own role, whilst learning from each other’s experience to support individual personal development. Duties to include but not restricted to: Regular reporting of numbers and hitting sales performance targets Setting out, Implementing and managing framework agreements for our defined vendors. Work … to grow and hit vendor targets Work with Marketing and Vendor on maximising effective campaigns Work with Sales on driving up sales performance Drive customer engagement through Events/Webinars etc. Maximise opportunity for growth by understanding vendor product portfolio and driving new gross margin opportunities identifying potential new more »

who are evolving their core platform to support their international expansion plans. As a Product Owner here, you will be crucial in driving customer-centricity externally and lean software delivery internally. You’ll be working across a range of initiatives for their core fulfilment platform and, as such, someone … trusted to do what you do best – add value To define a cohesive vision and roadmap for your digital products, enhancing the business/customer experience at all points Collaborate with the broader development and QA team to deliver consistent, high-quality output Opportunity to work with a more »

on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company … will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a World Class Customer Experience. The role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent … in those who have the potential to hold these values, as for this position, we ask you to have the following key skills: Proven experience working in a similar role. Knowledge of multiple design methods and principles and how to apply them. Experience using design and prototyping tools more »

85K + Excellent Benefits Location: Hybrid working and 2 days per week in Manchester - UK based role Are you an IT Procurement Manager - with experience of delivering complex IT sourcing projects across a breadth of categories? This role offers the opportunity to play a key part in a major … organisation's IT Transformation journey, within Customer experience. Role: Key to your success in this role will be the ability to develop key stakeholder relationships with the IT community, positioning Procurement as a "value-add" business partner. Ultimately, you will be tasked with driving commercial value across a broad … team Be results driven with a track record of achievement while adaptable in the face of adversity Familiar with operating in a regulatory environment Experience: Excellent IT Procurement experience, with some Software experience (SaaS, PIaaS, Cloud, IT Services) Strong Stakeholder Management ability to a senior level. Ideally more »

to have a genuine impact within a rapidly growing company, we think you’d fit right in! A bit about you… You have commercial experience in either an estate agency, live chat or IT Support role You’ll be confident in holding conversations with the wider Street Group team … to each issue dealt with and truly take pride in your work. Here’s what you can expect to be working on as a Customer Support Representative at Street Group Becoming an expert on the platform Acting as the first line of support for any incoming questions or queries … large multi-branch estate agencies Responding to any system bugs reported by the client and escalating this to the development team where necessary Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team Working on an on-call basis to ensure our customers have more »

to have a genuine impact within a rapidly growing company, we think you’d fit right in! A bit about you… You have commercial experience in either an estate agency, live chat or IT Support role You’ll be confident in holding conversations with the wider Street Group team … to each issue dealt with and truly take pride in your work. Here’s what you can expect to be working on as a Customer Support Representative at Street Group Becoming an expert on the platform Acting as the first line of support for any incoming questions or queries … large multi-branch estate agencies Responding to any system bugs reported by the client and escalating this to the development team where necessary Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team Working on an on-call basis to ensure our customers have more »