1 to 25 of 254 Permanent Customer Experience Jobs in the UK with Remote Work Options

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience … elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »

We are looking for an exceptionally talented Principal Consultant with a strong background in management consulting and Digital Transformation advisory with particular expertise in customer experience strategy and improvement (spanning all capabilities needed for a B2C or B2B2C company to sustain organic growth including brand, value proposition, and … end-to-end customer lifecycle experience) and marketing technology enablement. You will lead teams end-to-end on the delivery of consulting projects to resolve complex business problems for clients; developing the right approach with the right expertise involved at the right time, leading the problem and solution … definition process, and ultimately developing and executing robust digital customer experience transformation strategies and implementation plans, including experience design, technical, and operational implementation. Salary: £120 -130k + Bonus Hybrid - 2 days a week in our Southampton or London office. Responsibilites: Play an active role in strategic more »

journeys based on customer, partner and market insight. You will act as product owner within agile squads to deliver customer experience (CX) improvements and functionality that increases business digitisation and reduces customer effort, improves customer conversion and Net Promoter Score (NPS). This role has … Experience as an Agile PO/customer journey owner requiring application of best practice digital development techniques, including: Broad understanding of digital CX development and UX best practice Detailed requirements gathering – including use case/edge case/acceptance criteria Customer journey mapping/wire-framing Definition … improve the ability to measure and manage journeys -Capabilities which will enable improved performance of decisioning/automate applicant assessment processes Work closely with CX performance manager to monitor and understand the reasons for current customer and conversion KPIs Lead one or more squads in delivery of the above more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »

We’re recruiting a Customer Retention Specialist to join our innovative and successful team, based in Worthing (West Sussex). We are Prosperon: an award-winning IT Operations Management company with ambitious plans for growth…. Salary range: £24,000 – £28,000 basic salary, dependent on experience. Plus on … target earnings (commission) £17k uncapped Full time role Hybrid working - 3 days in the office, 2 days working from home The Customer Retention Specialist manages contract maintenance renewal with existing customers and explores new business opportunities in collaboration with Account Managers in our Sales Team. With a helpful and … professional telephone manner, the Customer Retention Specialist is tasked with calling existing customers to secure the contract maintenance renewal of that customer. Target driven and customer focused, they will build and maintain relationships with customers through regular contact by email and phone. The Customer Retention Specialist will more »

Our leading Technology client are looking for a Customer Experience Manager to help transform their digital customer experience. You'll be responsible for leading their customers digital adoption and self-service utilisation, identifying and driving new capabilities that mitigate customer contacts. This is a brilliant opportunity … to work in a newly created role, for a forward-thinking organisation. The following skills/experience is essential: Previously worked in digital, driving customer adoption and experience improvements. Understanding of Product Management Analytical mindset Degree educated An understanding of Service Design is desirable Excellent communication skills … Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Experience position and meet the above requirements please apply immediately. more »

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »

Espire infolabs is hiring for Customer Success Manager for our London, Uk office. Job: Customer Success Manager Location: London UK(Hybrid) Type: Permanent Job details: Desired Industry Experience: 5+ years. Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service Delivery Sectors: Logistics … Supply Chain (Good to have experience in Retail sector too), PSP etc. Academic Qualification: bachelors degree in computer science OR equivalent IT Degree preferred. Desired profile: The incumbent must have exposure to diverse technical skills and will be responsible for Solutioning and Service Delivery, working with the Customer … Management (CSM) function aligned to Logistics & Supply Chain and number of other sectors such as BFS, Retail etc. Desired profile: Client Success and Solutions experience in Logistics & Supply Chain IT function, IT outsourcing, IT offshoring, WMS, TMS, Freight Management solutions etc. Client Success and Solutions experience in Customer more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »

expertise? This East Midlands bases Housing Association are looking to hire for a Lead Business Analyst to co-design an optimised and modern digital customer experience specification and delivery of Data, Digital and Technology Transformations. You will have the opportunity to work across different team’s requirement gathering … Business Analyst, you will play a critical part in liaising with a variety of stakeholders, business teams, and service leads to confidently influence a customer-centre design outcome. Work closely with stakeholders to fully understand the “as is” business processes and map out potential improvements. Ensure business requirements are … championing customer experience, improved business efficiency and mobile first digital functionality. You would be a great fit if as a Business Analyst you have: Experience in Social Housing Knowledge of Customer Portals Exposure to Repairs Management Experience in designing, selecting, and implementing optimised digital customer more »

+ benefits Flexible working (2 days in the office per week) Our client Over the past few years, we’ve scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world’s most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. … digital transformation journey. Leveraging analytical expertise, stakeholder management, and the ability to drive alignment across global cross-functional teams to optimise customer experiences (CX) and maximise conversions across all online channels, this role will shape the global marketing narrative and support wider business and growth objectives. The Optimisation Strategist … will (in conjunction with global markets) lead digital marketing optimisation efforts, CX enhancement, and project management related to digital marketing effectiveness. This role is not involved in the creation/planning of digital marketing campaigns – this is led by global markets and respective agencies. This role requires strong stakeholder management more »

This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customer experience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

A well established fitness/health/lifestyle brand are looking for a Product Designer with strong UI/UX/CX experience. Their products are both web and app based. Experience with tools like Jira and Confluence is a big plus. Ideally you would have a good understanding … methods. This role is paying up to £65,000 base salary plus benefits. Desired skills/experience: UI experience UX experience CX experience Jira/Confluence experience Good communication skills This position is hybrid with 2 days per week in office. Flexible working is also more »

into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customer experience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and … exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about safety. We … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the more »

Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »

About The Role Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers … Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the customer query is, we are here to help. We support and train our people to deal with any question a customer may ask; and … our people own the customer interaction from start to finish, we don’t pass our customers from pillar to post. Top class customer service is what we pride ourselves on and if your passion is to treat customers fairly and provide awesome customer service this is the more »

JOB TITLE: Customer Operations Analyst Placement LOCATION: Milton Keynes CLOSING DATE: 2nd June 2024 SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus. CONTRACT: July/August 2024 - July 2025 Are you analytical and looking for placement opportunity that gives you … real experience for the future and the chance to improve our customer experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This … is a key area for us as the work the team does helps drive and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear more »

play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »