Manchester, England, United Kingdom Hybrid / WFH Options
Be.EV
Generation, one of Europe’s largest renewable energy investors, and are powered by 100% deep green energy. We have a uniquely community-led and customer-first approach to creating and managing high-usage, design-led and fully funded-EV charging solutions that add value to your organisation or site. … the chargers work - our network currently has a 99.6% uptime/availability record. Our employee owned business is built on commitment, trust and brilliant customer service. We love working with local people and are passionate about making a positive contribution to the communities we serve. Job Profile We are … seeking an innovative and passionate Director of CustomerExperience to lead our efforts in delivering unparalleled service and experiences to our customers. This role demands a leader who obsesses over every aspect of the customer journey, from the moment they consider using our charging stations to the more »
IAT CustomerExperience Strategy Lead, Emerging Markets 101 Wood Lane, London, W12 7FW Company Description Publicis Groupe UK is a marketing and digital transformation business made up of 5,000 talented and versatile people with expertise in media, creative, influence, technology and data, working across 21 agencies. Publicis … experiences. Essentials: Proven Pharma experience at both the consumer and HCP level Proven related strategy and/or planning experience, covering digital, CX, and CRM Knowledge of the mechanics for customerexperience, customer research, and experience design Experience analyzing research and analytics and … drawing out customer insights. Ability to articulate and educate internal teams and Clients on CX/CRM strategy, trends, and challenges. Sharp strategic thinking and effective problem-solving skills Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations. Experience working on multiple more »
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
SWORD IT SOLUTIONS LIMITED
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of CustomerExperience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a CustomerExperience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen more »
Dunmow, Essex, South East, United Kingdom Hybrid / WFH Options
Local Hospice Lottery
CustomerExperience Officer Hours per week : Full Time – 37.5hrs Schedule: 9am - 5pm (2 evening shifts per week required) Type of Contract: Permanent Salary : £25,019.32 Location : Felsted, Essex We have an exciting opportunity for you to join our growing team as a CustomerExperience Officer. You … part of an innovative and dedicated team within a market-leading, growing and successful organisation! We offer fantastic benefits in return for becoming a CustomerExperience Officer: 25 days annual leave + Bank Holidays on appointment (rising with length of service) pro-rated for part-time Paid Birthday … Flexitime and Hybrid work pattern Health cash plan Bluecrest Health Assessments Schroder Financial Planning Competitive pension About the role: As a Local Hospice Lottery CustomerExperience Officer, you will be responsible for making outgoing telephone calls, receiving incoming enquiries via phone and email, preparing membership packs for posting more »
Employment Type: Permanent, Part Time, Work From Home
Role: Head of CustomerExperience (CX) with UX Responsibilities Client: Financial services Type of role: Permanent Location: London - Hybrid Salary: up to £200k total comp Position Summary Reporting to the Chief Product Officer, the Head of CX is a senior role tasked with leading the company's customer … in the financial sector and familiarity with Product Led Growth (PLG) strategies will be highly valued. Key Responsibilities Develop and execute a comprehensive CX strategy that includes significant UX design responsibilities, ensuring a seamless, engaging user interface and overall customer journey. Drive customer engagement at every level … across the customer journey, implementing improvements to boost satisfaction, loyalty, and advocacy. Collaborate with product management, development, marketing, and sales teams to integrate CX and UX insights into product development and marketing strategies. Establish and monitor CX and UX KPIs, leveraging data to drive decisions and continuous improvement initiatives. more »
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
CustomerExperience Manager CustomerExperience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a CustomerExperience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive … with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The CustomerExperience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our … customers. CX-M has consistently demonstrated a powerful retention ability; in turn building loyalty, strong relationships and references. The CX-M is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
winning ecommerce tech business in Manchester. The global business is one of the fastest growing in their specialist field and are now recruiting a Customer Research & Insight Manager to join the entrepreneurial team. The business has an excellent culture with a start-up feel and are looking for a … business and team are expanding, leaving lots of opportunity to learn, grow and develop. If you get excited by data, insights and driving the customerexperience – this could be the dream opportunity for you! Role & Responsibilities: Take ownership of market research and customerexperience agenda, by … actionable recommendations to drive improvements Provide up to date market and competitor analysis Sills & Experience: Experience working in a Market Research or CX role Ability to work with large quantities of data, and convert in to actionable insights Have experience working with qualitative and quantitative research techniques more »
Role: Customer Escalation Lead Offer type: This is a fixed term position until 28/03/2025 Salary: £24,075 Location: This is a remote role Hours: Shift patterns between 9:00am-18:00pm Mon-Fri. During peak delivery times, shifts can be subject to change to include … Work Charter from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Customer Escalation Lead will report into the Senior Customer Lead and will be responsible for supporting NCS customers, both young people and their parents … and guardians, throughout their NCS experience. This will include responding to general queries, responding to customer feedback and taking ownership for the resolution of customer complaints. Including escalated queries coming through via call, Live Chat and Social Media channels. Key Activities: Ensure a best in class service is more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Datix Limited
Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that … is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the more »
Loughborough, England, United Kingdom Hybrid / WFH Options
Saint-Gobain UK & Ireland
the story in data? Are you confident in analysing data and applying context to derive insight? If so, this role could be for you. CustomerExperience Insights Analyst- Temporary Contract Here at Saint Gobain Interior Solutions, we’re offering a temporary contract working as a CustomerExperience … our full range of solutions and knowledge together all under one roof, this includes British Gypsum and Isover. What will I be doing? The CustomerExperience Insight Analyst role will navigate multiple data sources to harness the power of data to drive decisions and inform customer centric … gathering, interpreting, and analysing data to derive actionable insight. Then working collaboratively with cross-functional teams to communicate insight and influence strategies that improve customer satisfaction and enhance the overall customer experience. What will I need to be considered? experience in data analysis, market research or a more »
Job title: Business Analyst (Digital Marketing & CustomerExperience) Industry: Travel & Technology Location: London (hybrid, in the office 2/3 days a week) Are you ready to make a meaningful impact in a dynamic, global environment? Look no further! We are working with a renowned global company with … a portfolio of 30 esteemed brands, spanning across 70 countries worldwide. As they continue to invest in enhancing their customerexperience and refining their operational systems, we're seeking a talented Business Analyst to join the team. As a Business Analyst, you'll play a crucial role in … understanding and addressing business needs by leveraging technology solutions. Your responsibilities will include refining customer service, supporting business growth, and improving operational efficiency. You'll be encouraged to actively engage with stakeholders to identify true business requirements and ensure successful implementation of solutions. Collaboration with diverse teams across the more »
Chester, England, United Kingdom Hybrid / WFH Options
Better Placed Ltd - A Sunday Times Top 10 Employer in 2023!
and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customerexperience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customerexperience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customerexperience/user experience that lead to conversion and a more »
York, England, United Kingdom Hybrid / WFH Options
Better Placed Ltd - A Sunday Times Top 10 Employer in 2023!
and investment there is now an opportunity for an experienced Conversion Rate Optimisation (CRO) specialist to join their team and essentially own the online customer journey and personalisation programme. This is a critical hire for the client, I’m looking for someone with experience across conversion (CRO), A … Personalisation. The purpose of this role is to analyse and optimise online performance and improve site conversion by suggesting appropriate change and improvements to customerexperience and in return driving profitable sales. A role supported by the wider digital team including an in house Dev Team (Web Deb … of 4). Responsibilities include: Plan & implement the customerexperience strategy (CRO) to drive improvements to conversion rates and personalise the user experience on the website and other online marketing channels. Create a customerexperience/user experience that lead to conversion and a more »
Birmingham, England, United Kingdom Hybrid / WFH Options
MICHELIN Connected Fleet
serves 2 priorities - Conquer new customers by building a portfolio of mixed fleet customers and nurture, retain and cross/up sell the acquired customer base. WHAT WILL I BE DOING... ACCOUNT MANAGEMENT Build long term, successful and sustainable relationships with our existing customer base Overall accountability for … the customer’s experience. Engage with MICHELIN Connected Fleets stakeholders, where appropriate, to optimise this customerexperience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal business. Where tenders are released, lead the team responsible for responding to and … revenue growth to Masternaut Understand customers’ geographic landscape/business structure to extend MICHELIN Connected Fleets services into new markets and organisations Broaden out customer contacts to include Fleet, Operations, HSE & Strategy Accurate sales forecasting and pipeline management Working closely with Marketing to provide relevant feedback, produce industry materials more »
Ashton-under-lyne, Lancashire, United Kingdom Hybrid / WFH Options
The Recruitment Co
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented CustomerExperience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »
Ashton-Under-Lyne, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
The Recruitment Co
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented CustomerExperience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building … Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
BWD Search & Selection
Experience Designer (UX Designer) Edinburgh, Hybrid working £45,000 - £55,000 Basic + bonus & benefits. Are you an Experience Designer with 3 years plus experience in this field or Service Design? Do you work for an established agency or corporate business? Would you like to change your … a platform to develop your skills and challenge yourself in a collaborative environment? Your new role would be a challenging permanent opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure … a seamless customerexperience, you will document and present the service design process and outcomes, providing recommendations and guidelines for implementation and scaling. In addition you will facilitate co-creation workshops and discovery sessions with users, customers, and stakeholders to generate ideas and concepts for service improvement or more »
Greater London, England, United Kingdom Hybrid / WFH Options
Harnham
This company is looking for an experienced Digital Analytics Manager to join the company to manage a team of talented analysts and help improve customer experiences across all their platforms. They are looking for someone with expertise in digital analytics and customer behaviour to improve customer satisfaction … experience, and the overall performance and success of the business. THE ROLE Oversee the collection, analysis interpretation of data from various digital channels and platforms. Lead a team of digital analysts to foster professional growth. Provide insights and recommendations to optimize marketing campaigns, user experience, and product development. … Define key performance indicators and measurement frameworks to track and evaluate digital analytics performance and improve customerexperience across platforms. YOUR SKILLS AND EXPERIENCE Experienced with Adobe suite is required – Adobe Analytics, Adobe Target etc Proven experience leading a team Extensive experience in digital analytics more »
Bournemouth, Dorset, United Kingdom Hybrid / WFH Options
Matchtech
A well established fitness/health/lifestyle brand are looking for a Product Designer with strong UI/UX/CX experience. Their products are both web and app based. Experience with tools like Jira and Confluence is a big plus. Ideally you would have a good understanding … methods. This role is paying up to £65,000 base salary plus benefits. Desired skills/experience: UI experience UX experienceCXexperience Jira/Confluence experience Good communication skills This position is hybrid with 2 days per week in office. Flexible working is also more »
Hammersmith, England, United Kingdom Hybrid / WFH Options
Horizon Strategy
into actionable commercial recommendations. The new Consultant will champion insights in the business and will create real client impact in customerexperience (CX), marketing strategy, product/service strategy or Go-To-Market. The role would involve structuring and conducting qualitative research, in-depth interviews and analysing data … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customerexperience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »
Hammersmith, England, United Kingdom Hybrid / WFH Options
Horizon Strategy
Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customerexperience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customerexperience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on more »
Associate Director, CX Strategy 101 Wood Lane, London, W12 7FW Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting … and other sister agencies in London, Windsor and around the world. Learn more about DH at www.digitashealth.com. Job Description We are looking for a CX Strategist who marries customerexperience planning with business storytelling, to join a client-dedicated team within our agency. In this role, you will … flex across digital and face to face channels. Specifically, you have 7+ years of related strategy and/or planning experience, covering digital, CX, and/or CRM Experienced working on multiple workstreams with a familiarity and comfort working within an agile environment Ability to work on multiple levels more »
Title: Senior Building Performance Manager [Customer Success] Reports to : Head of Customer Success Location: Remote - London, UK based, Full-Time Bueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones. In your application please include your resume. Cover letters … deep building performance expertise with excellent client management skills to build our SaaS and service business in the EU. The Senior Building Performance Manager [Customer Success] will work closely with the UK Country Manager and Bueno’s cross-functional teams across the world to support our B2B clients, including … trusted advisor to our clients, understanding their goals and working to ensure their continued success with the Bueno Platform by delivering the best possible customerexperience from onboarding through the life cycle of the client. You’ll be joining at an exciting time as a senior member of more »