101 to 125 of 326 Customer Experience Jobs in the UK with Remote Work Options

boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets. With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency. What the company offers: Salary … between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays) 2 additional days off for cultural, religious or family commitments Hybrid working with ca. 1 day a week in the office Free weekly office lunches Access to company doctor And many many more (full details … to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation. Main accountabilities: Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectives Innovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagement more »

Are you an experienced ICT Service Desk Engineer looking for a new challenge? Do you want to experience a slightly different work life balance? How does a 4.5 day week work for you? Based from the office in Cheadle this role will offer work from home! This business gives … back in so many ways to the local community not only through their day to day business operation but through their customer experience and beyond! We are looking for a motivated and dedicated helpdesk support person who can support the team to meet their goals delivering excellent IT … out rota. What do we require for the role of ICT Service Desk Engineer? GSCE grade C or equivalent in Maths and English. Proven experience in a desktop support role. Experience of administering and troubleshooting a range of IT systems. Experience of Active Directory and or Office more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

85K + Excellent Benefits Location: Hybrid working and 2 days per week in Bristol - UK based role Are you an IT Procurement Manager - with experience of delivering complex IT sourcing projects across a breadth of categories? This role offers the opportunity to play a key part in a major … organisation's IT Transformation journey, within Customer experience Role: Key to your success in this role will be the ability to develop key stakeholder relationships with the IT community, positioning Procurement as a "value-add" business partner. Ultimately, you will be tasked with driving commercial value across a … team Be results driven with a track record of achievement while adaptable in the face of adversity Familiar with operating in a regulatory environment Experience: Excellent IT Procurement experience, with some Software experience (SaaS, PIaaS, Cloud, IT Services) Strong Stakeholder Management ability to a senior level. Ideally more »

Fibre Installation Engineer Connect Fibre £23,000 - £29,000 Depending on Experience Southend-On-Sea, Essex Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000 Mbps, new Wi … Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . Our product sells itself! We now seek dynamic, ambitious individuals to join our Installations Team. The Role You will play a pivotal role in our mission … product that is fairer, faster, and flawless for our customer. Be the face of Connect Fibre. Play a key role in giving the best customer experience and installation of full fibre broadband. Deliver Broadband consultations to customers. As an ambassador, you will build a rapport for customers and more »

are dedicated to combating climate change by leveraging cutting-edge tools and data analytics. Responsibilities: Collaborate closely with product managers and developers to deliver customer-centric products within agreed timelines. Drive the design process from initial discovery phases to production design in agile cycles. Define optimal customer experiences … through need finding, wireframing, prototyping, and high-fidelity design. Advocate for customer experience while considering project constraints in a fast-paced environment. Conduct user research and maintain the design component library. Key Requirements: Minimum 5 years of product design experience with B2B and B2C exposure. Experience … AI/ML algorithms to analyze large datasets and make design decisions and product features Strong portfolio demonstrating end-to-end product design projects. Experience in conceptual and system design thinking, as well as UI/UX design. Excellent communication and collaboration skills. Passion for nature, climate, and making more »

you want a change of pace and thrive in a dynamic, fast paced, innovative working environment? Do you have a passion for providing exceptional customer experience delivering projects to a variety of clients in different sectors? Would you like to be part of a first-class UK wide … is our key focus which is why we are looking to continue expanding our team with Project Management specialists who want an exciting and customer focussed role and to be part of a great team and organisation. What will you do in this role? Manage on a day-to … with our customers, as well as internal stakeholders providing documented key discussion items, action items, risks, issues and Highlight Reports. Understand, manage and communicate customer expectations. Plan and manage the allocation of consultancy resources to maximise the departmental chargeable utilisation and revenue. Ensure project risks are raised early and more »

A full-service Digital Marketing Agency is looking for an Optimisation Specialist to join the team! THE COMPANY This role sits with a Digital Customer Experience Consultancy that offers full-service Digital Transformation for their clients through website design and build, to offering services that cover analytics and … with internal stakeholders to explain challenges, solutions, and areas of growth Utilising skills in Google Analytics/Adobe Analytics and BigQuery YOUR SKILLS AND EXPERIENCE Proven experience with A/B testing platforms such as Adobe Target and Optimzely Strong communication skills A background in analytics is preferred more »

of warming. We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving … a comprehensive data strategy aligned with the company's overall goals and objectives. Identify opportunities to leverage data assets to enhance EV charging infrastructure, customer experience, and operational efficiency. Be a Leader : Manage, grow and shape the data team, nurturing capabilities and fostering data maturity within the organization. … development of advanced analytics capabilities to derive actionable insights from data. Collaborate with cross-functional teams to identify business opportunities, optimise processes, and improve customer engagement through data-driven decision-making. Leadership and Development : Build and lead a high-performing data team, including data engineers, analysts, and scientists. Provide more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

of the biggest logistical opportunities facing not just the company, but the entire industry. The Shipping division is looking for driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a … customer’s first experience of working with our business, working to KPIs that directly measure customer experience. The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start … shipping in France. This role is based in London, UK KEY RESPONSIBILITIES • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts and start shipping. • Support shippers and/or internal teams to set up rates, understand how to work more »

visualization dashboard and actively delivery dashboards to Amazon business units and sustainability teams. Stakeholder Management - collaborate closely with cross-functional teams (Sustainability, M&E, Customer Experience and Learning, Category Management, Event Tech, Travel Tech, Finance and Data Teams). Produce sustainability insights and data-based narratives and effectively … initiatives. Curious and enthusiastic mindset with a willingness to challenge the status quo. A passionate sustainability advocate - Competence in corporate carbon foot printing with experience or a willingness to learn Scope 3.6 accounting and analysis. Experience Required: Good knowledge of existing and emerging ESG and Sustainability measurements and … reporting frameworks. At least 5 years’ experience working in the business travel, meetings or events industry preferred. Previous experience in data dashboards and data visualization. Previous experience in Sustainability consulting will be a plus. Bachelor's degree in a relevant field (e.g., Environmental Science, Data Analytics, Business more »

Looking for a technology lead to join a global brand as they drive their offering. Having Telematics experience from working with a fleet business is essential. £50-£60,000 + 15% bonus, life assurance 2.5x salary + enhanced company sick pay + 5% pension. This is a mostly remote … team, this role will lead from the front to champion digital and technology projects, with primary focus to act as the voice of the customer to drive technology and use of telematics roadmap, through the adoption of digital technologies, to provide customer insight and adding true value for … with key stakeholders and Group to shape and lead the development and delivery of value creating services and features for our customers and internal customer support teams, to increase customer loyalty, reduce administration and drive operational efficiencies and service improvements. Job Specific Responsibilities and Accountabilities - Lead the technology more »

Reading - Couple days on site a week Salary + Car : £70 - 90k Benefits: Bonus, 31 days holiday a year (+ Bank Hols), Health etc... Experience required • Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other … decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams. • Will have clear subject matter experience of their area (both technical and commercial) and ability to connect and work across multiple domains. Can demonstrate knowledge of their area articulated through … and technology. • Ability to contribute to the development of strategies (and/or service strategies) within their area and understand the importance of the customer experience and how this can be affected by service impacts. • Will be passionate about the use of data and insight to make informed more »

Are you a technically confident individual with customer focused mentality? MSX International has the job for you! MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with … member of the team the TSD Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to … ensure customer satisfaction. Additionally, the TSD Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client more »

By leveraging their technical expertise and leadership skills, the Service Desk Team Leader contributes to the overall success of the organization by delivering exceptional customer service and enhancing the customer experience About the Role: Provide leadership and guidance to the service desk team, ensuring that team members … Conduct regular team meetings, one-on-one sessions, and performance evaluations to assess team performance and provide feedback for improvement. Oversee the resolution of customer issues and inquiries in a timely and efficient manner, ensuring adherence to service level agreements (SLAs) and quality standards. Act as an escalation point … the necessary skills and knowledge to effectively support customers. Provide ongoing coaching and mentoring to team members, helping them develop their technical skills and customer service capabilities. Efficiently manage resources, including staffing levels, workload distribution, and skill utilization, to ensure optimal service desk performance. Implement knowledge management practices to more »

expertise to a cohort of eager learners. If you're well-versed in the realm of Human Resources and committed to delivering an exceptional customer experience, all while embracing the flexibility of remote work, then we're eager to connect with you! Essential Qualifications: GCSE in English and … CAVA) qualification, or a willingness to acquire one ILM Level 3 Certificate in Effective Coaching & Mentoring Level 7 CIPD Human Resources qualification Skills and Experience: Previous experience in an accredited environment, industry, or practice Effective management of workload, time, and resources to achieve targets Ability to establish and more »

branch offices abroad and will require some limited travel both within and outside the UK. The ability to think logically about problem solving and experience writing software in a high level structured language will be needed and some experience with electrical wiring is desirable. Some prior mechanical knowledge … Work with branch offices in USA, India and China and with ESTUN Automation in China to provide industry leading products and a world-class customer experience Required Qualifications & Experience Training will be given in areas which are new to the applicant. Degree or similar higher qualification in … A background in communications using serial, Ethernet and similar media. Experienced in programming industrial automation/manufacturing machines Having a thorough working knowledge and experience of 3 or more of the following will be beneficial: Implementing and commissioning stand-alone automation computers; e.g. PLC or Motion Controller. Good knowledge more »

with the C-suite to help role out and align data initiatives within the business. These may span across marketing, commercial, product development, and customer experience Help deploy predictive models to help develop customer personalisation Spearhead the creation of actionable insights across the business Coach, develop and … YOU Previously worked in a consumer tech business/environment (B2C) Previously driven change in a business and championed data initiatives Previously worked in customer personalisation and leveraged predictive analytics to enhance customer journey/marketing personalisation Exceptional communication skills with gravitas for handling C-suite stakeholders Able … if you do not hear from me in 7 days, please take it as you have been unsuccessful on this occasion Desired Skills and Experience SQL, data visualisation, director of data, stakeholder engagement, predictive analytics, data science, data engineering, product management, product analytics, team management, leadership, data analytics, data more »

are looking for a dedicated, passionate Delivery Executive to join our rapidly growing team within Capgemini Engineering. We are looking for an individual with experience in the Aerospace Domain, a strong desire for career advancement and the ability to put our customers at the center of Delivery. Your Role … The Delivery Executive will oversee all aspects of delivery within their assigned aerospace accounts to ensure a positive customer experience, you will also: Collaborate with their partnered Account Executive(s) to ensure we align Capgemini services to meet customer expectations in a competitive environment and that relevant … new services are visible to the customer in the form of demonstrations, points-of-view, white papers, briefings etc. Actively drive delivery-led selling across assigned Accounts. Meet financial and non-financial targets for assigned accounts, including leading on profitability improvement initiatives. Accountable for delivery of Engagements within their more »

technicians. OSCA Remote Diagnostic Technician Nottingham, NG15 0EB 42.5 hours per week, Monday Friday (no weekend or BH work required) £30,000+ depending on experience/qualifications Please Note: Applicants must be authorised to work in the UK OSCA is a Nottingham-based, family-owned, local success story. We … primarily provide an automotive remote diagnostic & programming service to a customer base that stretches throughout Europe. We are at the forefront of automotive diagnostics innovation, dedicated to enhancing efficiency and precision in automotive servicing. Our specially designed remote diagnostic support system empowers technicians to diagnose, repair, and advise on … and from home. The Culture: We believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them more »

re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock … the position? This is an exciting opportunity to join our rapidly growing technology team, responsible for continuous growth and support of an unrivaled betting experience for millions of sports fans everywhere. We’re looking for a Staff Mobile Engineer who will bring their creativity and experience to Hard … Backend Engineering to deliver a full-featured mobile app. The candidate should have a strong track record developing React Native apps, as well as experience with iOS and/or Android apps, preferably with a background in sportsbook, gaming, or a related industry. Your responsibilities will include: Working in more »

Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will work closely with the … comparison with actuals; Supporting quality improvement initiatives for the business and services; Keeping stakeholders informed of progress and issues; Identifying opportunities for improving the customer experience, reducing costs or increasing efficiency; You will report into the Space Services Manager and your work will be prioritized in discussion with … them. About you A-Levels (or equivalent) in a STEM subject; Ability to work well as a member of a team. Experience in or knowledge of the following areas is required: Problem solving; Logical thinking; Customer Service; Viewing problems from multiple user perspectives; Communicating with customers or stakeholders more »

value of data in insurance. No matter what the role we want everyone to be obsessed with getting inside the minds of the end customer Our colleagues demonstrate personal accountability You’re a fit for our team if: You have an obsession about disruptive technologies and have done something … discussion and debates with your teammates. You're scrappy and ready to roll up your sleeves and do what it takes to discover your customer problems and deliver. You are incurably & insatiably curious. You have strong interpersonal communication skills. You should be able to communicate, educate and get along … and people Responsibilities: Main duties and responsibilities are to build Insurance specific applications of the highest standards with a view to achieving an excellent customer experience, peer review code and UX with your team of developers, run show-and-tells with clients as well as retrospectives to determine more »