1 to 1 of 1 Contract Customer Experience Jobs in the West Midlands

technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in … surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience. Leveraging our operational systems, you will effectively manage repair cases … our 4 office spaces: Lichfield, Wolverhampton, Tewkesbury or Chipping Sodbury. To excel in this role, you must possess: Proven critical repairs/technical leadership experience, ideally in the construction or building repairs industry Comprehensive knowledge of building pathology, with a particular focus on condensation, damp, and mould Exceptional organisational more »