7 Customer Experience Jobs in West Yorkshire with Remote Work Options

more flexible working arrangements including a 4-day, 30 hour week. We have an exciting opportunity for a Lead Digital Analyst to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … will see us investing heavily in our Technology. Enabling us to focus on our capabilities, increase our delivery. We are investing in our digital experience and this role is critical to help inform our Customer strategy. Where you fit in - We are now looking for a Lead Digital … Analyst?to join us on this journey, you will deliver valuable customer behaviour insights to the business through interrogation of Yorkshire Waters digital data. You will also build and maintain fit-for-purpose digital analytics and reporting ecosystem (working with Google Analytics 4). You will Work with colleagues more »

Company description: Water Utility Company based in Yorkshire region of England. Job description: Salary & Benefits: Salary from £50,876 per annum dependent on experience, a company car lease/allowance scheme, annual incentive related bonus (up to 10% of annual salary), private health care, attractive pension scheme (Up to … Friday between a working window of 8:00am-6:00pm We have an exciting opportunity for a Digital Product Design Manager to join the Customer Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this … team in partnership with the Digital Product Manager, Content Designer and Developers. You will be accountable for making sure that Yorkshire Waters digital service experience is loved by our customers across Yorkshire. Putting users at the heart of decision making the Digital Product Design Manager will ensure that digital more »

Job Title: Project Manager Location: West Yorkshire Salary: Up to £50K dependent on skills and experience Job Type: Full Time, Permanent role What we are looking for: Due to a growing customer base, we are looking for a dedicated Project Manager for our Utilities/Renewables sector. With … Energy and Critical National Infrastructure clients Manage the project to time and budget, including appropriate handling of risks, issues and scope changes Managing multiple customer projects end-to-end with potential conflicting priorities Work with team leaders to effectively manage resources allocated to projects Pro-active customer communications … you will be professionally communicating all project updates (good and bad) whilst maintaining a positive customer experience Produce relevant project KPI reports on project billing and profitability targets Identify risks within a project and work with the team to manage or mitigate these risks About You - You Will more »

using our CRM database (Salesforce and Zoominfo) Being accountable for your time management, KPI’s, and development Delivering high levels of sales acumen and customer experience Some of the skills and experience we are looking for: Minimum of 1 years experience in outbound B2B sales Excellent more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »

an excellent quality of life. What we're looking for: We now need a TRU Programme Administrator to provide support to the RNP TRU Customer Experience team to coordinate the management of documentation to assist in the successful delivery of Train Operator business plans, ensuring timely and collaborative … will support RNP TRU team, and are expected to be a team player, with the ability to communicate highly and effectively whilst providing exceptional customer centric services. You will be adept in problem solving, possess good administration, organisational skills, have an eye for detail and have a background in … ability to think through complex issues to co-ordinate multi-faceted aspects of projects. You will have a relevant degree, or the equivalent relevant experience in contract management or are working towards professional qualification or chartered status. You will possess strong IT skills and be competent and confident in more »

responding, regularly updating where appropriate internal and external customers ensuring a timely resolution Promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication Proactively highlight to your line manager areas where processes, policies and ways of working … can be improved to enhance the overall customer experience and drive positive business change Ability to navigate several systems to support in the resolution of queries Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position more »